This document is Industry Report Trainer

It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Industry Report

a. Information sources
Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or
sources of information. Note that the sources of information that you list should be relevant to your organisation and role.

Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

Information source Summary of information Links to information

type

Developers of codes of They provide the set of 1.

conduct or ethics rules regarding the morals, https://www.tourism.australia.com/content/dam/assets/document/1/6/x/6/o/2002560.pdf
values, duties and
☐ 2.
responsibilities in the
hospitality industry https://www.safeworkaustralia.gov.au/doc/model-code-practice-how-manage-work-
health-and-safety-risks

☐ Discussions with They provide information 1. https://dfkcrosbie.com.au/contact/

experienced industry about the industry and
personnel how it operates. They will
also have knowledge of
future trends
2.
https://kenvale.edu.au/news-events/news/hospitality-management/career-paths-and-
valuable-life-skills-in-hospitality/

☐ Industry accreditation Through them, one can 1. https://qualitytourismaustralia.com/australian-tourism-accreditation-program/

operators know how to provide
2. https://www.qtic.com.au/industry-development/accreditation/
quality services to the
customers and know
techniques to maintain
best business practices.

☐ Industry associations and They analyse the market 1. http://aha.org.au/what-we-do/

organisations trends and provide

SITHIND002 Source and use information on the hospitality industry 1


Information source
☐ Industry journals, reference
books and seminars
☐ Libraries and media
☐ Networking with colleagues
and suppliers
☐ Personal observations and
experience
☐ Plain English documents,
issued by government
regulators, that describe laws
relevant to the hospitality
industry
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Summary of information Links to information
type
industry report as well as 2. http://www.hospitalitydirectory.com.au/suppliers/Hospitality-WiFi-Apps-Consultants-
address issues of the Signs-Menu/food-beverage-trade-associations
hospitality industry
Industry journals provide 1. https://www.researchgate.net/
in-depth research
2. https://www.academia.edu/
regarding certain issues in
the hospitality industry
It provides information 1. https://library.torrens.edu.au/hospitality
regarding food and service
2. https://libraries.nsi.tafensw.edu.au/hospitality/shelves
management through
different books
Through networking, one 1. https://www.hotelnetwork.com.au/discover/suppliers/
can know about the best
2. https://www.cvent.com/en/hospitality-cloud/supplier-network-overview
deals in the industry.
Linkage with suppliers
helps
Personal observations and 1. https://www.hospitalitynet.org/opinion/4054477.html
experience help to confirm
2. https://opentextbc.ca/introtourism/chapter/chapter-9-customer-service/
the information available
about the hospitality
industry. Experience
teaches how industry
works from inside.
It helps to find the relevant 1. https://www.foodsafety.com.au/laws-requirements
legislation relevant to
2. https://www.pc.gov.au/research/supporting/regulation-
hospitality industry and the
taskforce/submissions/70_restaurant__and__catering_australia/sub070.pdf
law, an organisation
should follow to comply
with government
2
 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Information source Summary of information Links to information

type

regulations

☐ Training courses It merges the classroom 1. https://www.itfe.edu.au/hospitality-training/

learning with real-life
2. https://www.training.com.au/hospitality-courses/
training. Learn various
insight about working in
hospitality industry

☐ Unions The unions generally raise 1. https://www.unitedworkers.org.au/hospitality-workers-union/

employee issues and they
2. https://www.hospovoice.org.au/
can provide knowledge
about workplace issues
and problems related to
the hospitality industry

b. Obtaining information
This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:

 experienced industry personnel

 colleagues

 suppliers

 industry bodies.

You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the
interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by
video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don’t forget to
work with your assessor to set up a formal observation of at least one of the interviews.

SITHIND002 Source and use information on the hospitality industry 3

 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Information source Name of contact Organisation and contact details Questions asked (indicate Summary of responses
whether questions are open
or closed)

Experienced industry Jason Butler Organisation: DFK Crosbie
person Phone: +61 2 4923 4000
Fax: +61 2 4923 4040
Email: theteam@dfkcrosbie.com.au
Are there any signs of
Hospitality industry
recovering from the current
pandemic?
How is the industry dealing
with the current situation?
Yes, there are signs of the
industry. With the start of
vaccination program,
individuals and families will
start travelling and the
industry will slowly recover.
Currently, every company in
the industry are
implementing safety
precaution and also
establishing social
distancing measures.

