Module 9 - NC II - Practicing Entrepreneurial Skills in The Workplace

Module 9: Practicing Entrepreneurial Skills in the Workplace (NC II) Learner’s Handbook
Work Readiness Modules on 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 2
Acknowledgements
Education Development Center (EDC) would like to thank the staff of the USAID Opportunity
2.0 Program, Philippines local team, and the Technical Education and Skills Development
Authority’s (TESDA) National Institute for Technical Education and Skills Development (NITESD)
through its Curriculum and Training Aids Division (CTADD), whose invaluable insights guided the
adaptation of this curriculum.
Opportunity 2.0 aims to provide opportunities for second-chance education for vulnerable out-
of-school youth (OSY) by collaboratively working with TESDA in strengthening its technical
education and training systems to develop, deliver and monitor workforce readiness and
technical-vocational training programs that will prepare large numbers of out-of-school youth
to transition to further education and training, immediate jobs and self-employment
opportunities. In line with this objective, Opportunity 2.0 has developed the Work Readiness
Modules on 21st Century Skills modules which are appropriate for self-directed learning or
modular learning delivery.
The 21st Century Skills Curriculum is an adaptation of EDC’s globally recognized Work Ready
Now. The curriculum addresses the TESDA Amended Competency Standards for Basic
Competencies Integrating 21st Century Skills which were promulgated on July 9, 2019.
© 2020 Education Development Center, Inc.
This content may not be produced without the permission of Education Development Center or the United States
Agency for International Development.
This curriculum is made possible by the generous support of the American people through the United States
Agency for International Development (USAID). The contents are the responsibility of Education Development
Center, Inc. and do not necessarily reflect the views of USAID or the United States Government.
EDC 43 Foundry Avenue Waltham, MA 02453 Education Development Center (EDC) is a global
nonprofit that advances lasting solutions to improve
Contact: youth-intl@edc.org education, promote health, and expand economic
opportunity.
Phone: 617-969-7100 Since 1958, we have been a leader in designing,
implementing, and evaluating powerful and innovative
programs in more than 80 countries around the world.
Boston | Chicago | New York | Washington, D.C.
Table of Contents
Summary of Learning Outcomes ............................................................................................ 5
Module Overview .................................................................................................................. 5
SESSION 1: Apply Entrepreneurial Workplace Best Practices .................................................. 7
Activity 1: Introductory Activity & Learner’s Reflection ............................................................. 8
Activity 2: Quality Standards in the Workplace ........................................................................ 12
Activity 3: Cost-conscious Habits in Utilizing Resources........................................................... 15
SESSION 2: Communicating Good Entrepreneurial Practices in the Workplace ...................... 19
Activity 4: Communicating Good Entrepreneurial Practices .................................................... 20
SESSION 3: Implementing Cost-Effective Operations ............................................................ 25
Activity 5: Being Efficient in the Workplace ............................................................................. 26
Activity 6: Being Careful with Resources .................................................................................. 28
Activity 7: Entrepreneurial Characteristics in the Workplace .................................................. 30
SESSION 4: Review & Assessment ........................................................................................ 40
Activity 8: Practicing Entrepreneurial Skills & Learner’s Reflection ......................................... 40
Activity 9: End of Module Assessment ..................................................................................... 45
Key to Correction................................................................................................................. 49
Module 9: Practicing Entrepreneurial Skills in the Workplace

(NC II Level)
A Unit of Competency under Basic Competency on Adopting an Entrepreneurial Mindset In
The Workplace
“A person who is frugal, values even the smallest penny”
(“Ang taong masinop kahit barya ay binibigyan ng halaga”)
Unit Code: 400311218

Unit Descriptor: This unit covers the outcomes required to apply entrepreneurial workplace
best practices and implement cost-effective operations
Summary of Learning Outcomes
Upon completion of the module, you will be able to:
 L.O. 1 - Apply entrepreneurial workplace best practices

 L.O. 2 - Communicate entrepreneurial workplace best practices
 L.O. 3 - Implement cost-effective operations
Module Overview
 Activity  Recommended Time

 Session 1: Apply entrepreneurial workplace best practices (L.O.1)
1. Introductory Activity & Learner’s Reflection (10-20 minutes)
2. Quality Standards in the Workplace 30-60 minutes
3. Cost-conscious habits in resource utilization 30-60 minutes
 Session 2: Communicate entrepreneurial workplace best practices (L.O.2)
4. Communicating Good Entrepreneurial Practices 30-60 minutes
 Session 3: Implement cost-effective operations (L.O.3)
5. Being Efficient in the Workplace 30-60 minutes
6. Being Careful with Resources 30-60 minutes
7. Entrepreneurial Characteristics in the Workplace 90-120 minutes
 Session 4: Review & Assessment
8. Post Learner’s Reflection (10-20 minutes)
9. End of Module Assessment (Quizzes) (20-40 minutes)
Total Time 4.5 – 7 hours
Written Assignments
Please complete all written work in the module. Your skills in this module will be evaluated
through the following outputs:
 Let's Apply: Being Best Cost-Conscious (Activity 3)

 Think About It (Activity 6)
 Characteristics of an Entrepreneur (Activity 7)
 Let's Apply: Quality Assurance in Arya's Snack House (Activity 2)
 Let's Apply: Communicating your Feedback (Activity 4)
 Let's Apply: Practicing Optimization and Being a Positive Contributor (Activity 5)
 Let's Apply: Being judicious at work (Activity 6)
Skills Demonstration
The following activities are intended to help you develop the skill that this module is written
for:
 Let's Apply: Work-based Learning Activity - Interviewing a Business Owner (Activity 8)
 Let's Apply: Practicing Entrepreneurial Skills in the Workplace (Activity 9)
SESSION 1: Apply Entrepreneurial Workplace Best Practices
Performance Criteria:
1.1 Good practices relating to workplace operations are observed and selected
following workplace policy.
1.2 Quality procedures and practices are complied with according to workplace
requirements
1.3 Cost-conscious habits in resource utilization are applied based on industry
standards.
 Key Topics and Learning Points 
1. Quality standards are the expected level of quality for the products or services a
business sells.
2. Setting and meeting quality standards, and monitoring quality, helps a business gain
and keep customers.
3. Cost-conscious means being aware that everything has costs, and not being wasteful
with resources. It also means not spending money unnecessarily.
4. Employees can be cost-conscious by paying attention to details and not wasting time
or resources.
Activity 1: Introductory Activity & Learner’s Reflection
Objectives:
 Assess one’s knowledge, skills and experiences in relation to practicing

