Arabic word for 'Union'

In November 2003, Etihad began operations with a single aircraft that flew to a lone destination –
Al Ain, another city in UAE 145 km from Abu Dhabi. Soon it added its first international
destination – Beirut in Lebanon. In the first year of its operations, the airline mostly served regional
destinations and catered to about 340,000 passengers. Within three years, Etihad expanded its fleet
by acquiring 24 new aircraft, apart from increasing the number of destinations it served to 40.

During its early years, Etihad operated at a loss as it had low passenger load factors, poor yields,
and undercapitalization that significantly reduced its financial flexibility. However, the airline
overcame its tough financial situation thanks to the support it received from the Abu Dhabi
government and the Abu Dhabi Airports Company (ADAC)...

The national airline of the UAE, Etihad Airways was established in July 2003 following a royal
decree issued by the late President, Sheikh Khalifa. Etihad Airways was founded with a vision to
redefine air travel, connecting the world through our hub at Abu Dhabi International Airport. And
with our first flight in November 2003, we began to realise that vision; setting new standards of
innovation, comfort and entertainment in aviation.

2003

Sheikh Khalifa bin Zayed Al Nahyan

2004

Launch of Etihad Crystal Cargo

2005

Toronto flight marks initial expansion into North America

2006

Launch of Etihad Guest Programme

2007

First flight to Sydney

2008

34% annual increase in passengers numbers

2009

Title sponsorship of Formula 1th Etihad Airways Abu Dhabi Grand Prix

2010

Etihad Crystal Cargo ist he first airline to introduce the Airbus A330-200F
2011

Manchester City FC’s Home Stadium is renamed Eithad Stadium

2012

First Etihad Airways flight using bio-fuel from Seattle, Washington to Abu Dhabi

2013

World Travel Awards World’s Leading Cabin Crew

2014
Launch of the Residence, the world’s only three-room suite in the sky

2015

Boeing 787 joins our fleet

2016

Newly opened First Class Lounge & Spa wins World Travel Awards Middle East’s leading airport
lounge

2017

Etihad announces it will donate AED 1 for every flight ticket sold in 2017, the UAE’s year of
Giving

2018

New Acqua Di Parma amenity kits introduced in Business Class, 1st class and the residence

2019

Official airline partner of Special Olympic World Games Abu Dhabi 2019, carrying over 4,000
athletes from 100 countries

2020

In March, Etihad sends it A380 to Wuhan to evacuate 215 students from11 countries and operates
100+ repatriation and humanitarian flights throughout the years.

2021

Etihad Arena opens on Yas Island, Abu Dhabi

2022

Etihad pilot Aisha Al Mansoori becomes UAE’s first female Emirati captain in commercial aviation
2023

Terminal A opens

Etihad has always been at the forefront of aviation innovation. We’ve consistently invested in
cutting-edge technology and sustainable practices to reduce our carbon footprint. And have been
a pioneer in introducing the latest aircraft to our fleet. Like the Boeing 787 Dreamliner and the
Airbus A380, both of which raise the bar for comfort and efficiency.

Over the years, Etihad Airways has consistently raised the bar for luxury travel. Our cabins have
become synonymous with opulence, with the introduction of The Residence setting a new standard
for onboard comfort.
But it’s not just our premium cabins that offer an exceptional in-flight experience. With smart seats,
complimentary food and hours of on-demand entertainment on every flight, our Economy Class
experience has been thoughtfully curated with comfort and convenience in mind.

As the world grapples with the challenges of climate change, Etihad Airways has
made sustainability a core part of its strategy. We’ve taken significant steps to reduce our carbon
emissions, including investing in fuel-efficient aircraft, exploring alternative fuels, and
implementing eco-friendly initiatives across our operations.
Though our commitment to sustainability is not just about compliance; it's about leading the way
towards a more sustainable future for the aviation industry.