Colleague Bibek Pandey Are you willing to travel in They want to travel after
the current scenario? being vaccined.

Supplier https://johnbatman.com.au/ Australia
Freecall: 1800 339 493
Phone: (03) 9879 8588
Email
info@johnbatman.com.au
Is there is effect on the
supply chain due to
coronavirus?
Is there is effect on the
supply chain due to trade
war with china?
Yes, initially there were
some difficulties to import
some supplies form other
countries due to the corona
virus.
But currently they have
enough supplies in their
inventory.
There is no impact in the
supply chain due to ongoing
trade war with china.

Industry body https://aha.org.au/contact- National Office Will hotel industry survive Not every hotel will
us/ the fall of Australian financially survive the
Mail:      P.O.Box 4286, Manuka, ACT, economy? current range of scenarios.
2603 However, there is signs of

SITHIND002 Source and use information on the hospitality industry 4


c. The hospitality industry
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information.
Information source
Describe the structure of the hospitality industry
in Australia, including its main sectors and the
functions of each. What is the economic and
social significance of the industry?
Describe the hospitality industry within the local
government area that you work in.
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
recovery and occupancy
Phone:  02 6273 4007 rate are also increasing. The
industry will certain bounce
Email:   communications@aha.org.au back stronger.
Response Information sources
Hospitality industry has mainly four 1.
sectors i.e., Food & beverage, https://nationalindustryinsights.aisc.net.au/industries/tourism-
accommodation, recreation and travel-and-hospitality/hospitality
travelling. Food & beverage industry
prepares food for customers. 2. https://www.hospitalitynet.org/opinion/4082318.html
Accommodation industry provides place
to sleep for customers. Recreation
industry provides facilities to relax and
enjoy. Travel and tourism industry
provide facilities form people moving
from one place to another.
Hospitality industry stimulates local
economy and creates thousands of jobs
every year. They also boost the
infrastructure development like roads and
public transportation.
In my local area, there are mostly 1. https://www.thehotelconversation.com.au/tags/hurstville-
organisation providing food & beverage hotel-news
facility such as cafes, restaurants and
5

Information source
Describe how your organisation sits within the
hospitality industry.
Describe your role within the hospitality
industry.
Describe career opportunities within your sector
of the hospitality industry.
Access the position description of your dream
hospitality job. How does it differ to your current
role? What additional skills and training do you
need?
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
takeaway food services. There are some 2.
hotels providing the lodging facilities as https://nationalindustryinsights.aisc.net.au/industries/tourism-
well. However, there is some mixture of travel-and-hospitality/hospitality
all sectors of the hospitality industry
Our organisation is the food & beverage 1. https://www.octet.com/blog/food-industry-finance/
sector within the hospitality industry. It is
2. https://www.business.qld.gov.au/industries/hospitality-
the least affected sector in comparision
tourism-sport/food/industry-associations
to other sector of hospitality industry.
Working in the restaurant to serve the 1. https://work.chron.com/essentials-being-waiter-2058.html
customers. I help customers meet their
2. https://www.thebalancecareers.com/hospitality-job-titles-
leisure needs and try to give best
2061496
experience to the customers.
fine dining, catering, culinary arts, 1. https://www.ehl.edu/en/careers-in-hospitality
sommelier are some of career
2. https://www.thebalancecareers.com/hospitality-job-titles-
opportunities in food and beverage
2061496
industry. One can also be food &
beverage manager to manage the
activities in the restaurant like employee
management, inventory management
etc.
My dream hospitality job is to be a 1. https://www.indeed.com/career-advice/careers/what-does-
executive chef. I vastly differs from my an-executive-chef-do
current role of waiter where I only serve
2. https://www.culinaryschools.org/chef-types/executive-
and clean the tables. However, I want to
chefs/
manage the chefs and oversee the food
operations in restaurants, hotels,
casinos, or other venues that serve food.
6