entrepreneurial skills in the workplace
 Recommended Time: 10 - 20 minutes
In this module you will learn the knowledge, skills and attitudes required in applying and
communicating entrepreneurial best practices in the workplace, as well as implementing
cost effective operations.
You will go through a series of case studies of being an employee in a highly

entrepreneurial workplace. Your ability to demonstrate being cost-conscious and being
efficient at work will be practiced or applied in each session.
You are also expected to conduct an actual interview with a business owner to learn how
to be judicious in utilizing workplace resources.
To determine the level of your understanding and appreciation of this course, will do two
learner’s reflections, one each at the start and end of the course, as well as a short, 10
question post-module assessment.
This module will have a total of 4 hours actual learning activities, this depends on your
pace and eagerness to learn, pursue and finish the module.
Pre-Module Learner’s Reflection:

Practicing Entrepreneurial Skills in the Workplace
(NC II Level)
Start-of-Module Skills Check
This is not a test, but is a way for you to see what you already know or do not know about the
topics. You will read a skill that is listed in the left column. Think about yourself and your
experience. Then read the statements across the top. Check the column that best represents
your situation. The results will help you and your teacher know which topics may require more
time, effort and guidance.
Ito ay hindi pagsusulit. Ito ay isang paraan upang malaman mo ang iyong kaalaman, kasanayan
o kakayahan tungkol sa paksang ito. Basahin mo ang mga kaalaman, kasanayan o kakayahan
na nakalista sa kaliwang hanay. Magbalik‐tanaw sa iyong sarili at mga karanasan. Basahin ang
lahat ng mga pangungusap at i‐tsek ang sagot na naaangkop sa iyong sitwasyon. Ang iyong
kasagutan ay magiging gabay mo at ng iyong guro sa pagpapalawak ng iyong kaalaman
tungkol sa paksang ito.
My experience 1 2 3 4
Knowledge, skills and abilities I don’t have I have little I have some I have a lot of
any experience experience experience
Kaalaman, kasanayan at kakayahan experience doing this doing this doing this.
doing this.
Mayroon Mayroon akong Marami akong
Wala akong akong karanasan sa karanasan sa
karanasan sa kaunting paggawa nito paggawa nito
paggawa nito karanasan sa
paggawa
nito
Identify ways to comply with

quality standards /
Matukoy ang mga pamamaraan sa
pagsunod sa mga pamantayan ng
kalidad
Apply cost-conscious principles in
making decisions /
Magamit ang mga prinsipyo ng
pagiging maalam sa gastusin sa
paggawa ng mga desisyon
Communicate about good quality
procedures and practices relating
workplace operations /
Masabi ang mga magagandang
pamamaraan at gawain kaugnay
sa mga operasyon sa lugar ng
trabaho
Understand ways to optimize
workplace resources /
Maintindihan ang mga
pamamaraan upang lubusang
magamit ang mga kagamitan sa
trabaho
doing this.
paggawa
nito
Describe ways to contribute to

efficiency in the workplace /
Mailarawan ang mga pamamaraan
upang makadagdag sa kahusayan
ng proseso at operasyon sa lugar
ng trabaho
Practice identifying appropriate use
of workplace resources /
Matukoy ang angkop na
pamamaraan ng paggamit sa mga
kagamit sa trabaho
Practice the ability to work within
the allotted time /
Subukan ang kakayahang
makapagtrabaho sa loob ng
itinakdang oras
Identify cost-effective practices /
Matukoy ang mga epektibong
pamamaraan upang mapababa
ang gastusin
Understand ways to provide
positive feedback to improve
efficiency /
Maipaliwanag ang mga
pamamaraan ng pagbibigay ng
positibong puna upang mas maging
mahusay ang proseso sa trabaho
Identify different entrepreneurial
characteristics /
Matukoy ang iba’t ibang katangian
ng isang negosyante
doing this.
paggawa
nito
Understand how entrepreneurial

characteristics can make you a
better employee in the workplace /
Maintindihan na ang pagkakaroon
ng negosyanteng katangian ay mas
makapagbubuti ng iyong trabaho
bilang isang empleyado
Assess the level of your personal
entrepreneurial characteristics /
Matukoy ang lebel ng pansariling
katangian bilang isang negosyante
Apply entrepreneurial workplace
best practices /
Maisagawa ang mga mahuhusay
na pamamaraan ng pagiging
negosyante sa lugar ng trabaho
Communicate entrepreneurial best
practices /
Masabi ang mga mahuhusay na
pamamaraan ng pagiging
Implement cost-effective
operations /
Maipatupad ang operasyon
epektibo sa pagpapababa ng
gastusin
Activity 2: Quality Standards in the Workplace
Objectives:
 Define Quality Standard