Beyond our state-of-the-art aircraft and luxurious cabins, what truly sets Etihad Airways apart is our
people. From our crew on board to our teams in the boardroom, everyone is committed to delivering
exceptional travel experiences.
When you choose to travel the world with us, you can look forward to our warm culture and the
authentic Emirati hospitality we’ve become renowned for.

From our leading community initiatives to providing aid in times of crisis, our mission is to make a
real change to the world we live in. Across the globe, we are committed to improving the wellbeing
of people everywhere.

Our responsibility programme has been built on four key pillars: humanitarian aid, global
education initiatives, safe and stable housing for children in need and empowerment through
development.

We are committed to minimising the environmental impact of our operations whenever and
wherever we can. We’ve reduced plastic on all of our flights, and we're taking positive steps
towards becoming a much more sustainable airline.

Our sophisticated fleet of aircraft represents the ultimate in performance and operational efficiency.
From cargo aircraft to our new-generation Boeing 787, the Etihad fleet is one of the most advanced
in the world.
On board, you’ll experience choice, comfort and leading hospitality, with cleverly designed seats,
the latest entertainment and mouth-watering food.
We’re also taking positive strides to becoming much greener. We’ve reduced plastic on all of our
flights and significantly cut fuel emissions as we work towards becoming an even more sustainable
airline.
Etihad Aviation Group is made up of five business divisions with one clear purpose: to transform
the way the world travels.

Our teams are inspiring, innovative, creative and caring, and we wouldn’t be who we are without
them.

We genuinely care about making the world a better place, and protecting our planet for generations
to come.

Hundreds of destinations

The airline operates more than 1000 flights per week to 71 destinations in 46 countries via a fleet
of 61 aircraft. Its operation is heavily centered in Europe and Asia, as well as Oceania, Africa and
North America.
In addition, Etihad has 26 code-share agreements in place, building the airline’s international
network.
As one of the youngest fleets in the world, Etihad continues to invest in new aircraft and aircraft
enhancements. The mission is to make flying experience more personalized, comfortable and
luxurious.
In June 2004, the airline made an US$8-billion aircraft order for five Boeing 777-300ERs and 24
Airbus aircraft, including four A380-800s. The airline announced what was the largest aircraft
order in commercial aviation history at the Farnborough International Air show in 2008, for up to
205 aircraft – 100 firm orders, 55 options and 50 purchase rights.

World Travel Awards (WTA) designation for having the Best Business Class in the world in 2009.
In 2009 and 2010 Etihad Airways won the ‘World's Leading Airline‘ award at the World Travel
Awards in London.
In 2010, Etihad Airways won the ‘World's Best First Class‘ award by Skytrax at Hamburg
Etihad also received awards for ‘Best First Class catering‘ and ‘Best First Class Seat‘ as well.

