Professional Documents
Culture Documents
Investor Presentation
1st March, 2021
0
Habib Bank Limited
More than just a Bank Shareholding Pattern
18.5%*
26.7%
100%*
19.8%*
51.0%
12.4%
20%*
16.15%*
2.1% 2.9%
5.0%
50.51%*
100%* AKFED CDC Related Entities
IFC Others - Foreign Others - Local
18%*
* HBL holding 1
Leading position across all segments
#1 ASSETS #1 ADVANCES #1 DEPOSITS #1 CUSTOMERS SERVED
Rs 3.8 Rs 1.2 Rs 2.8 31M+
Trillion Trillion Trillion Incl. 8.7M
Market Market share beneficiaries under
share of of 14.0% Ehsaas emergency
12.5% cash program
#1 KONNECT QR POS
#1 BANK #1 #1
ATMs AGENTS Codes TERMINALS
BRANCHES
2,157 48,038 35,320 30,459
1,697
ANNUAL
SPEND
Rs 118B
Best Local Bank in the Region for BRI (South Asia) Best Project Finance House
Best Bank for BRI-related financing in the Region (South Asia) – Pakistan
Best Bank for Infrastructure/Project Finance in the Region (South Asia)
3
Leveraging digital channels
In 2020, we served over 30m customers Mobile & Internet Banking volumes HBL Konnect – 48k agents
more than double - 1.8M users 1.6m App Users
Branch Konnect FMFB EKP EKP - Emergency cash
Trans. Vol (Rs B)
58% Trans. Vol (Rs B) 30.9
35 Trans. Count (M) 350
31.1
50 Trans. Count (M) 43.6 600
45 30 300
30
40
500
23.8
25
8.7 35
25 250
19.6 400
20 3.6 30 20 200
273 124
5 11.6 11.4
10
5
100 5 50
0 0
0 0 0
Cards base 5.7m to 6.1m Channel migration efforts – OTC 2,157 ATMs countrywide
(Credit cards 170k to 196k) transaction mix reduced from 45% to 36% Volumes up 3% YoY, despite pandemic
POS terminals 25k to 30k OTC ATM IB/MB/Konnect
related lockdowns
Trans. Vol (Rs B) Trans. Count (M)
2019 2020 Rs Bn
-5% 16%
13% 28% 1,185 1,190
170 1,180
39% 160
1,170
37% 1,148
1,160
150 1,150
125 118
103 117
1,140
140
1,130
45% 142
36% 130
137
1,120
1,110
120 1,100
4
Break-out performance across key metrics
Consumer Lending, 27% growth, Cash Management, throughput Employee Banking’s dominance
crossed Rs 75b, now 2nd in Autos tops 5 trillion continues, now with 1.2m accounts
PL Autos Cards Islamic Others Salary Processed (Rs Bn)
Rs Bn Collection Volumes Payment Volumes
350
27% Rs Bn 17%
43% 300
90 78.4 6,0 00
5,076
80
61.5 3.3 5,0 00
250
70
11.7
60 1.6 4,0 00 3,549 1,688 200
9.5 26.3
50
3,0 00 699 150
297
40 17.1 253
100
30 2,0 00
2,850 3,389
20
32.5 36.6 1,0 00 50
10
0 0 0
Dec 19 Dec 20 FY 19 FY 20 FY 19 FY 20
Trade Volumes – Market share Home Remittances – New partnerships HBL Treasury fixed income volumes
increased from 9.5% to 10.9% and channels starting to contribute up 80%, share increased to 30%
12,000 35.0%
Intl Dom Dom. Mkt share 2,5 00 Secondary Market Vol (Rs b) 30.0%
10% USD Bn Vol ($Mn) 10,000
Mkt Share 30.0%
0
Market Share
2,0 00
8.09%
9.7 25.0%
12.5% 8.8 10
10
10
10
10
10
10
1
90 0
8,000
19.4%
1.5
9
9
9
12.0% 9
9
9
9
1.2
9
9
8 1,5 00 20.0%
8
8
8
11.5%
10.9%
8
8
8
8
8
8
7
7
7
7
7
7
7.53% 6,000
7
11.0% 7
7
10.5%
7
6
6
6
6
6
6
6
6
6
6
5
5
5
1,0 00 2,101 0
10,175 15.0%
5
5
5
10.0% 9.5% 5
5
5
5
4
4
4
4
4
4
4
4
4
4,000
10.0%
4
3
9.5%
9.0%
3
3
3
3
3
3
3
3
3
2
2
2 500 1,666 0 5,666
7.6 8.1
2
2
2
2
2
2 2,000
2
1
1 5.0%
1
1
8.5% 1
1
1
1
1
1
0
0
0
0
8.0% 0
0 0
- 0.0%
FY 19 FY 20
FY 19 FY 20 FY 19 FY 20
5