 Define Quality Assurance
 Identify ways to comply with Quality Standards
 Recommended Time: 30 – 60 minutes
Imagine that you are working as a Cashier at the Arya Snack House Company, a
successful micro-enterprise selling various snack items with branches in front of 2 high
schools in your city.
You are excited because the end your 6-month probation period is fast approaching, and
you are hopeful that you will become a regular employee in the company.
You received a letter from the owner herself, Arya, thanking you for your hard work and
being a positive contributor to the company.
As part of assessment to end your probationary period and transition to regular

employee, Arya asked you to answer some questions about quality standards and quality
assurance that relate to your experience and learning in the workplace. Read Key Facts
9.1: Quality Standards and Quality Assurance below, and complete the activities that
follow.
 Key Facts 9.1: Quality Standards and Quality Assurance
- Businesses often have quality standards, or an

expected level of quality for the products or
services.
- Quality assurance means meeting quality standards
in a product or service, especially by paying
attention to all details when making or delivering
the product or service.
- Setting and meeting quality standards, and
Source: https://www.pexels.com/photo/abstract-
monitoring quality, helps a business gain and keep bright-close-up-color-268460/
customers.
- All employees have a responsibility to meet the quality standards of the business.
Let’s Apply: Quality Assurance in Arya’s Snack House:
Arya believes that quality comes from good customer service, good tasting food, and not
wasting food or other resources. She asks you to rank the list below in order of 1) most helpful
practice for quality to 3) least helpful practice for quality. See the example, and then check your
answers with the Key to Correction at the end of the module.
Example:
Rank Customer Service Practices
3 Ignoring the customer until you are ready to take their order
Greeting the customer right away, even if you are busy, and telling them you will be
1
with them soon
2 Ignoring the customer but asking a co-worker to help them
Now you try:
Rank Kitchen Cleanliness Practices
Keeping the kitchen tidy by putting ingredients away when they not in use
Keeping the kitchen tidy by putting ingredients and cooking tools away when not in
use
Keeping the kitchen clean by wiping down the counters, washing dishes, and putting
ingredients and cooking tools away when not in use
Rank Food Preparation Practices
Cooking the food as fast as possible, even if burns and the customers complain
Cooking the food quickly but carefully and following instructions for the order
Cooking the food without paying attention, making a mistake, and having to start
over, taking a lot of time and wasting food.
Can you think of other ways employees at Arya’s Snack House Company could ensure
high quality food and customer service? How can Arya’s employees ensure they do not
waste resources like food? Write your answers below:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Activity 3: Cost-conscious Habits in Utilizing Resources
Objectives:
 Define cost-consciousness in the workplace

 Apply cost-conscious principles in making decisions
 Recommended Time: 30 - 60 minutes
 Read the proverb: “Ang taong masinop kahit barya ay binibigyan ng halaga”. (A person
who is frugal, values even the smallest penny).
What does this proverb mean to you?
 Are you a cost-conscious person? Why or Why not?
 Key Facts 9.2: What is Cost-consciousness?
 Cost-conscious means being aware that everything has

costs, and not being wasteful with resources. It also means
not spending money unnecessarily.
 Employees can be cost-conscious by paying attention to
details and not wasting time or resources.
Source: https://www.pexels.com/photo/10-
and-20-philippine-peso-bill-3943745/
 Business owners usually appreciate cost-conscious employees, as they save the

owner from spending extra money.
Let’s Apply: Being Cost-Conscious
Arya told you that the company is looking for a new supplier of 100 Burger Buns per day at a
lower cost. Arya provided you with these 2 options and she asked for your recommendation.
Remember! Your recommendation may help you get that Regular Job at the Arya Snack House.
You can check your answer with the Key to Correction at the end of the module.
Supplier A: Supplier B:
Burger Bun Cost is P5.5 each Burger Bun Cost is P4 each
Free Delivery Delivery Cost P100 per 100 buns
Good Quality Good Quality
Who will you recommend to Arya? And Why?
 Performance Criteria Checklist

The Performance Criteria Checklist is an opportunity for you to assess your learning
outcomes in the session and know how well you did in doing the activities in this
session. You will speak to your facilitator to:
1. Share your experiences in completing the session
2. Discuss your development and progress towards the intended skills
3. Plan how you will move forward to continue making progress in the module
Conduct a quick self-assessment and answer the table below.

Statements Please check YES if you have shown or
can do the statement; and NO if you
Did you… haven’t shown or cannot do it yet
YES NO
1. Identify Ways to Comply with Quality
Standards
2. Apply cost-conscious principles in making
decisions
3. Communicate about good quality
procedures and practices relating to
workplace operations
Guide to the Learner and Facilitator’s Discussion:

Topics to discuss during the Learning Check:
1. Parts of the module that were the easiest to answer/do.

2. Parts of the module that were the hardest to answer/do.
3. Parts of the module that need further clarification or explanation.
4. Additional support needed by the learner from the facilitator.
5. Review and check of the learner’s answers and outputs for the session.
6. Feedback on the learner’s performance in terms of the following: mastery of content,
skills development, and pace in answering the module.
7. Plans for how the learner will move forward with the module.
Session 1 – Writing Space

Use this space to complete any of the written assignments above or write any
thoughts or ideas that have come to mind on developing effective workplace
relationships.
Congratulations! You are ready to move to Session 2: Communicating Good Entrepreneurial

Practices in the Workplace.
SESSION 2: Communicating Good Entrepreneurial Practices in the Workplace
2.1 Observed good practices relating to workplace operations are communicated to
appropriate person
2.2 Observed quality procedures and practices are communicated to appropriate
person
1. Observing, discussing, and sharing ideas about how to improve the quality of the
products or services is everyone’s responsibility.
2. Ideas and feedback can be shared in writing, or verbally. If done in writing, a memo is
often a short and effective way to give feedback.
Activity 4: Communicating Good Entrepreneurial Practices
Objectives:
 Identify quality procedures and practices relating to workplace operations
Think back to your module on communications. What are some ways to share information
or feedback with others? What tips can you give other employees at Arya’s Snack House
Company?
Read: Offering feedback to your supervisor and coworkers

