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Received: 30 November 2020 | Revised: 11 April 2021 | Accepted: 17 May 2021

DOI: 10.1111/nuf.12615

QUALITY IMPROVEMENT

Faculty development workshop on gender‐associated


incivility in nursing education

Benjamin Smallheer PhD, RN, ACNP‐BC, FNP‐BC, CCRN, CNE1 |


1
Stephanie A. Gedzyk‐Nieman DNP, MSN, RNC‐MNN |
Margory A. Molloy DNP, RN, CNE, CHSE1 | Cynthia M. Clark PhD, RN, ANEF, FAAN2 |
3 4
Helen Gordon DNP, CNM | Brett Morgan DNP, CRNA

1
School of Nursing, Duke University, Durham,
North Carolina, USA Abstract
2
School of Nursing, Boise State University, Background: Men comprise the minority of entry‐level baccalaureate nursing stu-
Boise, Idaho, USA
dents and are at increased risk of experiencing gender‐associated incivility.
3
Department of Nursing, North Carolina
Central University, Durham, Problem: Uncivil peer‐to‐peer behavior can negatively affect students' mental and
North Carolina, USA physical well‐being, and learning experience. Nursing faculty must be able to iden-
4
Department of Education and Practice, tify and address gender‐associated incivility among students.
American Association of Nurse Anesthetists,
Park Ridge, Illinois, USA Aim: The purpose of this quality improvement program was to train nursing faculty
to prevent, identify, and manage gender‐associated incivility in the educational
Correspondence
environment.
Benjamin Smallheer, School of Nursing, Duke
University, 307 Trent Dr, DUMC Box 3322, Methods: A day‐long interactive workshop utilizing trigger films, small group
Durham, NC 27710, USA.
discussions, and interactive theater was developed to train nursing faculty to
Email: benjamin.smallheer@duke.edu
implement proactive and reactive techniques to address uncivil behavior which
Funding information
will enhance the learning environment for all students. Utilizing Kirkpatrick's
Duke Faculty Advancement, Seed Grant 2018
Model of Evaluation, participants were surveyed at the conclusion of the
workshop and four months postworkshop to evaluate their learning and its
implementation.
Results: Participants gained greater understanding of the impact of gender‐
associated incivility and felt both empowered and better prepared to manage
gender‐associated conflict.
Conclusion: Similar approaches may be useful for schools of nursing that wish to
empower their nursing faculty to support an equitable nursing education environ-
ment free of gender‐associated incivility.

KEYWORDS
faculty development, gender incivility, nursing education

Cynthia M. Clark: Professor Emeritus.

Nursing Forum. 2021;1–8. wileyonlinelibrary.com/journal/nuf © 2021 Wiley Periodicals LLC | 1


2 | SMALLHEER ET AL.

