SINGAPORE AIRLINES

Originally established on May 1, 1947 (as Malayan Airways) Singapore Airlines, the flagship airline of the
Singapore Airlines Group, is the parent company to a number of full-service and low-cost airlines as well
as other aviation-related businesses worldwide. Singapore Airlines is majority-owned by the Singapore
government investment and holding company Temasek Holdings. Incorporated on January 28, 1972,
Singapore Airlines (SIA), the national carrier of Singapore, is one of the most successful airlines in the
world. On October 1, 1972, SIA began operations with three flights – one bound for London, the other
for Sydney, and a third on its way back to Singapore. Singapore Airlines flies to 137 destinations in 32
countries on five continents from its primary hub in Singapore. It has been ranked as the world's best
airline by Skytrax four times and topped Travel & Leisure's best airline rankings for more than 20 years.

Today SIA has consistently been one of the most profitable airlines globally, and has always had the
reputation of a trendsetter and industry challenger. It was ranked was ranked 28th in the 2020 list of
Fortune’s “World’s most admired companies”. It was the only South East Asian-based brand and the
highest-ranked Asian company. It was also awarded Best Airline for the 28th consecutive year and Best
Frequent Flyer Programme at the 2019 Business Traveller Asia-Pacific Awards in September 2019, and
consecutively awarded Best Airline in the World by TripAdvisor in 2018 and 2019. Furthermore,
Singapore Airlines was Asia’s first and the world’s third airline that has been accredited by IATA
(International Air Transport Association) with the IOSA (IATA Operations Safety Audit).

Hubs: Singapore Changi Airport

UNIFORMS

Originally designed in 1968 by French designer Pierre Balmain, the world famous Singapore Girl
uniforms are an elegant, traditional and easily recognizable signature for Singapore Airlines. The uniform
is made of batik motif material which called as sarong kebaya is inspired by traditional Asian dress worn
in Malaysia, Singapore, Indonesia, Brunei, Burma, Southern Thailand, and the Southern Philippines.
Singapore Airlines has been donning the same uniform since 1968 and it was considered to be the
"longest serving uniform" in the skies. The design draws its inspiration from the original batik motif, it
focusses on 10 flowers native to Singapore. Pierre Balmain made it even sexier by choosing a low-cut,
round neckline. It has different color pattern which represent distinct rankings amongst crews, the
signature blue for flight stewardess, green for leading stewardess, red for chief stewardess and purple
for flight supervisor. Men are similarly distinguished based on the color of their ties. It pays homage to
both SIA’s world-famous brand heritage and Singapore’s status as a garden city. In times of emergency,
the skirt can be lifted up to waist level and tied together, for easier mobility. They won the "Nicest Flight
Attendant Uniform (2013)".

Since the SQ006 crash in 2000, there’s been questions raised about the protectiveness of their sandals
since then they carry more than one pair of shoes. Covered shoes are worn by stewardesses during take-
off and landing.

The Singapore Girl encapsulates Asian values and hospitality, and could be described as caring, warm,
gentle, elegant and serene. It is a brilliant personification of SIA’s commitment to service and quality
excellence. The icon has become so strong that Madame Tussaud’s Museum in London started to
display the Singapore Girl in 1993 as the first commercial figure ever, and did a refresh of the Singapore
Girl wax figure in 2015.

AIRCRAFTS

Singapore Airlines operates a fleet of 143 aircraft, all but one type of which are widebodies. The most
popular aircraft in Singapore’s fleet is the A350, of which it is the largest operator. Singapore Airlines’
fleet remains young and agile at 7.1 years of average age. As of 4 October 2021, Singapore Airlines
operates a fleet of 151 Airbus and Boeing passenger aircraft from six families: Airbus A330, Airbus A350,
Airbus A380, Boeing 737, Boeing 777 and Boeing 787. Seven Boeing 747-400 cargo aircraft are also
operated.