Information source
Describe the allied industries to your sector of
the hospitality industry. How does each sector
rely on the other?
Describe the industry associations and unions
relevant to your organisation or industry sector.
Describe their function.
Provide two examples of how you use industry
information to stay up to date with issues and
trends. How do you share this information with
colleagues?
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
To be executive chef, one needs to have
some training at culinary school and
have to work all the way up to become
executive chef.
Travel and tourism sector are the allied 1. https://www.revfine.com/hospitality-sector/
sector of the Food and beverage sector.
2. https://prezi.com/t323lc5zsp27/the-relationship-between-
Every individual who travels, needs some
hospitality-and-tourism/
food and beverage to function. So, our
sector supports the travel sector.
However, without anyone travelling, food
& beverage sector will not survive.
They represent all suppliers or 1. https://www.rca.asn.au/
organisations representing food and
2.
service sector. They analyse the market
http://www.hospitalitydirectory.com.au/suppliers/Hospitality-
trends and provide industry report as well
WiFi-Apps-Consultants-Signs-Menu/food-beverage-trade-
as address issues of the hospitality
associations
industry.
I follow several websites providing the 1. https://www.tourism-review.com/
information of the hospitality industry and
2. https://www.travelpulse.com/news/
its latest market trends. I analyse the
opportunities and threats to the
hospitality industry.
I mostly share my knowledge in the face
to face conversation with my colleagues
or share link to the article that I find
interesting in the social media.
7
 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

d. Legislation
Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information
about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation.
Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Legislative Relationship to your Information sources Strategies for

area sector compliance

Equal Equal opportunity law 1. https://www.legislation.gov.au/Details/C2016C00775 1. Formulate equal

opportunity prohibits any
law discrimination while
recruiting any individual.
It promotes equal
opportunities in every
industry including food &
beverage sector.
Everyone gets fair and
equal chance to work in
the sector.
opportunity policy in
the organisation
2. https://www.diversityaustralia.com.au/equal-employment-opportunity-eeo-and-anti-
2. Implementation of
discrimination-program/
equal opportunity in
the recruitment,
selection and
training programs in
the organisation.

Occupational Occupational licensing 1. https://www.business.qld.gov.au/industries/hospitality-tourism-sport/tourism/starting- 1. To have essential

licensing means someone can up/regulations/licences-permits-legislation facilities to get the
legally practise an occupational
2. https://www.abs.gov.au/AUSSTATS/abs
occupation. The licensing.
companies that want to
2. To comply with
start in the food &
other necessary
beverage sector should
legislation to get
at first get license from
occupational
the Australian
licensing
government.

Food safety The food safety 1. https://www.foodstandards.gov.au/industry/safetystandards/pages/default.aspx 1. Develop proper

legislation requires the inventory system
2. https://www.foodsafety.com.au/laws-requirements
hospitality industry to such as separate
maintain certain food raw and cooked

SITHIND002 Source and use information on the hospitality industry 8

 This document is Industry Report Trainer
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Legislative Relationship to your Information sources Strategies for

area sector compliance

standards while serving food items

the customers. It also
2.To keep food at
includes cleanliness and
required
proper inventory
temperatures for
management.
best results.
Responsible Any company in the food 1. https://www.vcglr.vic.gov.au/liquor/restaurant-cafe/understand-your-liquor-
1. providing
service of & beverage sector adequate controls
licence/legislation-and-regulations over the supply and
alcohol should not over-serve
their customers. They 2. consumption of
should follow. liquor
https://www.stacklaw.com.au/service/business/industries/hospitality/
Organisation should
develop culture of 2.encouraging a
responsible consumption culture of
of alcohol. responsible
consumption of
alcohol and
reducing risky
drinking of alcohol

Responsible The gambling polices 1.

conduct of and procedures https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Li
1. Getting the
gaming regulates the bra
gambling license
organisation providing
ry/Publications_Archive/archive/gamblingebrief and implementing
such services. Hospitality
the requirement in
industry should minimise 2. https://iclg.com/practice-areas/gambling-laws-and-regulations/australia
the organisation.
the negative impact of
gambling. 2.  minimise harm
associated with the
misuse and abuse
of gambling
activities

SITHIND002 Source and use information on the hospitality industry 9

 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Legislative Relationship to your Information sources Strategies for

area sector compliance

Local It is important for 1. https://www.communityprotection.wa.gov.au/About 1. Perform

community hospitality industry to corporate social
2. https://jade.io/summary/mnc/1994/NSWLegAct/77
protection ensure the wellbeing of responsibility in a
(obligations its external stakeholders regular basis
for protecting as well as well as the
2. provide
amenity and environment. The sector
employment
lifestyle of should make minimal
opportunities to the
neighbouring negative impact to the
local residents in
residents local community and
the organisation.
when boost the quality of
delivering lifestyle of the
hospitality community.
services)

Industrial The awards apply to all 1. https://www.fwc.gov.au/awards-and-agreements/legislation-regulations 1. Maintaining anti-

relations the employees of the discrimination
(including hospitality industry. It 2. http://awardviewer.fwo.gov.au/award/show/AN140144 policies in the
awards) includes the grievances organisation
and conflict management
2. Providing proper
procedures. The
notice and
industrial relations
explanation before
explain the employer’s
termination of
and employee’s duties
contract of the
and responsibility in the
employee
company
Supervisor endorsement: Supervisor name:

e. Quality assurance
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.