1 | INTRODUCTION others with dignity and respect…and that any form of bullying,
harassment, intimidation, manipulation, threats or violence are
1.1 | Problem always morally unacceptable behaviors” (p. 4). The National League
for Nursing15 also published a vision statement highlighting the im-
1
In the United States almost 11% of registered nurses and approxi- portance of creating civil, healthy academic, and work environments,
mately 13% of students enrolled in entry‐level baccalaureate nursing stressing the role faculty have in the formation and preservation of
2
programs are men. Current numbers, although gradually increasing, these environments. These foundational documents support the
have yet to show the type of growth needed to support a diversified need for civility that must be continuously exhibited by nursing
nursing workforce that mirrors the general population. The literature students, nurse educators, and practicing nurses.
discusses the prevalence of uncivil behaviors within environments
containing a disproportionate number of one gender over another
and their effects on the minority gender group,3–5 including the 1.2.2 | Gender‐associated incivility in nursing
frequency of such uncivil behaviors in nursing education.6,7,23 education
Therefore men, because of their minority gender status may ex-
perience gender‐associated uncivil behaviors during their educa- Until recently, the topic of gender‐associated incivility in higher
tional experience. education had not received much attention, although studies indicate
that gender plays a role in negative behaviors within groups,16,17
especially when the number of individuals of one gender is dis-
1.2 | Available knowledge proportionate. Male incivility towards females in higher education
has been documented in disciplines other than nursing.11 However,
1.2.1 | Incivility in nursing education the male‐to‐female gender disproportion present in nursing training
programs places male nursing students at increased risk for in-
Academic incivility, whether initiated or experienced by faculty, civilities directed towards them by their female colleagues.
students, or administrators is a considerable challenge for nursing Underrepresented male students have consistently reported
education. Clark8 defined incivility as a range of rude, disrespectful, experiencing nursing education differently compared to students
or aggressive behaviors that may result in emotional or physical identifying with the majority, including an inability to relate to
distress for all those involved. If left unaddressed, these offenses common teaching strategies, exclusion from clinical experiences,
may worsen or progress into more serious or threatening situations. expectations by faculty and/or colleagues that they select a specialty
Incivility also comprises failing to act or speak up when action is other than bedside nursing, gender bias by faculty/instructors, and
warranted, withholding vital information, or marginalizing and ex- general lack of acceptance by female peers and faculty.6,18–20 Such
cluding others. More overt acts of incivility include spreading rumors gender‐associated inequity lays a groundwork for uncivil behaviors
and negative gossip, posting disparaging comments on digital or so- in the classroom, online, and in clinical environments.
cial media sites, and making demeaning or belittling remarks towards Factors contributing to gender‐associated incivility within
others. These behaviors, especially when experienced over a period schools of nursing include stereotypes or implications of touch and
of time, can have enduring and damaging effects on the academic masculinity, a lack of social support in school and during transition to
environment.9 practice, gender‐bias during recruitment and retention that may
The dynamics of academic incivility are complex and multi- unfairly favor or disadvantage male students, and gender‐bias during
directional including, but not limited to, uncivil experiences occurring clinical rotations such as obstetrics and labor and delivery.21 Other
between and among faculty, students, preceptors, administrators, more subtle, yet equally as powerful, forms of gender‐associated bias
staff nurses, and other healthcare professionals.10,11 Despite the that contribute to an uncivil environment include the predominant
complexity and direction of academic incivility, the effects of these use of the pronouns she/her/hers when referring to the nurse (rather
behaviors can be significant. In addition to disrupting the learning than diverse pronouns such as he/him or they/them) along with
and work environments where faculty and students teach and learn, images which represent nurses only as female.22 Furthermore, nur-
incivility and other workplace aggressions violate several profes- sing studies generally highlight the contributions of individuals such
sional nursing standards and position statements. The International as Florence Nightingale, Clara Barton, or Virginia Henderson; how-
Code of Ethics for Nurses12 emphasizes nurse's responsibility to treat ever, the history of men in nursing and the contributions of impactful
others with dignity and respect. The International Council of male nurses such as Walt Whitman and Luther Christman are often
Nurses13 further supports the development of “zero‐tolerance” po- excluded or minimized. This results in a lack of male role models
licies of violence in any form, including violations associated with within the profession and challenges in transition to practice for male
workplace incivility, bullying, and lateral violence. Similarly, Provision nursing students.20,21,23–25
1.5 of the American Nurses Association Code of Ethics 14
“requires Gender‐associated incivility takes many forms: student assign-
nurses to create an ethical environment and culture of civility and ments during clinical rotations may be based on the ability to lift or
kindness, treating colleagues, co‐workers, employees, students, and move a patient, or related statements may be made about a male
SMALLHEER ET AL. | 3