 59 Airbus A350s
 32 Boeing 777s
 18 737s
 15 787s
 12 A380s
 Seven 747Fs

• Airbus A350-900

An Airbus A350-900 is used for the flights offering 253 seats in a three-class configuration consisting of
business, premium economy, and economy classes. The A350 has a unique wing design that enables it to
achieve optimal aerodynamic efficiency, resulting in a light and fuel-efficient aircraft, and one that's nine
decibels quieter than other planes.
• Airbus A380-800

Singapore Airlines is the first airline to fly the world’s largest commercial aircraft the Airbus A380-800 on
October 25, 2007. Setting the standard for modern passenger comfort, discover spaciousness with
broader seats, more personal storage and better headroom.

• Boeing 777-300ER

As a full-service carrier, Singapore Airlines' 777-300ERs are particularly premium heavy. In a four-class
layout, the aircraft seats four passengers in first class, 48 in business, 28 in premium economy, and 184
in economy. The aircraft is built for passenger comfort, with quiet interiors, wide cabins and high
ceilings. Designed for a comfortable and reliable journey, no matter how far your travels take you.

• Boeing 787-10

The Boeing 787 Dreamliner 10 is the newest Singapore Airlines aircraft and the only Dreamliner in the
fleet. The airline was also the first one to be operating the latest extended aircraft 787-10 Dreamliners
from Boeing and placed an order for 50 in total. The airline is using the Boeing 787-10 for its medium
haul regional routes of up to 8h, that includes destinations within Asia such as Japan or Australia, and
replacing its aged A330s and B777 with the new product. Designed to be more uplifting in every way,
the cabin offers a more tranquil experience.

• Boeing 737-800 NG

Boeing Commercial Airplanes offers airplanes and services that deliver superior design, efficiency and
value to customers around the world. The 737 NG, which stands for "next generation," is one of the
airline industry's most widely used jets, with more than 7,000 ordered. The 737-800 NG is designed for
passenger comfort throughout the flight, with ample legroom and adjustable headrests. Arranged in a 3-
3 configuration with a single aisle.

 Boeing 747-400 FSX

Singapore Airlines Cargo was established as a separate airline in 2001 to operate Singapore Airlines'
cargo aircraft. Singapore Airlines Cargo ceased operations in 2018 and its fleet of seven Boeing 747-400F
freighters was subsequently transferred to Singapore Airlines.
 CABINS

Singapore Airlines offers five classes of service – suites, first class, business class, premium economy
class, and economy class.

SUITES

Singapore Airlines Suites is a class available only on the Airbus A380-800. When you are travelling in
their suites, you’ll never have to share your personal space. Your individual cabin has its own sliding
door and window blinds to give you all privacy you want. Its spaciousness allows for a standalone bed,
completely separate from your seat.

1. A seat that revolves around you

Richly upholstered in full grain leather by Poltrona Frau. Declinable and swivels freely. So you can sit
back and recline at ease. From take-off to touchdown.

2. A world of your own, for two

Travelling with a loved one? In our Double Suites, the center divider between rooms makes way for a
luxurious double bed. Your world just got bigger.

3. Me-time, any time

A sliding door that screens the outside world away. Window blinds that close at the tap of a button.
Your private space. On your terms.

4. A private screening

A 32” HD touchscreen monitor paired with Bang & Olufsen noise-cancelling headphones and an
enhanced KrisWorld entertainment system that saves* your playlists and preferences for future
flights. In addition, stay in touch with loved ones with complimentary Internet connectivity. For once,
you’ll wish the flight was longer.

5. Let your fingers do the talking

The capacitive controls on the credenza and your handheld wireless tablet put everything at your
fingertips. And we mean everything: tap for service or even to control the lighting.

6. Absolute luxury, from the carpet up

It’s wall to wall comfort. From the hand-tufted carpets to the ultra-leather padded compartments
and the ensuite wardrobe, spacious enough to house your cabin luggage.

7. Fine dining, refined

Bone china tableware from Wedgwood sits atop crisp linen on your personal dining table. All the
better to savour a sumptuous meal from our exceptional inflight menu. Or, better yet, a main course
crafted by our acclaimed International Culinary Panel of chefs from around the world.
 8. Touch up before you touch down

Well-appointed, spacious lavatories complete your Suites experience. A sit-down vanity counter
comes complete with an exquisite range of toiletries such as the EDT, body lotion and facial mist from
Lalique. Perfect for enjoying a quiet moment to refresh, rejuvenate and recharge.