SITHIND002 Source and use information on the hospitality industry 10


Quality assurance
question
Describe the
industry
accreditation
schemes relevant to
your industry
sector/organisation.
Describe the
industry associations
relevant to your
industry
sector/organisation.
What are the
benefits of industry
association
membership?
Describe why it is
important that your
organisation
participates in
industry quality
assurance
processes. Provide
one potential impact
of non-participation
or non-compliance.
Describe your role in
quality assurance.
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
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Response Information sources
The companies in the food & beverage industries 1. https://www.rca.asn.au/accreditations
such as cafes, restaurants and takeaway food
2.
services should maintain certain food standards
https://www.foodstandards.gov.au/industry/safetystandards/pages/default.aspx
in the industry and they should also follow
responsible service of alcohol policies. The
accreditation schemes help to maintain best
business practices.
They represent all suppliers or organisations 1. https://www.rca.asn.au/
representing food and service sector. They
2. http://www.hospitalitydirectory.com.au/suppliers/Hospitality-WiFi-Apps-
analyse the market trends and provide industry
Consultants-Signs-Menu/food-beverage-trade-associations
report as well as address issues of the hospitality
industry.
The association provides a common voice for its
members, giving them all more power and
influence in the industry. For example,
associations are more able than individuals to
provide input to policy makers when regulatory
changes that impact the industry are being
considered.
It is important for any organisation to participate 1. https://angelinihospitality.com/quality-assurance-in-the-hospitality-industry
in quality assurance processes because its
product uniformity in the quality of service
provided to the customers. Quality assurance 2.
helps to match the customer’s demands and
https://www.agric.wa.gov.au/food-safety/quality-assurance-schemes-food-
expectations.
western-australia
If an organisation does not comply with the
quality assurance are their occupational license
maybe revoked or they cannot expand their
business.
For quality assurance in the organisation, one 1. http://hotelstaff.com.au/wp-content/uploads/2016/04/Quality-Assurance-
should constantly monitor all the operations and Policy.pdf
11

Quality assurance
question
Provide two
examples of how
you uphold your
responsibilities to
quality assurance in
your day to day
work.
Describe your
supervisor’s role in
quality assurance.
Describe the role of
an industry code of
conduct or code of
ethics. Provide two
examples of how
you comply with the
code of conduct in
your day to day
work.
Describe the work
ethic required to
work in the
hospitality industry
and, in particular, in
your sector of the
industry. Provide two
examples of how
SITHIND002 Source and use information on the hospitality industry
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Response Information sources
ensure its according the organisational standard. 2. https://ausveg.com.au/food-safety-quality-assurance-resources/
I understand the needs of the clients and satisfy
their demands.
Understanding the quality standards, and
constant communication with other staffs to fulfill
the quality assurance process.
Supervisor should formulate continuous 1. http://hotelstaff.com.au/wp-content/uploads/2016/04/Quality-Assurance-
improvement policies for quality assurance. They Policy.pdf
must also strictly implement the relevant
2. https://ausveg.com.au/food-safety-quality-assurance-resources
legislation and procedures regarding the food
safety standards.
The industry code of conduct guides the 1. https://www.legislation.gov.au/Details/C2016C00775
organisation to maintain certain quality
2.
standards. They provide the set of rules
regarding the morals, values, duties and https://www.safeworkaustralia.gov.au/doc/model-code-practice-how-manage-
responsibilities in the hospitality or food industry. work-health-and-safety-risks
I never show any discriminatory behaviour in the
workplace and treat every colleague equally.
I try to maintain safe working environment for me
and my colleagues through complying the
necessary safety standards formulated by
industry code of conduct.
The work ethic in the food & beverage sector 1. https://harvestamericacues.com/2014/02/28/the-significance-of-work-ethic-in-
relates to providing quality services to the restaurants/
customers.
2.
The employee should maintain food safety and
https://scholarworks.uark.edu/cgi/viewcontent.cgi?article=1010&context=acctuht
should not serve bad quality food the customers.
It also includes maintaining proper cleanliness
12
 This document is Industry Report Trainer
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Quality assurance Response Information sources

question

you exemplify this standards in the workplace through proper

work ethic in your inventory management.
day to day work.