HBL continues to pioneer thought leadership and innovation
Supporting Pakistan’s digital efforts Core partner to GoP on housing
HBL Ventures to invest in FinTechs and Thought leader for Naya Pakistan HDA on
incubate upcoming start-ups design of low-cost housing scheme
Recently hosted a webinar on Agri-Food
and Tech with Singapore Business
Roshan Digital – Attracting flows
Federation to promote Pakistan Awarded for ‘Highest Amount of
Investment in Naya Pakistan Certificates’
Partnering with Naymat Collateral
Management Company for development Inflows crossed USD 500 million, HBL’s
of Electronic Warehouse Receipts share 18%
Fuel sustainable industries Reduce carbon footprint and mitigate risks Enable customers and employees
Set targets for financing to Shift towards renewable energy Advise customers on
sustainable industries sustainable operations
Reduce and recycle waste
No New Coal policy in place Train employees on GBG and
Integrate ESG criteria in vendor selection how to reduce personal footprint
Phasing out ESG negative
industries over the medium FMFB’s Gilgit RHQ building to conform to
term LEED and EDGE standards
7
HBL People
Pandemic – Catalyst for Change Diversity Agenda – Utmost Priority Cultural Transformation
• Leaders in implementing flexible work • Targeted entry-level hiring programs for • Refreshed HBL Values and associated
arrangements including work from home women – in IT, Operations behaviors cascaded throughout
and split teams • Diversity champions continue to lead organization
• Medical assistance to employees and the diversity agenda and initiatives. • Continued emphasis on ethical conduct
their families – industry benchmark. • Training initiated on eliminating and practices through the Ethics and
• Continued to drive training by virtualizing unconscious gender bias Conduct function
the entire learning portfolio. • Hired a batch of 22 differently abled • Gamified and virtual modes of
• Enhanced communication / engagement persons as cash tellers interacting and recruiting
• Sign language interpreter engaged for • Continuing employee digital journey
facilitating training to employees through employee app and chatbot
12%
7% 8%
3% 3%
Award 2020
Category: Progressive in Recruitment &
Development
Forum: Global Diversity Inclusion &
Benefits – HR Metrics
8
Business Development
9
Digital Channels – nearly 3.5 million users
Konnect HBL Mobile – for more than just banking E-Commerce
• 5.4Mn account base, 25% women. • 16% share of commercial bank users, 32% • One stop solution for all e-Commerce
• 3.6Mn monthly txns, PKR 48Bn turnover. share of mobile banking payments business needs.
• Agent network of 48k. • 5 Mn financial txns/month, value Rs 60Bn • Over 320K txns/month, valuing Rs 1.6Bn
• 9% branchless banking txns market • 650+ Billers on-boarded: increase payment • Market leader with over 30% share of e-
share. options through further company sign-ups Commerce transaction value
• Eco-system partnerships for Food, • Monthly Active Users >1Mn (62% of • Highest number of payment methods
Fashion, Travel, Health, Entertainment registered base); Daily Active Users > 280K offered, Debit/Credit Cards, Account,
and Education Wallets.