FIRST CLASS

Introduced on 9 July 2013, the "New" First Class is offered on refitted Boeing 777-300ERs. The "Other" First
Class is offered only on Boeing 777-300 aircraft. Designed by James Park Associates, it features a 35 in (89 cm)-
wide seat upholstered with leather and mahogany and a 23 in (58 cm) LCD screen. The seats fold out into a flat
bed and are also arranged in a 1-2-1 configuration. First-class passengers have a seat that turns into a bed or
even their own private apartment. First-class seats are always more comfortable as it has extra legroom, and
will typically recline all the way back for you to lie down during your flight.

1.Private space
A headrest sculpted for comfort together with plush seat back cushions cradle your body, while
extended curved partitions provide more privacy.

2.Extra wide seat

Hand-stitched, luxurious leather even to the footrest, and diamond-stitched so you can sit comfortably
in any position.

3.Mood lighting
Intense to cool reading lights can be set to your preferred intensity for reading, working or enjoying
KrisWorld. When the cabin is dimmed, ambient lights will come on at the touch of a button to
illuminate your seat and serve as night light.

4.Book the Cook

Reserve your main course up to 24 hours before you fly, including creations by notable chefs from our
International Culinary Panel. Dine in restaurant setting onboard with full table service, and wines to
match the food and altitude.

5.KrisWorld inflight entertainment

Contents thoughtfully curated with you in mind, with an impressive selection of 1,000 entertainment
options, a video touchscreen handset, and a 24-inch HD-enabled personal LCD monitor with Bang &
Olufsen noise-cancelling headphones. In addition, stay in touch with loved ones with complimentary
Internet connectivity.
BUSINESS CLASS
Singapore Airlines is currently flying four different types of Business Class across its fleet namely:
BUSINESS CLASS – A380, BUSINESS CLASS – A350 AND 777, REGIONAL BUSINESS CLASS – A350 AND 787
and REGIONAL BUSINESS CLASS - 737-800 NG.

Flying business class with Singapore Airlines, you can expect outstanding service and painstaking attention
to detail on all flights. Singapore Airlines Business Class seat, measures up to 34 inches to be precise
(depending on whether you’re in the airline’s new or normal Business Class). A stylish combination of
enhanced personal space, functionality and leading-edge innovation, the new Singapore Airlines Business
Class detracts from the norm. These, combined with the Airline’s trademark Asian hospitality and world-
renowned service, help rejuvenate even the most jaded business traveller. The new Singapore Airlines
Business Class seat can be found on new aircraft joining the Airline’s fleet, including the B777-300ER, the
A380 and the A340-500.

BUSINESS CLASS – A380

1.Sit back, all the way back
Handstitched full grain leather by Poltrona Frau. A seat that seamlessly reclines into a bed. And sculpted
wings that support you while lounging, then flatten for the perfect night’s rest. So you can go from
boardroom to bedroom at the push of a button.

2.Be alone, together

Centre seats come with a personal divider that spans the entire length of the seat. Raise it all the way to
enjoy some private me-time. Bring it to mid-level to chat with a friend or lower it completely to create two
fully flat beds. A space of your own. Or for two.

3.Everything within reach

One seat, multiple stowage compartments. Tuck your cabin luggage under the seat in front of you. Place
your laptop or handbag well within arm’s reach. Think of it as your corner office. Only with a much better
view.

4.Entertainment with a personal touch

An 18” touchscreen monitor in high definition paired with noise-cancelling headphones. A cutting-edge
system that saves* your playlists and preferences for future flights. And over 1,000 entertainment options,
from Hollywood to Bollywood and everything in between. You’ll want to be seated for this.

5.Travel in a new light

A reading light by your seat that swivels, brightens and dims. And another for when you want to read
before bedtime. So you’ll always have the right lighting to read, watch movies or simply snooze.