Describe two ethical
issues which are
particularly relevant
to your
organisation’s sector
of the hospitality
industry.
Ethical issues relevant in the food industry is 1. https://ageconsearch.umn.edu/record/26567/files/24010012.pdf
related to the treatment of animals. The animals
2.
farmed for consumption are treated badly.
https://scholarworks.uark.edu/cgi/viewcontent.cgi?article=1010&context=acctuht
There are ongoing issues of use of chemical
products in the food & beverage products

Supervisor endorsement: Supervisor name:

f. Technology
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.

Information source Response Information sources

Describe one current There is rise of the Bluetooth 1. https://www.fastcasual.com/articles/7-technologies-transforming-the-restaurant-industry/

technology and one
emerging technology
that increases the
efficiency of the way
that you perform your
role. What are the
efficiency gains and
how does the
technology help you to
temperature sensors which
2.
will help to maintain the food
and equipment at required
temperature. It will make
quality assurance much
faster and quality standards
will increase

SITHIND002 Source and use information on the hospitality industry 13


Information source
complete your role?
Describe two
techniques which you
use to keep up to date
with technologies that
can improve your
efficiency and
effectiveness at work.
Describe one current
and one emerging
catering system
technology relevant to
your organisation or
role.
Describe one current
and one emerging
application (app)
technology relevant to
your organisation or
role.
SITHIND002 Source and use information on the hospitality industry
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Response Information sources
I follow several websites 1. https://restaurantden.com/5-new-technology-trends-in-the-restaurant-industry/
providing the information of
2. Personal observation
the hospitality industry and its
latest technologies in the
industry.
I also observe the employees
of other organisation to know
about latest technologies and
their style of working to know
effective methods to
complete work.
Currently inventory 1.Personal observation
management is not fully
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-trends-to-watch-out-
digital in the organisation.
for-in-2020/
Whereas new technologies in
the inventory management
will reduce the waste
generated by the
organisation and also there is
rise of digital purchase by the
system.
Currently there is online 1.Personal observation
ordering system in our
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-trends-to-watch-out-
organisation where
for-in-2020/
customers can order the
foods and our organisation
will deliver it. However, in
future there will be digital
table where it will book
reservations while providing
optimal seating
14

Information source
Describe one current
and one emerging
computer-aided
despatch system
technology relevant to
your organisation or
role.
Describe one current
and one emerging food
production system
technology relevant to
your organisation or
role.
Describe one current
and one emerging
industry online booking
system technology
relevant to your
organisation or role.
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
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Response Information sources
arrangements. It estimates
the wait time and give better
waiting experience.
1.
2.
In the food production 1. https://www.annualreviews.org/doi/abs/10.1146/annurev.food.102308.124129?
system, the packaging is journalCode=food
constantly evolving to be
2. https://www.ift.org/news-and-publications/food-technology-
more sustainable and be free
magazine/issues/2016/december/columns/processing-ultrasound-use-in-food-processing
from harmful bacteria.
The use of ultrasound is
increasing in the food
processing mostly to
precisely cut food into smaller
pieces.
Currently there is online 1.Personal observation
ordering system in our
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-trends-to-watch-out-
organisation where
for-in-2020/
customers can order the
foods and our organisation
will deliver it. However, in
future there will be digital
table where it will book
reservations while providing
optimal seating
arrangements. It estimates
the wait time and give better
15
 This document is Industry Report Trainer
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Information source Response Information sources

waiting experience.
POS system and a back-of-
Describe one current 1. https://www.cv-magazine.com/2018-how-is-technology-revolutionising-the-catering-and-
house kitchen display system
and one emerging hospitality-industry/
makes the ordering process
industry reservations,
smoother and more efficient. 2. https://www.forbes.com/sites/nicolemartin1/2019/04/29/how-technology-is-transforming-the-
operations and
The POS system allows the food-industry/?sh=5a11a46e20a3
financial and tracking
server to input a customer’s
systems technology
order and record transactions
relevant to your
via a tablet.
organisation or role.
Whereas
The Visitor Management
module allows the
organization to keep track of
clients, guests, and other
visitors. All information is
stored in a secure database,
allowing you to generate
comprehensive reports of
visitor activity.