student's physical stature, appearance, or body. In early conversa- The workshop was advertised through email distribution, at faculty
tions with pre‐licensure male nursing students, they shared experi- meetings, and through the use of fliers. Approval by the Institutional
ences of incivility from female counterparts and recalled multiple Review Board was obtained before the workshop.
episodes of alienating behaviors and comments. Direct statements The workshop opened with a one‐hour educational session re-
shared by the students included26: garding the opposing concepts of civility and incivility, and the im-
portance of addressing incivility in the educational setting.
• “Anytime the men's nursing club (school‐based chapter of the Participants then transitioned into experiential sessions. They were
American Association for Men in Nursing) had something that we shown three trigger films developed by the workshop designers that
brought forward, we would, honestly, get kind of a lukewarm re- demonstrated gender‐associated incivility in the classroom, online,
sponse from our fellow cohort students.” and in the clinical environment. The film depicting classroom in-
• “When we would talk about sports or something not related to civility portrayed a male student being mocked for asking a question
nursing, all of a sudden that becomes something to comment on.” regarding the location of female genitalia structures. The film de-
picting online incivility showed a faculty member reading over dis-
Experiences of peer‐to‐peer gender‐associated incivility can cussion board posts in which female students minimized a male
negatively affect students' mental and physical well‐being as well as student's contribution to class as “needing some testosterone in the
their learning experience.27,28 Students who are of the gender‐ discussion.” Finally, the film depicting incivility in the clinical en-
minority rely on faculty to intervene when they experience gender‐ vironment showed a male nursing student being told he must be
28
associated incivility ; therefore, nursing faculty must be able to chaperoned into a female patient's room to perform an assessment
identify gender‐associated uncivil behaviors and be empowered with while a female student is told she can progress without supervision.
strategies to both proactively and reactively address them. Following the viewing, participants were asked to share what
they perceived to be occurring in the films, how they had felt while
watching the uncivil interactions, and any other thoughts about the
1.2.3 | Aims trigger films they wished to share. Following a short break, partici-
pants were then divided into three small groups (one for each trigger
The purpose of this quality improvement program was to (a) create film). A group moderator, deemed to be an expert in that particular
awareness of gender‐associated incivility in nursing education; (b) trigger film area, lead the session by asking participants the following
initiate conversations concerning strategies to minimize issues, bar- questions:
riers, and challenges for male nursing students; (c) identify strategies
to address gender‐associated incivility in nursing education and 1. What successful strategies have you used in the past to address
practice; and (d) determine whether an innovative workshop focused this particular type of gender‐associated incivility?
on gender‐associated incivility would enable nursing faculty to 2. What new or modified strategies can you implement in the future
identify, prevent, and manage it in the educational environment. The to address and/or prevent this particular type of gender‐
PICOT question for this quality improvement program was: Does associated incivility?
participation in a gender‐associated incivility workshop for nursing 3. What other types of gender‐associated incivility have you en-
faculty and clinical instructors affect their knowledge of and ability countered in the classroom, online, and/or in the clinical setting?
to intervene in gender‐associated incivility immediately after and
four months postworkshop participation? These small group discussions lasted for 45 min, followed by a
1‐hour full group report‐out and debriefing where groups shared
their identified strategy ideas to address/prevent gender‐associated
2 | METHODS incivility. Finally, a professional theater group that specializes in
audience participatory theater presented a 20‐min classroom scene
2.1 | Intervention depicting several instances of gender‐associated incivility. These in-
cidences included racial incivility, bidirectional gender incivility, and
We developed an interactive 1‐day faculty development workshop to incivility towards individuals identifying as gender nonconforming. At
(a) identify gender‐associated instances of incivility in nursing edu- the conclusion of the scene, workshop participants were allowed to
cation, (b) explore strategies to address gender‐associated incivility ask the actors while remaining in character, questions regarding their
in nursing education, and (c) implement targeted approaches to ad- behaviors. Finally, a trained debriefer facilitated a 35‐min dialog
dress gender‐associated incivility in nursing education. The work- about the scene and key ideas/themes regarding (a) gender diversity
shop was offered to undergraduate faculty, graduate faculty, and as a catalyst for growth and change, (b) the importance of being
clinical instructors of all genders. We used a convenience sample of proactive in recognizing potential conflict, and (c) strategies for ad-
nursing faculty and clinical instructors at a school of nursing based at dressing conflict. The workshop ended with a 30‐min session sum-
a private university in the Southeastern United States that employs marizing its salient points and allowing participants one more
approximately 70 nursing faculty and 100 clinical instructors. opportunity to share their thoughts, feelings, and experiences.
4 | SMALLHEER ET AL.