Arya asked all staff to discuss among yourselves and provide some comments about the good
things you have seen in her company, as well as your recommendations on the aspects that
need improvement. This will be shared with all staff, including Arya, in your next meeting. Arya
assured everyone that your feedback will be considered in her plan to grow her small business
to two more branches.
She would like to receive written feedback in the form of a memo. In one of your chats with
your fellow staff, you were able discuss and agree on some good items for feedback:
1) All staff and the owner have clear communication lines and protocols.
2) Arya has full trust and confidence in you and your fellow staff that you will bring out
your best work every time you put on those work uniforms.
3) There is no written operations manual that includes quality standards for staff to refer
to if they have questions and Arya is not available.
4) Customers like the food and customer service
5) The store facility, equipment and utensils, including uniforms are neat, organized and
well-maintained
6) Most, but not all, of the staff are careful to turn off any lights or electrical devices off
when not in use.
Why do you think it is important that employees have the opportunity to give feedback
to the owner of the business?
Let’s Apply: Communicating your Feedback
As requested by Arya, write your memo with feedback on 2-3 aspects that are working well,
and 1-2 that need improvement. Please use the space provided and fill in the blank areas.
To: Arya
From: _____________________
Date: _____________________
Subject: Feedback on the Snack Shop
Congratulations on a strong and successful business, Ms. Arya. The following aspects are
working well:
 ______________________________________________________________________
 ______________________________________________________________________
 ______________________________________________________________________
However, there are some aspects that could be improved:
 ______________________________________________________________________
 ______________________________________________________________________
Thank you for the opportunity to provide these comments. If you would like to discuss them
further, please let me know.


Statements Please check YES if you have shown
or can do the statement; NO if you
YES NO
1. Understand ways to optimize workplace
resources



relationships.
Congratulations! Now you are ready to move to Session 3: Implementing Cost Effective
Operations.
SESSION 3: Implementing Cost-Effective Operations
3.1 Preservation and optimization of workplace resources is implemented in
accordance with enterprise policy
3.2 Judicious use of workplace tools, equipment and materials are observed according
to manual and work requirements.
3.3 Constructive contributions to office operations are made according to enterprise
requirements
3.4 Ability to work within one’s allotted time and finances is sustained.
1. Optimization means to make the best possible use of resources.

2. Efficiency is a result of optimization. In general, something is efficient if resources are
not wasted and all processes run maximally with minimum wasted effort or expense.
Activity 5: Being Efficient in the Workplace
Objectives:
 To define and understand optimization of resources in the workplace

 To enumerate ways to optimize workplace resources
 To define and understand efficiency of operations and use of resources in workplace
 To describe ways to contribute to workplace efficiency
Congratulations! Arya the snack house owner informed you that you are now a regular
employee. In the next year, Arya will be opening another 2 branches of her snack house company
and she needs your support to achieve this. She is very proud that you have been a positive
contributor to the success of her company since you arrived 6 months ago.
This week, Arya requested that you work closely with her over the next few months to improve
the efficiency of the Snack House. She also shared that she was able to attend a training for
business owners wherein she learned about the Optimization and Work Efficiency.
Optimization means to make the best possible use of something. If you want to optimize the
storage capacity of the refrigerator, you stop using cellophane to pack batches of French fries,
and instead use a plastic container box with a measuring cup. This can save space for storage and
time in taking out the fries.
Efficiency is a result of optimization. In general, something is efficient if nothing is wasted and all
processes are optimized. For example, you can only cook 10 batches of fries using the cellophane
method as stated above. After changing your practice to using a big box and container cup, you
increase the number of cooked batches to 15 in the same amount of time: that is called Efficiency.
You are using the same amount of one resource (i.e., time) to produce more goods to sell.
Think or reflect:
If you were being asked by a business owner to help him or her, why do you think it is important
that you know about optimization and efficiency?
Aside from practicing optimization and efficiency, in what other ways can an employee be a
positive contributor to the workplace?
Let’s Apply: Practicing Optimization and Being a Positive Contributor
Arya, the snack house owner plans to replace the existing frying pan for the hamburgers. The
existing frying pan can only cook 8 burgers at once which is lower than the 12 burgers being
ordered by customers at once. One staff said that if you adjust the arrangement of the patties in
the frying pan, a total 10 burgers can be prepared at once which will not require additional cost.
However, Arya pointed out that there is still a space between the cashier counter and the frying
pan than can be used so that a new and bigger frying pan can fit and be used. Fourteen (14)
burgers, sold at PHP20 each, can be served at once but this would require an additional, one-
time cost of P5,000.
Question: If you were to advise Arya, what will you tell her? And why?
Activity 6: Being Careful with Resources
Objectives:
 To explain what being “judicious” at work means;

 To determine appropriate use of workplace resources and practice the ability to work
within the allotted time;
 To identify cost-effective practices;
 To identify ways to provide positive feedback to improve efficiency.
In the last activity we talked about efficiency. Another way to be efficient in the workplace
is to be judicious. That means using good judgement about how to use the equipment
and materials – including the time of employees – to operate the business.
During your all staff meeting yesterday, Arya informed everyone that for 2 weeks now, a
few of the staff have been claiming overtime payments. She said that she looked at the
time cards of all employees and that she knew that there were no reasons for activities
that would go beyond the 8 hour working schedule of the staff. There were no accidents,
emergencies or major problems in the past 2 weeks.
The unplanned overtime led to increased expenses in salary and utilities, which could lead
to the business having financial trouble in the near future.
Let’s Apply: Being judicious at work
Arya asked you to help her create simple statements that will be posted in the locker rooms,
kitchen, and cashier areas as reminders for all staff. This way the staff can practice being
judicious with the company equipment and materials, as well as being judicious with their
work hours.
 Write: an example that Arya shared is shown below:
Branch Operation Area Reminder

Staff Work Schedule Always obey your work schedule
Now write reminders that are appropriate for each of the remaining areas:
Branch Operation Area Reminder

Cashiering
Lights and Electricity
Cooking area
Cleaning and Storage
Think about it!