6.Treat your tastebuds and your eyes

A world class meal deserves an equally peerless setting. Personalize dinnertime with our Book the Cook
meal options, served on the finest porcelain from Narumi, and paired with champagne and wines from the
finest vineyards around the world.
 7.Cruise in greater comfort
Get comfortable with your own pair of slippers and eyeshades on longer flights. Then rejuvenate yourself
mid-flight with an inspired selection of toiletries from Penhaligon’s in our dedicated Business Class
lavatories.

BUSINESS CLASS – A350 AND 777

1.New seat positions

Our new Business Class seats offer two new seating positions—the Lazy Z, a cradling position that ensures
your weight is centered and balanced when you’re sitting down, and the Sundeck, a lounging position that
extends the base and foot of your seat so you can stretch and rest your legs on the ottoman.

2.Fully-flat bed
Handcrafted from Scottish leather and diamond-stitched, our seat transforms into a full flat bed, when you
are ready to turn in. Fully-flat with a cushioned headboard for greater sleeping comfort, complete with
linen, duvet and pillows.

3.Stowage space
A side console, specially designed to sit above the armrest, lets you stow and conveniently reach for your
laptop, in both seat and bed mode. Concealed within your seat are the ports—eXport, HDMI and USB—
and the power supply you need to charge your electronic devices.

4.Book the Cook

Reserve your main course up to 24 hours before you fly, including creations by notable chefs from our
International Culinary Panel. Dine in restaurant setting onboard with full table service, and wines to match
the food and altitude.

5.KrisWorld inflight entertainment

Contents thoughtfully curated with you in mind, with an impressive selection of 1,800 entertainment
options, – movies, television programmes, music, games and apps – a video touchscreen handset, and an
18-inch HD enabled personal LCD with noise-cancelling headphones. On selected flights, stay in touch with
family, friends and colleagues with Internet connectivity, as well as text and multimedia messaging.

REGIONAL BUSINESS CLASS – A350 AND 787

On 28 March 2018, the new regional Business Class was unveiled following the delivery of the first Boeing
787-10. These new seats manufactured by Stelia Aerospace are arranged in a forward-facing 1-2-1 staggered
configuration, providing every passenger direct aisle access. Each seat measures up to 26 in (66.0 cm) in
width and can be reclined into a 76 in (193.0 cm) fully-flat bed. There are also adjustable dividers at the
center seats to provide passengers with a "customized level of privacy".
 1.The freedom to rest whenever you want
Our regional Business Class seat seamlessly reclines into a full-flat bed, with lower able armrests. So that
even on our shortest flights, you can catch up on sleep right after the work is done.

2.Direct aisle access from every seat

Two seats in the center; only one at either side. This 1-2-1 seat configuration means greater personal
space and freedom, no matter where you’re seated.

3.Business as usual 35,000 feet in the air

Multiple places to stow your laptop, paperwork and travel accessories. A business panel with all the
connections you need. And an integrated reading light you can fine-tune for reading, writing and
everything in between.

4.Entertainment that moves with you

From classics to today’s hottest blockbusters, watch them all on your HD touchscreen. If you’re a KrisFlyer
member, just sign in to get personalized recommendations on what to watch. You can even pick up where
you left off on your next flight. KrisFlyer members and Business Class passengers will also enjoy access to
additional content.

5.Fine dining, refined

Reserve a main course inspired by our International Culinary Panel of chefs from our Book the Cook menu.
Or savor a nutritious multicourse menu from our Deliciously Wholesome range. All served on fine
porcelain from Narumi to uplift your dining experience in the air.

REGIONAL BUSINESS CLASS - 737-800 NG

1.A gastronomical experience, specially prepared for you.

Enjoy an array of delicious meals ordered through our Book the Cook menu, or Authentically Asian dishes
artfully created by our International Culinary Panel of celebrated chefs. Secure your preferred choice by
making your meal reservation from 1 week to 24 hours before departure. Complement your meal with the
finest red, white and champagne labels specially selected by our panel of wine experts. To find out what
we are serving on board, view your inflight menu online before you board.

2.Curated tablet entertainment

Pick from a curated selection of Hollywood blockbusters, TV hits, and music favourites, and enjoy them all
on a tablet and headset that will be provided for you on board. Alternatively, you can choose to bring your
own personal mobile or tablet, connect to the ‘KrisWorld’ network and visit https://www.singaporeair-
krisworld.com on your web browser.