3 | MEASURES

disagree N (%)
Utilizing Kirkpatrick's Model for Evaluation,29 we launched a

Strongly

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)
five‐question, 5‐point Likert scale anonymous survey at the conclu-
sion of the workshop. Questions were scored from 5 (strongly agree)
to 1 (strongly disagree), and included:

• I am more aware of the consequences of incivility in the learning


environment.

Disagree

0 (0%)

0 (0%)

0 (0%)

0 (0%)

0 (0%)
• I have increased my understanding of gender‐associated incivility.

N (%)
• I have an improved ability to recognize gender‐associated incivility.
• I have the tools to be more proactive in preventing gender‐
associated incivility.

Neither agree or
• I have the ability to actively intervene when observing gender‐

disagree N (%)
associated incivility behaviors.

4 (16%)

3 (12%)
2 (8%)

2 (8%)

2 (8%)
Participants who completed the initial survey were invited to
provide an email address and be contacted four months after par-
ticipating in the workshop to complete a follow‐up survey. All re-
sponses were collected via Qualtrics survey software and were

Agree N (%)
anonymous. Recipients who submitted email addresses did not have

10 (40%)

13 (52%)

11 (44%)
4 (16%)

6 (24%)
their survey responses associated with their email. The 4‐month
postworkshop survey consisted of five survey questions. Four were
5‐point Likert scale questions similar to those on the initial survey
and were scored from 5 (strongly agree) to 1 (strongly disagree), and
one was a yes/no response question:
Strongly agree

19 (76%)

17 (68%)

13 (52%)

11 (44%)
• I am more aware of the consequences of incivility in the learning 8 (32%)
N (%)

environment.
• I have increased my understanding of gender‐associated incivility.
• I have been able to be more proactive in preventing gender‐
I have the ability to actively intervene when observing gender‐associated incivility

associated incivility.
I have the tools to be more proactive in preventing gender‐associated incivility
I am more aware of the consequences of incivility in the learning environment

• I have had the opportunity to intervene when observing gender‐


associated incivility behaviors.
• I have applied what I have learned from the learning experience
I have an improved ability to recognize gender‐associated incivility

into my teaching practice.


I have increased my understanding of gender‐associated incivility

The 4‐month postworkshop survey allowed participants to ela-


borate on their responses and to provide examples of behavior
changes they had implemented after attending the workshop.

4 | RESULTS
Postsurvey data (N = 25)

A total of 40 participants consisting of faculty, clinical instructors,


and graduate students attended the workshop. There were 25 re-
sponses to the postworkshop survey and 11 responses to the
4‐month postsurvey (see Table 1). At the conclusion of the workshop,
the majority of respondents reported that they either agreed (A) or
behaviors

strongly agreed (SA) that they were more aware of the consequences
TABLE 1

of incivility in the learning environment (SA = 19; A = 4; 92%), had an


increased understanding of gender‐associated incivility (SA = 17;
A = 6; 92%), and had an improved ability to recognize
SMALLHEER ET AL. | 5

gender‐associated incivility (SA = 13; A = 10; 92%). Eighty‐eight per-

disagree N (%)
cent of respondents reported that they either agreed or strongly
agreed that they had the ability to actively intervene (SA = 11;

Strongly

2 (18%)
0 (0%)

0 (0%)

0 (0%)
A = 11), and 84% reported that they either agreed or strongly agreed
that they had the tools to be more proactive in preventing gender‐
associated incivility (SA = 8; A = 13).
On the 4‐month postsurvey (see Table 2), all respondents reported
that they agreed (A) or strongly agreed (SA) that they were more aware

No 1 (9%)
of the consequences of incivility in the learning environment (SA = 4;

Disagree

4 (38%)
0 (0%)

0 (0%)