Describe one current Currently, project 1. https://thedigitalprojectmanager.com/project-management-trends/

and one emerging management software has
2. https://www.proofhub.com/articles/project-management-trends
project management less features and there is
system technology need of multiple software to
relevant to your manage properly. So,there is
organisation or role. rise in the online project
management software that
helps in the effective
management of the work
team. Managers can track
how they spend their working
hours. It helps to prioritise
their work. They can also
schedule their projects and

SITHIND002 Source and use information on the hospitality industry 16

 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Information source Response Information sources

assign to-dos with deadlines.

It also helps in resource
planning and long -term
schedule.

Describe one current Currently Facebook is 1. https://slack.com/

and one emerging important for marketing of the
2. https://medium.com/fast-company/now-slack-is-more-than-an-email-killer-its-a-social-network-
social media site business.
in-disguise-278b584b9fcc
technology relevant to
Slack will be more useful as a
your organisation or
social media for work
role.
environment and project
management

Describe two new Any role should be able to 1. https://empowers.brother.com.au/2019/05/02/factors-that-improve-customer-service-in-the-

techniques relevant to adapt with the new hospitality-industry/
your role. technology. My role will also
2. https://www.innform.io/2020/02/03/tips-for-excellent-customer-service-in-the-hospitality-
need to learn new technology
industry/
like automated inventory
management and learning
innovative techniques to
satisfy customers.

Supervisor endorsement: Supervisor name:

g. You and your work

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.

SITHIND002 Source and use information on the hospitality industry 17


Question
Provide two examples of how you
access and use information about the
hospitality industry in your day to day
work.
Provide two examples of how you
access and use information about
hospitality products and services in
your day to day work.
Provide two examples of how you
share updated information about the
hospitality industry, its products,
services and technologies with your
colleagues.
Describe two examples of how
industry information enhances your
work performance.
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
I assess information and latest 1. https://restaurantden.com/5-new-technology-trends-in-the-restaurant-
trends about the hospitality industry/
website through various tourism
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-
websites.
trends-to-watch-out-for-in-2020/
I also look at competitors to find
latest trend to provide better
service to our customers. I always
look for better way to serve
customers.
I regularly visit Pinterest to find https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-
latest hospitality products and hospitality/hospitality
services.
If any products are necessary in 2. https://www.hospitalitynet.org/opinion/4082318.html
the organisation, then I will also
visit supplier’s website to get
information about latest products.
I mostly share my knowledge in 1. www.slack.com
the face to face conversation with
2. www.element.io
my colleagues. I discuss about
the latest trends try to learn from
colleagues as well.
I also share link to the article
about hospitality industry, its
products, services and
technologies that I find interesting
in the social media.
The industry information helps to 1. https://www.ibisworld.com/industry-insider/how-to-use-industry-
compare the current research/why-industry-information-matters/
organisational performance with
2. https://quickbooks.intuit.com/r/marketing/market-research-tips-how-to-
the industry. The industry
conduct-an-industry-analysis/
information will provide the
training needs for the future and
organisation can utilise that
18

Question
Provide two examples of how
information about current market
trends and customer expectations
have influenced the dishes which you
have produced.
Provide two examples of how you
have used industry information to
improve the quality of your hospitality
service.
Supervisor endorsement:
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
information for professional
development of their employees.
The quality standards of the
industry also motivates an
employee to improve their current
performance.
Due to influence of the social 1. Colleagues
media, I always try to produce
new dishes from different cultures
and traditions. 2. https://scholarworks.rit.edu/cgi/viewcontent.cgi?
article=9481&context=theses
I try to mix flavours from various
cultures to make a new unique
dish. I also try to learn about
various spices. Customer
expectations play a huge role as
they expect a certain standard in
the food they are going to eat and
I always try to fulfill those
expectations.
I provided the minimum training 1. https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-
requirements for the employees in hospitality/hospitality
the industry. The training
programs helped to improve their 2. https://www.hospitalitynet.org/opinion/4082318.html
performance to serve customers
in a better way.
I also implemented the quality
standards of the industry to
assure quality in our service. It
improved the cleanliness and
maintain food safety.
Supervisor name:
19