3.Read and recharge offline

As the 737-800 NG does not feature internet connectivity, indulge in a leisurely reading break. Just
download your preferred reads from our e-library via the SingaporeAir mobile app before your flight. Or
luxuriate in an undisturbed break and recharge. No work, no messages, no worries. It's your choice.
PREMIUM ECONOMY CLASS

On 9 August 2015, Singapore Airlines introduced an all-new premium economy class, with the seats
manufactured by Zim Flugsitz, to be installed on its Airbus A380, B777-300ER and Airbus A350-900 aircraft.
The product was first flown from Singapore to Sydney, Hong Kong and Auckland and has been rolled out to
other routes. There are 94 Premium Economy Class seats. Premium economy provides different meal
offerings than the main class cabin, amenity kits, and priority boarding.

1.Room to stretch
A calf rest and footrest is built right into your seat. For the ultimate snoozing position, just recline and
stretch out.

2.All within reach

Built within your seat are two USB ports, a fully adjustable personal reading light and the power supply
you need to charge your personal electronic devices. Keep everything you need right next to you in
dedicated stowage areas.

3.Premium Economy Book the Cook

Reserve your main course from a variety of Premium Economy Book the Cook dishes up to 24 hours
before you fly, or select from three meal choices on board. Match the food and altitude with your
selection of wine or champagne.

4.KrisWorld inflight entertainment

Contents thoughtfully curated with you in mind, with an impressive selection of 1,800 entertainment
options, – movies, television programmes, music, games and apps – a video touchscreen handset, and
13.3-inch HD enabled touchscreen monitor with noise-cancelling headphones. On selected flights, stay in
touch with family, friends and colleagues with Internet connectivity, as well as text and multimedia
messaging.

5.Priority treatment
From check-in to boarding and baggage handling, enjoy priority treatment throughout your journey.

ECONOMY CLASS SEATS

Singapore Airlines Economy Class seats are designed to give you more personal space. Even if the seat in
front of you is reclined. If you want more legroom, you can choose their Extra Legroom Seats with wider
seat pitch and located near the exits. Passengers can choose from their three different types of economy
class in their ECONOMY CLASS – A350, A380 AND 787, ECONOMY CLASS – A350 AND 777 and ECONOMY
CLASS - 737-800 NG.
ECONOMY CLASS – A350, A380 AND 787

1.Comfort comes standard

Ergonomically designed backrests contours. A six-way headrest for the perfect neck support. Upright
or reclined, you’ll definitely get there in greater comfort

2.Dining to suit your needs

Whether you require a child-friendly meal for your young companion or if you have specific dietary
requirements, order a Special Meal to suit your needs when you book your flight.

3.All of your favourites, all of the time

A HD touchscreen monitor with an enhanced KrisWorld entertainment system that works together
with our SingaporeAir mobile app to save* your playlists and preferences for upcoming flights. So you
can easily pick up right where you left off.

4.Your seat of power

Never fly flat again. With a power outlet and USB port at your seat, you’ll always be charged and
raring to go.

5.It’s all in the details

Adjustable headrests. Additional stowage areas. In-seat connectivity. Just a few of the little things
we’ve added to make your flight much more enjoyable.

ECONOMY CLASS – A350 AND 777

1.More seat choices

There’s personal space and a new backrest cushion with bolstered sides to provide additional comfort.
Choose Extra Legroom Seats to enjoy more space to stretch your legs, or our Forward Zone Seats if
you prefer to be among the first in Economy Class to disembark the plane.

2.Cushioned headrest
The 4-way adjustable sculpted headrest, with comfortable neck support, holds your head snugly while
you sleep.
3.Special meals
For special requirements – medical or dietary, kosher, Muslim or vegetarian, as well as meals for
infants and children.

4.KrisWorld inflight entertainment

Contents thoughtfully curated with you in mind, with an impressive selection of 1,800 entertainment
options – movies, television programmes, music, games and apps – on an 11.1-inch wide touch-screen
monitor and video touch-screen handset. On selected flights, stay in touch with family, friends and
colleagues with Internet connectivity, as well as text and multimedia messaging.
 ECONOMY CLASS - 737-800 NG

1.A meal designed for a cause: Delicious. Sustainable.