HBL PAY – Self service digital portal for all transaction banking needs HBL Mobile – for all your
Lifestyle needs
Request
Additional
Payment
Services
E-commerce POS Payments
Konnect Payments
Mobile
Apps
QR Payments
Payroll
Standard & management
Tax and
Customized custom duty
Utility bill
MIS payment
Reporting 10
Revolutionize the digital journey
Financial services even in remote areas Transform agriculture and farmer’s lives Digitize branches for world-class experience
Digitized account opening, loan Universal bankers to help
Targeted mobile marketing with digital services
application and approval
Waiting Time
service Kiosk
Payment
Done
Instant Debit card issued Buy insurance
Send Money
monitoring
Appy for credit card Confirm
buyer
Customers can apply for loans on phones Advanced analytics to help reduce churn
Customer Convenient
applies from verification
Apply for
home process
credit card
Loans
Transactions Upload
Feed raw customer data into AA Identify customers at risk of leaving using AA pattern
Fast Edit
engine recognition
approval and
Your application was successful! delivery Verify details with your biometric signature
As a resulted of concerted efforts, the % of ADC transactions increased from 55% in 2019 to 64% in 2020
Branches Trained Way Forward for 2021:
• Scripts outlining different scenarios Target of 70% ADC : 30% OTC Transaction Mix
circulated
Enhance Migration
• Mandatory E- learning modules on ADCs
• Increasing number of migratable processes /
• Workshops conducted for feedback & transactions.
clarity on ADCs.
• Addition of IVR as an ADC
Customer Awareness • Expand suite of digital capabilities on ADCs by
• HBL Mobile, Konnect and ATM awareness increasing features as well as bill aggregators
spread through social media.
Focused Strategies:
• Marketing collateral placed in branches. • Data analysis for 245 high traffic branches to
• Banners, posters, fascia and ‘Available understand customer demographics and
Here’ signs installed at Konnect agents. develop targets.
• Incentivize customers to use ADCs through
Other Steps Taken
pricing differential
• Incentive Campaign to drive staff • Refresher training sessions on ADCs for staff
behaviour.
• Improve customer awareness; promote
• Phone banking engaged to drive HBL features available on digital channels through
Mobile registrations and transactions. focused campaigns
• Wi-Fi devices installed in 250 branches for
demonstrating HBL Mobile usage to walk-
in customers.
12
Consumer Banking
Cards Housing Finance – Developing a new asset class
• Most sought-after card in Pakistan • First bank to become advisor to Naya Pakistan Housing Authority
• Consistently ranked as Pakistan’s • Launched the first 20-year fixed rate mortgage in Pakistan
No.1 VISA credit card (by spend) • Underwritten PKR 34.5 Bn for mega projects
• Contactless – Bringing convenience • Full product range to purchase/ renovate/ construct houses and refinance loans
• 28k+ credit cards issued via HBL • Housing and construction exposure at PKR 30b+ in Dec’20, achieving SBP targets.
Mobile since launch • Signed a Credit Guarantee Agreement with Pakistan Mortgage Refinance
• Portfolio: Rs 12.0bn, with total cards Company (PMRC) for promoting low-cost housing.
base of 216k
• Total debit cards base of 5.9m –
industry highest
Merchant Acquiring Personal Loans – retaining Car Loans – gaining market share
leadership
• Largest POS network and highest • Improved position from 4th to 2nd
spend volume • Total portfolio: Rs37.0bn
• Value added propositions/alliances
• Contactless functionality • To date, ~37k loans disbursed with leading manufacturers
deployment initiated. Plans to through HBL Mobile
• Portfolio: Rs 26.4bn
convert 37% of network in 2021
13
Agriculture
HBL continues its leadership in farmer financing amongst private commercial banks, serving more than 46,000 farmers
through a dedicated field force spread over 650+ Rural branches.
HBL - Punjab Land Record Kisaan Ke Awaz goes Digitizing Agriculture Finance
Authority (PLRA) Partnership virtual
• Improved App with refreshed features and ease of use
Leading the Market HBL’s unique program of • The only Bank in the industry using this technology;
o 145+ PLRA’s live locations in farmer feedback and now built repository of more than 12,000 images.