This section encourages you to express your opinions to family and friends about what you
have learned about being a judicious employee. Start a discussion with them face to face, via
text, chat, or whatever is available and comfortable for you.
In the space below, write some of the key points from your discussions, whether those key
points are affirmations, critical comments, or even questions. It’s always great to share your
ideas and hear more points of view .
Activity 7: Entrepreneurial Characteristics in the Workplace
Objectives:
 Identify different entrepreneurial characteristics

 Understand how entrepreneurial characteristics can make you a better
employee in the workplace
 Assess the level of your personal entrepreneurial characteristics
When you think of an entrepreneur, what characteristics come to your mind? Someone
who is easily defeated, or someone who keeps trying, even when facing challenges?
Come up with at least three characteristics of a successful entrepreneur, and write them
here:
Now compare what you wrote with Key Facts 9.4: Characteristics of an Entrepreneur. Is
there anything you might change or add o what you wrote, or to the list in Key Facts 9.4?
 Key Facts 9.4: Characteristics of an Entrepreneur
1. Hard Working: running a business requires a lot of

energy and drive. This involves the ability to work for
long hours when necessary.
2. Self-Confident: to succeed, entrepreneurs have to

believe in themselves and in their ability to achieve the
goals they have set for themselves.
Source: https://www.pexels.com/photo/person-
counting-money-with-smartphones-in-front-
3. Communicates clearly: an entrepreneur communicates on-desk-210990/
every day with a variety of different people, including
customers, suppliers, and employees. Clear communication – whether in writing, in
person, over the phone or over the internet – is critical to avoiding challenges in running
a business.
4. Profit-Oriented: interest in generating money is a clear indicator of an entrepreneur’s

suitability for being a business owner. Once profits are generated, the entrepreneur can
make decisions about how the profits can be used – to expand the enterprise or for
personal use.
5. Goal-Oriented: success in business depends upon being able to set realistic goals or
targets and to work with determination to achieve them.
6. Persistent: all businesses, even successful ones, face challenges. Being persistent in
solving a problem is one of the keys to being a successful entrepreneur.
7. Willingness to Learn: an entrepreneur knows he/she does not know everything, and
strives to keep learning and adapting to improve the business. All businesses inevitably
contain failures as well as successes. Recognizing and learning from failures is an
essential characteristic of an entrepreneur.
8. Demonstrates Initiative: research shows that successful entrepreneurs take the

initiative and put themselves in positions where they are personally responsible for
success or failure.
9. Willing to Listen: entrepreneurs listen to other people. They value hearing other
people’s ideas and advice. They evaluate others’ advice, and sometimes make
improvements to their businesses using that feedback.
10. Copes with Uncertainty: being an entrepreneur is much more uncertain than
employment. This uncertainty is about sales and turnover, but it often also exists in
other areas such as material delivery and prices, and bank support. An ability to cope
with this uncertainty without becoming too stressed is a necessary trait of being an
entrepreneur.
11. Builds on Strengths: successful business people base their work upon the strength(s)
they have, such as manual skills, communication skills, selling skills, organizational skills,
writing skills, knowledge of a particular product or service, knowledge of people in a
trade and ability to make and use a network of contacts.
12. Focuses on Customer Service: Customers are essential for a business to succeed, and
successful business owners put good customer service first. They continually build their
customer base.
13. Reliable and Has Integrity: the qualities of honesty, fair dealing and reliability in terms
of doing what one has promised to do are essential traits of an entrepreneur.
14. Pays Attention to Details: an entrepreneur keeps track of everything related to the
business. This includes managing time well, keeping records of inventory and customers,
and financial management and planning.
15. Risk-Taker: Entrepreneurs have the ability to take measured or calculated risks. Such
risks involve working out the likely costs and gains, the chance of success and the belief
in oneself to make the risk pay off.
After reading and reflecting on each of the characteristics, answer the following
question:
1. Do you think that any Employee in an organization should also possess these
characteristics of being entrepreneurial? Why or why not?
2. Assess the level of your personal entrepreneurial characteristics by putting the following
emoticons: as Good, as not so good/bad, and nothing to say.
Characteristics Emoticon
Hard Working
Self-Confident
Communicates Clearly
Profit-Oriented
Goal-Oriented
Persistent
Willingness to Learn
Demonstrates Initiative
Willing to Listen
Focuses on Customer Service
Copes with Uncertainty
Builds on Strengths
Reliable and Has Integrity
Pays Attention to Details
Risk-Taker
3. Which 2-3 characteristics do you think you demonstrate most strongly? Why?
4. Which 1-2 characteristics do you think you most need to improve on? Why?
Let’s Apply: Work-based Learning Activity – Interviewing a Business Owner
This is a self-learning activity where you will find one real business owner in your community
and arrange an interview via phone, chat, online call, or face-to-face. Choose a business that
interests you, and the interview mode that best suits your context and resources.
Explain that you want to know what makes a successful entrepreneur, and would be glad if
he/she can share their experience as an entrepreneur, as well as their advice on how to be a
successful entrepreneur, or a good employee in an entrepreneurial business. You are
specifically interested in the qualities and characteristics that are most important for a person
to succeed as an employee in a business, as well as ideas for being careful and efficient in
utilizing workplace resources. You would be glad if he/she can share advice on this topic.
Here are some tips before you go to the interview:

1. Schedule your interview at least 2 weeks in advance. Allow the interviewee to choose
their preferred schedule for the interview.
2. Introduce yourself with confidence.
3. Talk to the owner, like you are having a conversation, like you are interested.
4. Ask just a few questions. As you talk go from one question to the next.
5. Take notes of the main points, but do not try to write everything down at once.
6. Thank them for their time.
 Handout 9.1: Business Owner Interview
Name of the Owner

Name of the Business
Business Type/Industry
Years of Existence of the Business
Date/Time of Interview
Questions:
1. Please tell me a little bit about your business. What do you sell, why did you decide on
this particular product or service, how long have you been open, and how many
employees (if any) do you have?
2. Why do you think you have been successful? What personal qualities or characteristics
have contributed to your success? Are there any policies or practices you have used that
you think have made you more successful?
3. Do you think it is helpful for employees to have entrepreneurial characteristics (such as

hard working, willing to learn, etc.)? Why or why not?
4. How do you ensure that your employees are judicious (careful) with resources – tools,
equipment, and materials – and do not waste them?
5. What advice would you give to someone who wants to be a good employee?
6. Additional Questions/Follow-up Questions and the Interviewee’s Response
Question Response
Sharing is caring
Share the responses and information you got from the interview with one of your family
members or a close friend and ask them to give you their feedback.