0 (0%)
A = 7; 100%). The majority of respondents reported having an increased

N (%)
understanding of gender‐associated incivility (SA = 4; A = 6; 91%). Only
36% of respondents reported that they agreed (A) or strongly agreed
(SA) that they were able to be more proactive in preventing gender‐

Neither agree or
disagree N (%)
associated incivility (SA = 1; A = 3), and only 27% of respondents re-
ported having had an opportunity to intervene while observing gender‐

7 (63%)

2 (18%)
0 (0%)

1 (9%)
associated incivility behaviors (SA = 0; A = 3). When respondents were
asked if they had applied the lessons from the learning experience into
their teaching practice, 91% indicated they had (n = 10). Respondents
provided examples of changes to teaching practice including:

• Incorporating more educational opportunities in the classroom.

7 (63%)

6 (54%)

3 (27%)

3 (27%)
• Acknowledging when inappropriate gender generalizations Agree
were made. N (%)
• Using alternative pronouns in day‐to‐day language.
• Actively listening for uncivil or offensive language during class-
Strongly agree

room discussions.

Yes 10 (91%)
• Reviewing classroom content to ensure examples are supportive
4 (36%)

4 (38%)

of all genders.
1 (9%)

0 (0%)
N (%)

• Being proactive in writing gender‐neutral test questions.


• Editing class presentations to include pictures of male or diverse
people as nurses.
I have had the opportunity to intervene when observing gender‐associated incivility

I have applied what I have learned from the learning experience into my teaching
I have been able to be more proactive in preventing gender‐associated incivility
I am more aware of the consequences of incivility in the learning environment

During the small group discussions, participants were asked to


share ideas for strategies they would consider utilizing to prevent or
address gender‐associated incivility in the classroom, online, or in the
clinical environment. Four common themes emerged from these dis-
I have increased my understanding of gender‐associated incivility

cussions: (1) Setting expectations through norming and re‐norming, (2)


dialog and communication through conversations intended to refocus
and/or reframe interactions, (3) accountability when occurrences of
gender‐associated incivility are witnessed or reported, and (4) inten-
4‐Month post‐survey data (N = 25)

tional learning to help faculty and clinical instructors maintain skills and
strategies to prevent and intervene. Several of these themes and
examples of changes to teaching practice are also supported in the
literature.30–33 Table 3 further discusses these themes.

5 | DI SCUSSION

5.1 | Interpretation of findings


behaviors

activity
TABLE 2

The use of Kirkpatrick's Model of Evaluation34 allowed participants


to be evaluated on four levels: Level 1 ‐ Reaction, Level 2 ‐ Learning,
Level 3 ‐ Behavioral Change, and Level 4 ‐ Results. The postworkshop
6 | SMALLHEER ET AL.

TABLE 3 Strategy themes, descriptions, and exemplars

Theme Description Respondent exemplars

Setting expectations through Establishing and re‐establishing the typical Intentional introductions which include other staff (clinical)
norming and re‐norming performance of a group helps to embrace psychological safety by creating and
reviewing norms. Re‐norming in the moment further
supports expectations.

Refocus and/or reframe Adjust or express words or concepts differently By model appropriate behavior, intellectual candor can be
interactions supported by taking a moment to reset, and using
communication strategies such as OSCAR
performance, the ABC approach, or CUS method. The
desired outcome is restorative justice.

Accountability for occurrences Holding individuals responsible for behaviors Conversation with those involved are necessary to seek
of gender‐associated consistent with incivility related to gender more information on the behavior, investigate the
incivility differences intention, and allow opportunities to communicate.