1. In the Aviation Industry Since 2003

This world-famous airline came into the aviation world in July 2003. And it was in November 2003
when the commencements of its operations began.
The initial capital behind this airline was AED500 million, which is $136.13 million. And today,
you can readily find Etihad deals to India and various other destinations.
Further, the key people behind Etihad Airways include its chairman and CEO who is Mohamed
Mubarak Al Mazrouei and Tony Douglas, respectively.
Also, the people behind the existence of this airline are Sheikh Khalifa bin Zayed Al Nahyan and
his chief personal pilot Darwish Alkhoory.
2. Second Largest UAE Airline
Etihad Airways flights operate worldwide, and it offers the best services to its passengers.
Further, this airline is the second-largest airline of UAE. The first one in the region is Emirates.
3. Head Office and Hub
Khalifa City, United Arab Emirates, is where the head office of this airline is. Further, the central
hub of this airline is Abu Dhabi International Airport.
4. National Flag Carrier of UAE
Etihad Airways, apart from passenger transportation, also operates Etihad Cargo and Etihad
Holidays.
Also, it has its alliance – Etihad Airways Partner. Further, there are some participating airlines, as
well. One of them is Virgin Australia.
This airline is undeniably the national flag carrier of UAE.
5. Fleet Size and Destinations
This airline manages more than one-thousand flights per week. Also, it serves more than 120 cargo
and passenger destinations.
These areas include the Middle East, Asia, Africa, Australia, Europe, and the USA. Thus, you are
sure to get numerous Etihad deals to India.
Further, Etihad Airways has a fleet of 117 Boeing aircraft and Airbus. These comprise of Boeing
777-8, Boeing 777-300ER, Boeing 787-9, Airbus A330-200, Airbus A380-800, Airbus A340-600,
and Airbus A340-600.
Facts that will make you Book an Etihad Airways Flight Ticket Now!
6. Family-friendly services
Etihad Airways offers top-notch services to its customers. With them, you can travel with your kids
without any worry.
You can browse through the Etihad meal options for your little ones. Also, you can bring along your
own food and re-heat it onboard.
Further, you can even request for baby bassinets. Thus, you can travel at ease. Their airport Lounges
also have family playrooms.
And you will even get complimentary strollers. Moreover, with easy Etihad seat selection, you need
not worry about hurrying up to choose your favorite seat.
7. Best Policies
When it comes to the policies of Etihad Airways, they are pretty simple and straightforward.
Be it Etihad cancellation policy or baggage policy; you can quickly get information about all these
on the official website of this airline.
Also, all these are customer-friendly, as well. The airline ensures the ease of its customers and does
everything to make them feel at ease.
Further, you must also know about the Etihad airways baggage allowance from the USA to India.
Doing so, you can easily pack for your trip to India. Also, for this, knowing some smart packing
hacks can be of great help.
8. Retail therapy
With Etihad Airways, you can also indulge in some retail therapy. Further, you can do so even when
you are in the air.
Interesting, right? Thus, along with getting cheap Etihad airline ticket prices, you can now shop
when you fly too.
This service of Etihad Airways lets you enjoy tax-free shopping. You can get yourself a variety of
things. These range from perfumes and cosmetics to fancy jewelry. Moreover, you will get these in
your seat.
Furthermore, you can even opt for their offers pre-order service. In this, you can browse all the
things they offer and then book it.
Besides, it will help you save 10% on your purchase. You are sure to get yourself great deals in this
airline.
9. Sky-high entertainment
Etihad Airways in-flight entertainment is something that is the best part of this airline.
When you book a flight to India with it, you are sure to come across multiple movies, songs, games,
and box sets.
Further, this collection is so vast that you will have to fly around the world almost twenty-five times
to complete it.
Thus, you are sure to never run out of things that you will enjoy on an Etihad Airways flight.
Besides this, there is also live television. And this has almost seven channels.
Thus, you can even occupy yourself with live sports and the latest news. Staying 30,000 feet up in
the air has never been so fun!
10. The Flying Nanny
When you take an Etihad USA to India flight with your kids, you need not worry about anything.
The flying nanny service of this airline will never let your kids be bored.
This service is especially for those parents who need to travel with their little ones on a long-haul
Etihad Airways flight.
These nannies will help you keep your kids busy. For this, there are exciting games.
Also, they have some goodie bags, toys, stickers, and activity books, as well. Further, they will help
offer in-flight child care assistance.
11. Connectivity is the key
Etihad Airways understands the need for connectivity. They know how important it, whether you fly
for pleasure or business.
Etihad Wi-Fi is something that you will love here. You can stay in touch with your loved ones,
friends, and family with the help of this service.
Further, there are also a USB port and power sockets on all Etihad seats. Thus, you need not worry
about your devices running out of battery anymore.
12. The bidding system
Who doesn’t loves empty neighboring seats? This is true, especially for long haul Etihad flights to
India.
For this, Etihad Airways has a Neighbor-Free scheme. As per this, you can make a bid before you
take-off.
Thus, you can keep a seat or two free beside you. This can even be up to three Etihad seats.
Also, you can use this bidding system for an upgrade, as well. This way, you can quickly move to a
first-row seat or the next cabin. Also, you can pay a bit more and get yourself your favorite place.
13. Comfort no matter the class
Be it Etihad economy or business class; you need not worry about your comfort.
The Smart Seats in all Etihad Airways flights are something that all passengers love. These have an
adjustable headrest.
Also, the airline will provide you with a full-size fleece blanket. This is to ensure that you stay
warm, and the full blasting air-conditioning will not be an issue for you.
Further, all seats have adjustable back support and amazing recline capabilities. Also, there is plenty
of legroom for all.
Moreover, the Etihad economy class will provide you with some extra legroom, as well. For the
convenience of fully-flat beds, you can book a first or business class ticket with Etihad Airways.
14. Exclusive airport lounges
If you are someone who has a long layover on their way to India, you are at the right place.
The Etihad lounge in Abu Dhabi has all the facilities you will need. You can find it in terminal one
and three.
From classic drinks and showers to exclusive spa treatments, you can get all. You just have to travel
in economy class for this.
Further, all business class passengers also get access to the premium lounges at the airport.
15. In-flight Publications
When you fly with Etihad Airways, you will even get access to their in-flight publication.
Atlas is their monthly publication. In this, you will find details about all the global destinations that
this airline flies to.
16. Chauffeur service
When you book Etihad flight deals to India, you can avail of this feature of the airline, as well.
In case you are an economy class passenger, you can easily use it. However, you will have to book
early to get a seat for this free service.
Further, all business and first-class travelers will get some additional benefits, as well.
They will get to ride with a full Mercedes Benz fleet. You will have to fill your booking reference
for this.
17. Cheapest Business Class Tickets
Etihad Airways business class tickets are the cheapest out there. Also, they have a special offer for
their customers.
As per this, if you buy two business class tickets to India in one booking, you will have to pay only
half the fare for your second ticket.
18. Airport Transfers
Etihad Airways also has a service as per which you can pre-book for their airport transfer. This is
available around the globe with Conxxe – a partner of this airline.
19. Excellent Dining
Etihad Airways meals are something that is the best onboard. The airline offers excellent food. And
this is true even for economy class.
Further, if you are pearl business class passengers, your dining experience will completely be on a
different level.
The best part about this is that you can have your drinks and meals whenever you want.
Also, there is a food and beverage manager on board for every Etihad Airways flight. Thus, you
need not worry about the quality of your food.
20. Top Business Class Seats
Etihad airlines’ business class seats are the most comfortable. These are fully flat and have a pitch
of 1.85 m.
Also, there is proper aisle access too. This is sure to provide a satisfying experience to all Etihad
Airways passengers.
Further, the personal video screen on the seats is 15 inches in dimension.
21. Value-added services
Being the best airline with the best business class, Etihad Airways offers the best and value-added
services to all the passengers flying in this class.
These range from premium lounges and free limo services.
These are some exciting and must-know facts about Etihad Airways, and all of them unquestionably
make this airline the best to travel with.
Thus, the next time you find a cheap flight with Etihad