Statements Please check YES if you have shown
or can do the statement; NO if you
YES NO
1. Describe ways to contribute to efficiency in
the workplace
2. Practice identifying appropriate use of
workplace resources
3. Practice the ability to work within allotted
time
4. Identify cost-effective practices
5. Understand ways to provide positive
feedback to improve efficiency
6. Identify different entrepreneurial
characteristics
7. Understand how entrepreneurial
characteristics can make you a better
employee in the workplace
8. Assess the level of your personal
entrepreneurial characteristics



relationships.
Congratulations! You can now move to the last session of this module.
SESSION 4: Review & Assessment
Activity 8: Practicing Entrepreneurial Skills & Learner’s Reflection
Objectives:
 Assess your readiness to being entrepreneurial in the workplace
Let’s Apply: Practicing Entrepreneurial Skills in the Workplace

If you are working or you have your own business, enumerate various ways on practicing
entrepreneurial skills in the workplace. If you are not currently employed or you have no
personal business, interview someone who is employed or owns a business.
Describe the current situation of the company or the organization identify ways to practice
entrepreneurship skills in the workplace.
Name of the Learner

Name of Respondent (If Interview)
Job Title
Business Type/Industry
Years of Existence of the Business
Questions:
1. Describe the current situation of the company or organization
2. Enumerate the areas that could use cost-efficiency and identify ways to be more cost-
effective/efficient
Area or Aspect of the Job How to be more cost-efficient?
3. Enumerate the areas that could use quality assurance and identify the steps to ensure
quality of products and processes
Area or Aspect of the Job for Quality Steps to ensure quality of products and
Assurance processes
4. Other suggestions to practice entrepreneurship in this workplace
You will be graded using the following rubrics:
Descriptors Exceeded Met Needs

Expectations Expectations Improvement
1. The current situation or context of
the company or organization is
clearly described
2. The identified areas where cost-
effectivity and efficiency is needed
are appropriate
3. The steps taken towards cost-
efficiency and effectiveness are
logical, aligned and appropriate
4. The identified areas where quality
assurance is needed are
appropriate
5. The steps taken towards ensuring
are logical, aligned and
appropriate
What Went Well? Even better if?
Overall feedback and comments:
Sharing is caring
Share the responses and information you got from the interview with one of your family
members or a close friend and ask them to give you their feedback.
Post-Module Learner’s Reflection: Practicing Entrepreneurial Skills in the

Workplace (NC II)
End-of-Module Skills Check
Now that you have reached the end of the module, let us see if you are able to develop the
necessary skills in Presenting Relevant Information. Conduct a self-assessment and complete
the table below.
Statements on my experience, knowledge, skills and abilities / Circle YES if you have shown or can do the
Mga pahayag tungkol sa aking kaalaman, kasanayan at statement, NO if not /
kakayahan
Bilugan ang OO kung naipakita o nagawa
I can… / Kaya ko nang… mo na ang mga pahayag, HINDI kung hindi
pa naipakita o nagawg
Identify ways to comply with quality standards / Yes No

Matukoy ang mga pamamaraan sa pagsunod sa mga Oo Hindi
pamantayan ng kalidad
Apply cost-conscious principles in making decisions / Yes No

Magamit ang mga prinsipyo ng pagiging maalam sa Oo Hindi
gastusin sa paggawa ng mga desisyon
Communicate about good quality procedures and practices Yes No
relating workplace operations / Oo Hindi
Masabi ang mga magagandang pamamaraan at gawain
kaugnay sa mga operasyon sa lugar ng trabaho
Understand ways to optimize workplace resources / Yes No
Maintindihan ang mga pamamaraan upang lubusang Oo Hindi
magamit ang mga kagamitan sa trabaho
Describe ways to contribute to efficiency in the workplace / Yes No
Mailarawan ang mga pamamaraan upang makadagdag sa Oo Hindi
kahusayan ng proseso at operasyon sa lugar ng trabaho
Practice identifying appropriate use of workplace resources Yes No
/ Oo Hindi
Matukoy ang angkop na pamamaraan ng paggamit sa mga
kagamit sa trabaho
Practice the ability to work within the allotted time / Yes No
Subukan ang kakayahang makapagtrabaho sa loob ng Oo Hindi
itinakdang oras
Identify cost-effective practices / Yes No

Matukoy ang mga epektibong pamamaraan upang Oo Hindi
mapababa ang gastusin
Understand ways to provide positive feedback to improve Yes No
efficiency / Oo Hindi
Maipaliwanag ang mga pamamaraan ng pagbibigay ng
positibong puna upang mas maging mahusay ang proseso sa
trabaho
Identify different entrepreneurial characteristics / Yes No
Matukoy ang iba’t ibang katangian ng isang negosyante Oo Hindi
Understand how entrepreneurial characteristics can make Yes No
you a better employee in the workplace / Oo Hindi
Maintindihan na ang pagkakaroon ng negosyanteng
katangian ay mas makapagbubuti ng iyong trabaho bilang
isang empleyado
Assess the level of your personal entrepreneurial Yes No
characteristics / Oo Hindi
Matukoy ang lebel ng pansariling katangian bilang isang
negosyante
Apply entrepreneurial workplace best practices / Yes No
Maisagawa ang mga mahuhusay na pamamaraan ng Oo Hindi
pagiging negosyante sa lugar ng trabaho
Communicate entrepreneurial best practices / Yes No
Masabi ang mga mahuhusay na pamamaraan ng pagiging Oo Hindi
Implement cost-effective operations / Yes No
Maipatupad ang operasyon epektibo sa pagpapababa ng Oo Hindi
gastusin
Look at your answers, were there boxes where you circled No? If there are, go back to the
activities in the module that will help you gain the skill identified in the statement. You can also
reach out to your facilitator/trainer to provide you with guidance on what activities you can do
in order to master the skill.
Activity 9: End of Module Assessment
Objectives:
 Check your knowledge and understanding of topics and learning points of the module
End-of-Module Assessment
Congratulations for finishing Module 9: Practicing Entrepreneurial Skills in the Workplace for
National Certificate Level II! At the end of every module you will take a short assessment to see
how much you have learned. It will help you and your trainer identify the knowledge and skills
you know and what still need reinforcing. The results will NOT affect your ability to continue in
the program.
Structure of the Assessment: It has a total of 10 questions. Some questions are multiple choice
and some questions are true or false. You should choose only ONE answer for each question.
Once you have finished answering the questions, note down any clarifications you want to ask
your trainer.
Module 9: Practicing Entrepreneurial Mindset in the Workplace

