Abdullah Mohammed, Purchasing Agent

Al Naseem Engineering,

P.O. Box 64297,

Jubail Industrial City 31961,

Kingdom of Saudi Arabia,

8 July 2021

Mr. Peter James, Chief Sales Director,

Office Max.

6173 Centeral Avenue,

New Mexico 87109,

USA

Dear Mr. Peter James,

Re: Complaint (Broken ink cartridge)

With reference to your invoice Number HZ-5791065 for supply of newly printers, please be
informed that We have followed the booklet received from your side to open and inspect
the newly received printers, however, upon inspection of the printers and its components,
we found that the ink cartridges were broken.

Accordingly, we request a full refund of the amount of SAR 8000 plus shipping cost of SAR
2000 according to invoice Number HZ-5791065.

Also, we would like to remind you as per our purchase agreement and invoice that u have
two years warranty on all of your products which covers the new printers and its
components.

We look forward to hear from you soon.

Your sincerely

Abdullah Mohammed, Purchasing Agent

Al Naseem Engineering

.
Mr. Peter James, Chief Sales Director,
Office Max.

6173 Centeral Avenue,

New Mexico 87109,

USA

8 July 2021

Abdullah Mohammed, Purchasing Agent

Al Naseem Engineering,

P.O. Box 64297,

Jubail Industrial City 31961,

Kingdom of Saudi Arabia,

Dear Mr. Abdullah Mohammed,

Re: Apology

I am writing with reference to Complaint (Broken ink cartridge). Firstly, please accept our
sincere Apology for the inconvenience created by our failure. We do our best to keep good
relations with our customers and keep our promises.

We have decided to honour our commitments, and we will replace the broken ink cartridges
for newly supplied printer as per invoice number HZ-5791065 with new replacement and we
will ship it to your address free of charge.

Also, we will submit another spare ink cartridge as a gift for our mistake.

I will follow delivery of the replacements personally with you. Please don’t hesitate to
contact us for further assistance.

Yours sincerely

Mr. Peter James

Chief Sales Director