1. Tell us an experience at work that you are most proud of

In Berlin, due to protocols, the airport closes at midnight. Therefore, on lates, the airplane might
land in Hannover in place of Berlin, if the flight gets delayed.
We landed on time in Las Palmas. During disembarking, the captain informed us that we had the
slot 20 minutes after. We had to disembark. We had to complete our security checks and clean the
aircraft. If we missed the slot, the aircraft would land in Hannover, though, causing inconvenience
to the clientele that had paid their ticket for their vacation, worsening customer service.
Furthermore, they would get disruptive, for they had to pay their taxi to get back to berlin. My
colleagues were exhausted. They became disillusioned. Boarding 188 passenger in less than 20
minutes in Las Palmas was almost impossible.
That is when I decided to recreate the positive environment we had until the captain’s news. I was
in middle of the cabin. I told both no.1 and no.2 to make as many PAs as possible to inform the
customers about the slot asking for their understanding and cooperation. I was going up and down
in the cabin helping passenger and answer their questions regarding Hannover, since rumors were
spreading around. I calmed down and I assured them that we would land in Berlin. We helped them
get their luggages in the hatbins provided and we managed to close the doors in time and we land
back to berlin. I was very proud of this success, but it wouldn't have been possible if not for my
colleagues being proactive and willing to help me in the middle of the cabin.
 1. Can you tell me about yourself

Hi everyone, I am Edoardo, I am 24 years old, and I come from Italy.