(NC II Level)
Circle an answer for each question.
English Tagalog
1. Which of the following best define a 1. Alin sa mga sumusunod ang
cost-conscious Entrepreneur/Employee? nagpapakita ng halimbawa ng isang
negosyanteng maalam sa mga
a. Someone who always prefer gastusin?
affordably-priced items even
without quality a. Pagbili ng mga abot-kaya na
b. Someone who always sees to it gamit kahit kulang sa kalidad
the results produced are worth b. Pagtiyak na ang ginastos at
the value of money he/she pinampuhunan ay akma sa
invested resulta o produktong nagawa
c. Someone who spends a large c. Paggastos ng limpak limpak
amount of money, without na salapi kahit na hindi
improving the quality of the napagbubuti ang kalidad ng
product or service. produkto o serbisyo
2. Which of the following is the definition 2. Alin sa mga sumusunod ang

of quality standards? nagpapakita ng kahulugan ng
pamantayan sa kalidad?
a. an expected level of quality for
the products or services a. inaasahang lebel ng kalidad
b. writing an operational manual ng produkto o serbisyo
c. getting the best possible use of b. pagsulat ng manwal ng
something operasyon
c. pagkamit ng pinakamainam
na gamit ng isang bagay
3. True or False. Writing a memo to your 3. Tama o Mali. Ang pagsulat ng memo
boss to tell them about your opinions on sa iyong bisor tungkol sa iyong
how to improve the business operations opinyon kung paano mapagbubuti
is not a good choice and should not be ang operasyon sa trabaho ay hindi
done by any employee. mainam na paraan kung kaya’t hindi
dapat ginagawa ng mga empleyado
a. True
b. False a. Tama
b. Mali
4. True or False. Optimization is getting the 4. Tama o Mali. Ang pag-ooptima ay

best possible use of something. pagtukoy ng pinakamainam na
paraan upang magamit ang isang
a. True kagamitan.
b. False
a. Tama
b. Mali
5. An employee who is cost-effective does 5. Ang isang empleyadong maalam sa

the following, except: gastusin ay ginagawa ang mga
sumusunod maliban sa:
a. Performs daily work
responsibilities within his/her 8 a. Naisasagawa ang mga
hour duty trabaho sa loob ng 8 oras
b. Utilize resources in the workplace b. Nagagamit ang mga
based on the budget set kagamitan sa trabaho base sa
c. Saves money by walking to work itinakdang badyet
but arrives 15 minutes late c. Nakatitipid sa pamamagitan
ng paglalakad papuntang
trabaho pero nahuhuli ng 15
minuto
6. One good practice in Documenting 6. Isang mainam na paraan upang

Policies and Procedures is: maisulat ang polisiya at proseso ay:
a. Posting printed materials to a. Magdikit ng mga materyales

remind staff to maintain upang paalalahanan ang
cleanliness empleyeado na panatilihin ang
b. Texting a new employee that kalinisan.
he/she is hired without b. Pagpapadala ng text sa
mentioning your name bagong empleyado na siya ay
c. Taking a video of the customers tanggap na sa trabaho nang
even without their permission hindi ka nagpapakilala.
c. Pagkuha ng video sa mga
mamimili nang walang
pahintulot mula sa kanila.
7. True or False. One good example of 7. Tama o Mali. Isang magandang

judiciously utilizing the workplace halimbawa ng paggawa ng mainam
resources is not following the na desisyon sa paggamit ng mga
maintenance schedules of the kagamitan sa trabaho ay ag hindi
equipment. pagsunod sa nakatakdang araw ng
pagmemementina ng makina at
a. True kagamitan.
b. False
a. Tama
b. Mali
8. You are in charge of buying 8. Ikaw ay naatasang bumili ng mga

ingredients/materials for a Hamburger sangkap para sa isang kompanya ng
Company. Three different suppliers Hamburger. May tatlong
would like to work with you; you must mapagbibilhan ng sangkap na
choose between these three suppliers of gustong makipagtrabaho sa iyo. Alin
bread for your need of 1,000 rolls sa tatlong tindahan ang iyong
weekly, which will you choose? pupuntahan kung kailangan mo ng
1,000 tinapay?
a. Supplier A – PhP 2.5 each bread,
free delivery, 20 minutes away a. Tindahan A -PHP 2.50 isang
from store tinapay, libre ang pag-deliver,
b. Supplier B – PhP 2 each bread, 20 minuto ang layo
P.45 delivery per bread, 25 b. Tindahan B – PHP 2 isang
minutes away from store tinapay PHP 0.45 kada tinapay
c. Supplier C – PhP 2.25 each bread, para sa delivery, 25 minuto
P.15 delivery per bread, 30 ang layo
minutes away from store c. Tindahan C – PHP 2.25 isang
tainapay, P0.15 kada tinapay

para sa delivery, 30 minuto
ang layo
9. True or False. Entrepreneurial 9. Tama o Mali. Ang pagkakaroon ng

characteristics like being hard working, mga katangian ng isang negosyante
willing to learn, reliable, and good tulad ng pagiging matiyaga ,
communicator are also characteristics of kagustuhang matuto, maasahan at
a good employee. mahusay na tagapagsalita ay mga
katangian din ng isang mahusay na
a. True empleyado.
b. False
a. Tama
b. Mali
10. True or False. Being entrepreneurial is a. Tama o Mali Ang pagiging

not only limited to the business owners negosyante ay hindi lamang para
but can also include employees sa mga may-ari ng korporasyon
kung hindi pati na rin para sa mga
a. True empleyado.
b. False
a. Tama
b. Mali
 Key to Correction
Activity 2: Quality Standards
Rank Kitchen Cleanliness Practices
3 Keeping the kitchen tidy by putting ingredients away when they not in use
Keeping the kitchen tidy by putting ingredients and cooking tools away when not in
2
use
Keeping the kitchen clean by wiping down the counters, washing dishes, and putting
1
ingredients and cooking tools away when not in use
Rank Food Preparation Practices
2 Cooking the food as fast as possible, even if burns and the customers complain
1 Cooking the food quickly but carefully and following instructions for the order
Cooking the food without paying attention, making a mistake, and having to start
3
over, taking a lot of time and wasting food.
Activity 3: Being Cost-Conscious
Who will you recommend to Arya? And Why?

