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DEFINING THE FOCAL MARKET

Professor Ethan Mollick


@emollick

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Thinking through focal markets

• Approach from Gans and Stern


– Understanding the market s-curve
– Identifying beachhead customers
• Knowing when to enter the market

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Market segments

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The Market S-Curve Results from Differences Across
Potential Adopters
Adopter Group Characteristics Value Creation Drivers
Innovators Adoption for adoption’s sake; Cool Technology; Ability to
willing to work with bugs “Experiment”

Early Adopters Application enthusiasts; Seeking a The Ability to Gain an


Revolution; Demanding but Advantage from the New
Collaborative Product; Having the Product
Before Others
Early Majority “Main Street”; Seeking Evolution Demonstrated ROI; “Plug-and-
from an Existing Solution; play”; low transition costs;
Persuaded by Similar references; requires standardized support
Late Majority Well-served by existing solutions; Willing to Adopt the “Minimum”
Seeks commodity technology Required; Only Adopts Because
Others Have
Laggards Willing to pay a cost not to adopt Zero?
resistant to technology adoption

Source: Gans and Stern


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It also tells you about strategic challenges

Early Adopters Early Majority


Want to change the game Wants proven solutions
Chasm
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Chose your customers: S-Curves

• What are the beachheads?


• Where are the lead customers on the adoption curve?

Late Early Early Late


Majority Majority Majority Majority
Early Early
Adopters Adopters
Laggards Innovators Innovators Laggards

Time Time

Source: Gans and Stern


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Chose your customers: entrepreneurial sales strategy
Referencing: Learning: Coherence: Does
Does this Does this this beached “fit”
beachhead beachhead with your
facilitate follow- generate entrepreneurial
Potential on segments? opportunities for strategy?
Beachheads further learning?

Source: Gans and Stern


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S-Curve also suggests strategy

New product
Improved product Re-segment
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Deciding which segment to go after

• Where on the S-curve?


• Are they referenceable, valuable for learning, and coherent?
• Do they match development of the overall market?

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