In response to your latest announcements of cabin crew position at United Airlines, I would like to
thank you for giving me the opportunity to be interviewed for the post.
I am highly interested in pursuing this career with your prestigious airline.
Based on the work description for this post, I have completed the flight attendant training in
October 2022, graduating with top marks in my class.
In my program, I received skilled training in safety procedures, emergency protocols, using
equipment, safety drills I require in non-safety circumstances.
With 1,000 hours of in-flight customer service experience engaging with clientele, I feel well-
suited to the position due to strong commitment to customer service and excellent problem-solving
skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered
ethic.
I am, though, also a self-starter thanks to my experience as a referee in Associazione Italiana
Arbitri in Tivoli, Italy. I can take charge, setting goals, and taking actions to achieve them. In an
aviation setting, it is crucially important to stay one step ahead of the game and ensure the
objectives are attained on time and according to directives.
After graduating in politics, philosophy and economics, I was employed as cabin crew by Ryanair,
where I further improved my time management skills by breaking days into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before intending to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with
schedule. The planned schedule might be changed unexpectedly due to an aircrew sickness or
flight delays, and I would do anything in my power to assist the company towards the common
goal.
As a fresh and passionate candidate, I would like to thank you for giving me this opportunity and I
am looking forward to discussing how my customer service experience would be beneficial to your
cosmpany.

2. What is your greatest strength?

I am confident, I am reliable.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri in Tivoli,
Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is
crucially important to stay one step ahead of the game and ensure the objectives are attained on time and
according to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time management
skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would do
anything in my power to cover the situation on behalf of the company.
Moreover, I am positive, and I am able to turn negative into positive situations in order to boost team’s
morale.
 3. What is your greatest weakness?

I believe I might be overly critical of myself. I toil, study and prepare myself for unusual circumstances,
making certain I am ready to take the right action when I need to.
It is a clear sign of my background as a referee as well as cabin crew.
When operating flights, we had certain procedures regarding fainting, difficulty in breathing,
incapacitation, CPR. Thus, you need to make sure that you are ready, because for example your colleagues
might freeze.

4. Why do you want to work for United Airlines?

In response to your latest announcements of cabin crew position at United Airlines, I would like to thank you
for giving me the opportunity to be interviewed for the post.
(If 1st question)
I recently flew on this airline during a trip from Rome to New York. We took our allocated seat. I pressed
the call bell, because water was falling down the service unit. It had to do with the air conditioning.
Since I'm interested in a career as a flight attendant, I paid careful attention to the activities and actions of
the crew. What impressed me the most was their attention to detail, their courtesy to passengers, and the
emphasis they placed on the safety of both crew and passengers. On the flight back, we had forecast
turbulence and at the back, passengers started feeling sick.
No matter what occurred during the flight, the crew remained calm and effectively addressed the issue with
sick bags, tender loving care, for passenger were really scared of turbulence.

5. Why should we hire you as a flight attendant?

I am confident. Reliable. Positive.

I have completed the flight attendant training in October 2022, graduating with top marks in my class.
Precisely speaking, in my program, I received skilled training in safety procedures, emergency protocols,
using equipments, safety drills I require in non-safety circumstances.
With over 1,000 hours of in-flight customer service experience engaging with clientele, I feel well-suited to
the position due to strong commitment to customer service and excellent problem-solving skills.
As a team-player, I am confident in my ability to integrate effectively in your crew, overseeing the
maintenance of all passenger’s comfort, security and primarily safety by utilising a client-centered ethic.
I am, though, also a self-starter due to my experience as a referee in Associazione Italiana Arbitri in Tivoli,
Italy. I can take charge, setting goals, and taking actions to achieve them. In an aviation setting, it is crucially
important to stay one step ahead of the game and ensure the objectives are attained on time and according
to directives.
Last October, I was employed as cabin crew by Ryanair, where I further improved my time management
skills by breaking the day into single blocks.
Precisely speaking, I am punctual with an eye to take my time to achieve undertakings properly.
I lay out my work the night before aiming to not waste time.
Furthermore, I delegate tasks to my co-workers efficiently to establish collective targets.
Through my experience in Ryanair, I became very flexible with location, but especially with schedule. The
planned schedule might be changed unexpectedly due to an aircrew sickness or flight delays, and I would do
anything in my power to cover the situation on behalf of the company.