Cost for 100 buns:
Supplier A: Supplier B: Supplier A:
Buns: P5.5x100 =P550 Buns: P4x100 =P400 Burger Bun Cost is P5.5 each
Delivery: 0 Delivery: P100 Free Delivery
Total: P 550 Total: P 500 Good Quality
Since the quality for both suppliers is good, Supplier B:

the decision comes down to cost. Supplier Burger Bun Cost is P4 each
B has a lower price per 100 buns, so Arya Delivery Cost P100 per 100 buns
should select Supplier B. Good Quality
Activity 9: Practicing Entrepreneurial Skills in the Workplace

Use the rubric below to assess the output of the learner.
Name of Learner
Name of Trainer
Put a check on the column that best describes the output of the learner, based on the
descriptors on the left.
Descriptors Exceeded Met Needs
Expectations Expectations Improvement
1. The current situation or context
of the company or organization is
clearly described
2. The identified areas where cost-
effectivity and efficiency is
needed are appropriate
3. The steps taken towards cost-
efficiency and effectiveness are
logical, aligned and appropriate
4. The identified areas where
quality assurance is needed are
appropriate
5. The steps taken towards ensuring
are logical, aligned and
appropriate
What Went Well? Even better if?
Overall feedback and comments:
Activity 10: End-of-Module Assessment

1. B - Someone who always sees to it the results produced are worth the value of money
he/she invested
2. A - An expected level of quality of the products or services
3. B - False
4. A - True
5. C - Saves money by walking to work but arrives 15 minutes late
6. A - Posting printed materials to remind staff to maintain cleanliness
7. B - False
8. C - Supplier C -PHP 2.25 each bread, P 0.15 delivery per break, 30minutes away from the
store
9. A - True
10. A - True
Congratulations! You have completed the module on Adopting an Entrepreneurial Mindset in

the Workplace for National Certificate Level II!

Module 9 - NC II - Practicing Entrepreneurial Skills in The Workplace

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Module 9 - NC II - Practicing Entrepreneurial Skills in The Workplace

Uploaded by

Copyright:

Available Formats

Module 9: Practicing Entrepreneurial Skills in the Workplace (NC II) Learner’s Handbook

© 2020 Education Development Center, Inc.

Boston | Chicago | New York | Washington, D.C.

Module 9: Practicing Entrepreneurial Skills in the Workplace

“A person who is frugal, values even the smallest penny”

(“Ang taong masinop kahit barya ay binibigyan ng halaga”)

Unit Code: 400311218

Summary of Learning Outcomes

Upon completion of the module, you will be able to:

 L.O. 1 - Apply entrepreneurial workplace best practices

 Activity  Recommended Time

 Let's Apply: Being Best Cost-Conscious (Activity 3)

SESSION 1: Apply Entrepreneurial Workplace Best Practices

 Key Topics and Learning Points 

Activity 1: Introductory Activity & Learner’s Reflection

 Assess one’s knowledge, skills and experiences in relation to practicing

 Recommended Time: 10 - 20 minutes

You will go through a series of case studies of being an employee in a highly

Pre-Module Learner’s Reflection:

Identify ways to comply with

Describe ways to contribute to

Understand how entrepreneurial

Activity 2: Quality Standards in the Workplace

 Define Quality Standard

 Recommended Time: 30 – 60 minutes

As part of assessment to end your probationary period and transition to regular

 Key Facts 9.1: Quality Standards and Quality Assurance

- Businesses often have quality standards, or an

Let’s Apply: Quality Assurance in Arya’s Snack House:

Rank Customer Service Practices

2 Ignoring the customer but asking a co-worker to help them

Now you try:

Rank Kitchen Cleanliness Practices

Rank Food Preparation Practices

Activity 3: Cost-conscious Habits in Utilizing Resources

 Define cost-consciousness in the workplace

 Recommended Time: 30 - 60 minutes

What does this proverb mean to you?

 Are you a cost-conscious person? Why or Why not?

 Key Facts 9.2: What is Cost-consciousness?

 Cost-conscious means being aware that everything has

 Business owners usually appreciate cost-conscious employees, as they save the

Let’s Apply: Being Cost-Conscious

Who will you recommend to Arya? And Why?

 Performance Criteria Checklist

Conduct a quick self-assessment and answer the table below.

Guide to the Learner and Facilitator’s Discussion:

1. Parts of the module that were the easiest to answer/do.

Session 1 – Writing Space

Congratulations! You are ready to move to Session 2: Communicating Good Entrepreneurial

SESSION 2: Communicating Good Entrepreneurial Practices in the Workplace

 Key Topics and Learning Points 

Activity 4: Communicating Good Entrepreneurial Practices

 Identify quality procedures and practices relating to workplace operations

 Recommended Time: 30 – 60 minutes

Read: Offering feedback to your supervisor and coworkers

Let’s Apply: Communicating your Feedback

However, there are some aspects that could be improved:

 Performance Criteria Checklist

Conduct a quick self-assessment and answer the table below.

Guide to the Learner and Facilitator’s Discussion:

1. Parts of the module that were the easiest to answer/do.

Session 2 – Writing Space