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  • Fundamentals of Flex: Designed For Prerequisites

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    This 1-day workshop provides an introduction to the fundamentals of Twilio Flex, Twilio's cloud-based programmable contact center platform. Attendees will learn about the main concepts of Studio, TaskRouter, and Flex and how to customize the behavior and visual elements of the Flex user interface. The workshop includes hands-on exercises to build a working prototype integrating Flex with a demo customer relationship management system. By the end of the course, attendees will have experience with Flex concepts and a working prototype.

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    OnePager_Flex

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    This 1-day workshop provides an introduction to the fundamentals of Twilio Flex, Twilio's cloud-based programmable contact center platform. Attendees will learn about the main concepts of Studio, TaskRouter, and Flex and how to customize the behavior and visual elements of the Flex user interface. The workshop includes hands-on exercises to build a working prototype integrating Flex with a demo customer relationship management system. By the end of the course, attendees will have experience with Flex concepts and a working prototype.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    42 views1 page

    Fundamentals of Flex: Designed For Prerequisites

    Uploaded by

    pixelez
    This 1-day workshop provides an introduction to the fundamentals of Twilio Flex, Twilio's cloud-based programmable contact center platform. Attendees will learn about the main concepts of Studio, TaskRouter, and Flex and how to customize the behavior and visual elements of the Flex user interface. The workshop includes hands-on exercises to build a working prototype integrating Flex with a demo customer relationship management system. By the end of the course, attendees will have experience with Flex concepts and a working prototype.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    TRAINING

    Fundamentals of Flex
    1 Day Workshop

    Workshop introducing basic concepts of Flex,


    Twilio’s cloud-based programmable contact
    center platform.

    We will cover the main concepts of Studio,


    TaskRouter, and Flex and we will discuss ways
    to customize the behavior and visual elements
    of the Flex UI. This will be accompanied by
    hands-on exercises demonstrating the
    discussed topics.By the end of the course,

    you will have a working prototype of Flex
    integrated with our demo CRM.

    Designed for Prerequisites

    • Developers who will be working with Twilio Flex • Twilio account (can be trial)
    • Consultants hired to research/build contact center • Node.js installed and working (Node.js 8, NPM 5)
    • Companies looking to build a new contact center • Cloud environment is used for remote training
    using Twilio Flex sessions
    • Companies looking to augment or replace their
    existing contact center and want a crash course on Attendees
    the power of Flex

    • Developers
    • Working knowledge of JavaScript
    Outline • Familiar with command line
    • No React experience needed
    • Introduction to Studio, TaskRouter and Flex
    • Behavior and UI customization options
    • Single Sign-On and WorkForce Optimization
    • Hosting options for Flex
    Pricing & availability
    • Hands on exercises with capstone project
    integrating Flex with a demo CRM, retrieving Available: Worldwide
    customer data into a Studio IVR, passing data from
    IVR to Flex and building a plugin to display Cost: $5.000
    customer data in the Flex UI

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