6. How can the security of passengers on a flight be ensured?

Monitor the cabin at all times. Toilets every 20 minutes. Be vigilant. Focused on call bell. They might
press the call bell, because they would like something to eat, or because they are chocking or they are feeling
unwell and we need to act promptly.
Moreover, I can’t stress how alcohol is so often the problem with passenger behavior. Disruption in the cabin
has real consequences for the flight Last week I had a passenger, asking me to take another seat, for some
men behind him was insulting him because of gender. Sometimes seeing passenger’s faces is essential.
Even though we, as a team, do pas about reading lights and call bell, they might not speak English. Thus,
they might panick and not say anything to us.

7. How do you resolve disputes or confrontations with coworkers?

Once Ryanair operations changed the aircraft from 737-8200 with 197 to 737-800 with 189 seats.
Hence, wrong seating allocation. In order to depart as soon as possible and to not block the aisle, I told them
to take any available seats. They, though, payed for the allocation seating. They started to get very mad at
me. Passengers from row 23 to 33, wanted to report us, they asserted that we were the one to be blamed.
They started to be really aggressive. I, though, was confident in explaining the situation to them. I was
empathethic and listen to their concerns.
They listened to my point of view and I finally calmed them down.
At the end of the boarding, even though I told the no.4 that everyone payed for the allocation seating, he
answered me in Spanish, telling me that I had to trust him. He decided to move a pax from 23 to 16, causing
more delay.
Everyone immediately looked at me and blamed me.
After our tasks were undertaken, I asked him to come to the back galley to discuss what happened during
boarding.
I told him that I get that he is really new in the company and he needs a bit of experience. Next time, though,
firstly common language, as stated by Ryanair protocol, is English. Secondly, He was rashy in his decision.
Therefore, it is better to discuss together any further actions to avoid any unpleasant circumstances.
Everything was alright. We got no disruptive passenger.

8. How do you maintain composure and attention under duress?

As a fight attendant, I am confident in my ability to maintain composure, by staying calm and firm. Even
though I avoid getting emotionally involved, I step in and listen carefully to the passengers’ concerns in
order to empathize and show understanding. In case of emergency circumstances, if necessary, I would
immediately press the call bell to seek assistance from other crew member to help resolve the situation. On
the boeing 737-800, I was short of room. Therefore, I would make room with an eye to diffuse tension.
Finally, I would report it to the appropriate authorities upon landing.

As the world faces the challenges of climate change, Etihad Airways has made sustainability a core
part of its strategy by taking significant steps to reduce our carbon emissions, including investing in
fuel-efficient aircraft, exploring alternative fuels, and implementing eco-friendly initiatives across
our operations.
I always take public transports.
I save electricity at home.
When I consider a travel, I always taking the distance into account. I take the train to reduce large
amount of fossil fuels.
Moreover, I shop second-hand clothes and I used the recycle things that I buy.

Monitor the cabin at all times. Toilets every 20 minutes. Be vigilant. Focused on call bell. They
might press the call bell, because they would like something to eat, or because they are chocking
or they are feeling unwell and we need to act promptly.
Moreover, I can’t stress how alcohol is so often the problem with passenger behavior. Disruption in
the cabin has real consequences for the flight.
Sometimes seeing passenger’s faces is essential. Even though we, as a team, do announcements
about reading lights, call bell, emergency exits, doors, turbulence, they might not speak English.
Thus, they might panic and not say anything to us.