Punjab advisory now being • Centralized storage of data coordinates along with
o 4,500+ Fard extractions conducted virtually time and date stamp
o 1,500+ Documents verified
o 350+ Charges created • 500+ devices provided with 3G/4G connectivity
• Leveraging HBL Konnect for loan repayments and cash
withdrawals
Development Finance Pilot Interventions - To reach out to economically significant yet marginalized and underserved
sectors of the economy, leading to a more financially inclusive population
• Two pilot interventions designed and implemented • Connects farmers with bulk processor who purchases their
• Engages complete value chain. crop harvest
• Encompasses in-kind loans to farmers, high quality inputs, • Disintermediates the exploitative “arthi” middleman system,
modern mechanization and expert agronomic advisory to both at the input and selling stages
help farmers become better producers • Engaged mechanization service providers on a rental model
• Employed 20 Agronomists & field officers • Benefits: high quality crops, increase in yield, increased
profitability for farmers.
Land preparation Seed treatment Leaf development Pest control Tasseling Grain filling/ maturity Harvest
and sowing 14
Wholesale Banking
Corporate Banking Leading Investment Bank
• Largest Corporate banking book in the country – • Largest investment banking franchise that has undertaken 230+
portfolio of nearly Rs 700b. transactions worth more than USD 41b.
• Extensive and rapid support provided during the • Reinforced position within capital markets, through notable Corporate
pandemic. Finance Advisory, Rights Issues, Equity Underwritings and IPOs.
• Continue to lead in M&As and acquisition financing.
o Rs 12b disbursed under the SBP’s TERF scheme.
• Forefront of driving construction sector lending (national priority)
o Rs 23b loans restructured, 11% of industry through the roll-out of developer finance initiatives.
o Rs 90b principal deferred, 14% of industry • Enhanced engagement with International Financial Institutions (IFIs) /
o Rs 31b salary / wages loans approved, 13% of Development Finance Institutions on renewable projects.
industry
Treasury
• #1 Ranked Primary Dealer in Government Securities PKR 10 Bn
with 30% market share of secondary market activity.
• HBL Infinity – the first online FX platform by a Pakistani Shell Pakistan Limited Searle Pakistan Limited
Exclusive Financial Advisor for Exclusive Structuring Agent &
bank and the only one in the world offering live Corporate Finance Advisory and Mandated Lead Advisor and
streaming PKR pricing – 200+ clients Rights Issue Arranger for the acquisition of OBS
Pakistan
• Provided economic advisory to clients through PKR 42.5 Bn Ongoing PKR 140 Bn
seminars with leading economists / industry leaders
Research & Conferences Going digital with HBL K - Electric Panda Bond Issue
Thought Leadership Lead Advisor & Arranger for local
Infinity® currency financing required for a Joint Lead Manager for the
900MW RLNG plant to be setup at inaugural Panda Bond Issue by
Port Qasim, Karachi Government of Pakistan
15
Transaction and Employee Banking
Cash Management - Collections Key Initiatives
4,00 0
3,50 0
Rs b • API based connectivity between HBL Pay Business
3,00 0
2,50 0
Banking and multiple client ERPs developed for
2,00 0
automated processing and real time reporting to clients.
3,389
1,50 0
2,610 2,850 • Connectivity with SBP developed National Micro Payment
2,189
1,00 0
1,753 Gateway (RAAST) established – phase 1 for dividend
500
-
payments already implemented.
2016 2017 2018 2019 2020
1,60 0
1,40 0
Rs b • Implementation of new global-standard single sign-on
1,20 0 digital platform in completion phase.
•
1,00 0
150
513
253
297
800
600
Management 34% Banking 43%
100 198 400
135
50
91 200
- 0
Value Proposition
China Coverage Beijing Branch Urumqi Branch
A dedicated team of mostly Beijing Branch opening in Mar Urumqi Branch opened in 2017.