Intentional learning for faculty Purposeful engagement with faculty and clinical Faculty and clinical instructors should have continued
and clinical instructors instructors to maintain skills and strategies training and in‐services to support the modeling of
which may be used to prevent and/or intervene appropriate behavior and the continued use of
on incidences of gender‐associated incivility communication strategies such as OSCAR
performance, ABC approach, and CUS method.

survey was developed to evaluate participants' awareness, under- diminished occurrences of gender‐associated incivility; or (2) faculty
standing, and recognition of gender‐associated incivility as well as were not able to identify occurrences. These findings are consistent
their perceived ability to prevent gender‐associated incivility and with the results of focus groups held with male nursing students in a
intervene when it occurred. There were positive responses to all five pre‐licensure nursing program26 in which participants indicated a
questions; however, the greatest number of “strongly agree” re- belief that faculty often were unaware of uncivil behaviors as they
sponses concerned increased awareness (n = 19), understanding were occurring. The scarcity of reported opportunities for inter-
(n = 17), and recognition (n = 13) of gender‐associated incivility; vention may indicate a need for continued education and training of
fewer responses of "strongly agree” were given to questions con- classroom and clinical faculty regarding incidences and types of
cerning intervention (n = 11) and prevention (n = 8). These findings gender‐associated incivility.
indicate that individuals who participated in the workshop (a) found
that it was useful for their work (Level 1); (b) found that it had
increased their expertise, knowledge and mindset (Level 2); and 5.2 | Limitations and recommendations for
anticipated that it would result in behavior change (Level 3). future work
On the 4‐month postsurvey, the majority of respondents an-
swered “yes” to indicate that they had applied the knowledge learned This quality improvement initiative contained a small sample size.
in the workshop to their teaching (n = 10). Although the majority of The inclusion of other nursing schools could have diversified the
responses to the remaining survey questions were positive (“strongly sample and increased the sample size. Additionally, due to the small
agree” or “agree”), the greatest number of respondents answered sample, Kirkpatrick Level 4 evaluation was unable to be determined.
“agree” to indicate increased awareness (n = 7) and understanding This evaluation considers organizational performance and results.
(n = 6). The majority of respondents answered “neither agree or Organizational impact was not able to be determined due to the low
disagree” regarding having the ability to be more proactive in pre- percentage of respondents compared with the total number of fa-
venting gender‐associated incivility (n = 7). The Kirkpatrick Model of culty and clinical instructors at the implementation site.
Evaluation recommends that Level 3 evaluation occur 3–6 months The attrition rate between the initial survey and the 4‐month
after training. These survey results, in combination with respondents' pPostworkshop survey limited the ability to truly evaluate the long‐
reported examples of changes to their teaching practice, confirm that term impact of the workshop. Of the 40 attendees, 25 (62.5%)
the anticipated behavior change identified during the immediate completed the postsurvey. Of these 25, only 11 (44%) completed the
postworkshop survey resulted in a behavioral change four months 4‐month survey. These 11 respondents constitute 27.5% of the total
postworkshop (Level 3). Finally, the majority of respondents an- number of respondents. Continued efforts to decrease attrition will
swered “disagree” or “strongly disagree” when asked if they had strengthen quality improvement outcome evaluation.
experienced an opportunity to intervene when observing gender‐ Despite the improvement in awareness, understanding, and re-
associated incivility behaviors. This may be due to two potential cognition regarding gender‐associated incivility, the same level of
causes: (1) faculty interventions of norming, serving as an example improvement was not seen in the areas of prevention and methods
and mentor, and establishing a zero‐tolerance policy in courses to address gender‐associated incivility. Future workshops should
SMALLHEER ET AL. | 7

dedicate more time to allowing participants enhanced opportunities DATA A VAILABILITY STA TEMENT
to brainstorm prevention and to practice intervention techniques. The data that support the findings of this study are available on
Furthermore, the addition of a pre‐test could help workshop facil- request from the corresponding author. The data are not publicly
itators to assess areas on which to focus during the event and serve available due to privacy or ethical restrictions.
as a means of measuring the workshop's effectiveness. The use of a
pre‐test is recommended for Kirkpatrick Level 2 evaluation (Learn- OR C ID
ing). This workshop might also be useful for nursing students, Benjamin Smallheer http://orcid.org/0000-0002-6190-0526
particularly since the topic originated from student reports of peer‐ Stephanie A. Gedzyk‐Nieman http://orcid.org/0000-0001-
to‐ peer gender‐associated incivility. A student workshop could be 6669-4429
provided to students of all genders to improve awareness and pro-
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