On most short-haul flights under 3.5 hours, you can look forward to a new Economy Class dining
concept, featuring an enhanced regional menu with over 40 newly-created dishes, including our
comforting congee and gravy-rich mee siam, served in sustainable tableware. For flights more than 3.5
hours, you can enjoy a wide range of cuisines served on specially designed Singapore Airlines-branded
tableware. To find out what we are serving on board, view your inflight menu online before you
board.

2.KrisWorld on your personal device

Pick from a curated selection of Hollywood blockbusters, TV hits, and music favourites. Simply bring
along your personal mobile or tablet, connect to the ‘KrisWorld’ network and visit
https://www.singaporeair-krisworld.com on your web browser. If you need to charge your mobile
device during the flight, feel free to use the plug sockets below your seat.

3.Read and recharge offline

As the 737-800 NG does not feature internet connectivity, indulge in a leisurely reading break. Just
download your preferred reads from our e-library via the SingaporeAir mobile app before your flight.
Or luxuriate in an undisturbed break and recharge. No work, no messages, no worries. It's your choice.

HIGHLIGHTS

 Stellar service

The world's most awarded airline boasts exceptional service. Renowned for going the extra mile in
delivering customer service, both in the air and on the ground, Singapore Airlines offers superior on-
board service, which reflects the airline's strong heritage and culture. The airline is also famous for
luxurious flight experiences across cabin classes, with state-of-the-art entertainment options, spacious
cabins and a commitment to making flying a personal experience. Their whole concept is to take care of
you and look after your needs before you need to call them or make a request.

 Well-trained cabin crew

Singapore Airlines runs one of the most comprehensive and rigorous recruitment and training programs
for cabin and flight crew in the industry to make sure the SIA brand experience is fully and consistently
delivered. Their new recruits undergo a four-month training program. That training includes everything
from serving food and understanding the onboard wines to etiquette and cultural sensitivity for travelers
from different countries, from the UK to China.

 Choices
SIA was the first to introduce a choice of meals, free alcoholic and non-alcoholic beverages, free
headphones, hot towels with a unique scent, personal entertainment systems, and video-on-demand in
all cabins. In recent years, they have further differentiated the brand experience through various in-flight
perks.

 In-flight Entertainment

It launched KrisWorld, an advanced in-flight entertainment system, across all classes in 1995 on Boeing
747-400, Airbus A310-300, Airbus A340-300 and Boeing 777-200 aircraft. It has approximately 1,800
movies, TV shows and it was the first airline in the world to introduce 3D games on board to watch or
play. Presuming that films are, on average, two hours long, that means roughly 150 days’ worth of
uninterrupted entertainment. Singapore Airlines was also the first airline to give every class video
entertainment back in 2001.

 Book the cook

It is where passengers can choose their favorite gourmet main course from a tantalizing selection of
dishes prepared by Singapore Airlines’ International Culinary Panel before their flight. An International
Culinary Panel comprising of eight world-renowned chefs who work together to create the onboard
menus, including Australia’s acclaimed Matt Moran, Suzanne Goin from the United States, and other
leading chefs from Asia and Europe. Singapore Airlines menus are also specially created to reflect culinary
influences of the regions it flies to. Every meal is tested in a simulator to ensure it’s delicious at 30,000ft.
Even in economy and premium economy you can expect well thought out generous and complimentary
meals. That panel includes Michael Hill-Smith, Australia’s first Master of Wine. The wines are chosen not
just for flavour and quality but also for their compatibility with the dishes the airline serves. There are
wines from across the world, including France and Italy

 Comfort and space

Each seat is upholstered by world-renowned Poltrona Frau, hand-stitched the soft leather armchair and is
fully adjustable using an electronic control side panel which can accommodate a variety of sitting and
lounging positions. The swivel capability of the chair (between 135 and 270 degrees) with recline up to 45
degrees provides added flexibility for dining and relaxation.