Chinese bankers, managing end- 2021 – serve as origination engine Focus on capturing end-to-end
to-end China business related for Trade, Corporate & Investment trade business within network
relationships. banking business customers and utilize RMB license
In place for Pakistan and UAE, Market network capability along for FX conversion.
serving 400+ corporates and with lending capacity to enter into Leverage Beijing branch to drive
2700+ individuals. relationships with entities working corporate business in Urumqi by
Expansion to Sri Lanka and under BRI, Greater Bay Area, & cross-referrals of clients
Bangladesh planned during 2021 CPEC
19
HBL’S Fortress Balance Sheet
Net Advances Deposits
Rs b
Dom Intl 1,224 Dom Intl 2,830
Rs b 1,167 2,438 258
1,080 200
144 191 1,999 2,137 266
852 1,886 224
748 216
136 296
157
2,572
937 976 1,023 2,172
1,783 1,913
592 716 1,590
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
Rs b Rs b
15.5% 16.0% 16.2% 18.
3,849 250
15.4%
16.
13.5%
3,026 3,227 401 200
12.0% 12.0% 12.0% 12.5% 14.
2,115 2,392 50
4.0
2.0
- 0.0
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
20
A Well Diversified Loan Portfolio
Loan portfolio by line of business Loan portfolio by industry segments
Power & energy Individual
7% 8% Agriculture
International Financial Chemical 3%
8% 4% Food, tobacco
16.4%
Others and beverages
5%
3.4%
FMFB Construction
Corporate Textile
3.4% 3%
10%
Net loans: 44.6%
Net loans: Cement
2%
Rs 1.2 Trillion Rs 1.2 Tr. Telecommunication
Islamic Wholesale & 2%
12.6% retail
5%
Others
20%
Consumer Retail Government /
6.1% 4.9% Public sector
Agriculture Commercial 23%
2.7% 5.9%
% coverage ratio
70 85%
PKR Bln
60 80%
Bahrain
21.0% Net loans: 50 75%
76
$1.3B 40
75 69 81 82 76 82 82 70%
70 72
30 65%
20 60%
10 55%
Oman United Kingdom
5.7% - 50%
33.3%
Dec 16 Dec 17 Dec 18 Dec 19 Dec 20
Singapore
5.9% 21
Lending to critical sectors of the economy
Strong Consumer Lending growth;
Leadership in Rural Lending
Portfolio quality remains strong
40
Rs b
80
Advances NCL / ANR 2.5 %
Rs b 35
70
2.0 %
30
60
1.5 % 25
50
20
40
0.7% 1.0 %
35 32 33 33
30
0.2% 0.2% 15 32
0.2% 0.5 %
20
41 75 10
0.0 %
10
46 53 60 5
-
-0.1% -0.5% -
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
Rs b 700 70,000
80 Loans (Rs M) Deposits (Rs M)
Borrowers ('000) 573
600 60,000
70
487
60 500
424 50,000
50
400 40,000
61,726
40
305
72 66
300
221 30,000
41,628
63
38,404
30
56
31,129
30,936
52
14,395
23,554
200 20,000
20,887
8,183
20
12,237
100 10,000
10
- - 0
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
22
Key Indicators
Continuing deposit growth and Infection Ratio at historic lows Domestic NIMs, reached 5-year high of
low credit demand reducing ADR 5.7%, now trending down (Q4’20 : 5.0%)
55.0%
50.6% Yield on EA CoF NIM
47.9% 11.6%
10.9%
50.0%
46.1% 8.2%
43.3% 43.2% 9.2% 8.0%
49.0% 7.0% 7.7% 7.2%
45.0%
6.6% 6.3% 6.4% 5.7%
44.9% 4.4%
40.0%
4.0% 4.4%
40.1% 39.8% 5.2%
35.0%
Group Dom 5.2%
36.6% 3.6%
30.0%
3.3% 3.2%
Dec'16 Dec'17 Dec'18 Dec'19 Dec'20 Dec'16 Dec'17 Dec'18 Dec'19 Dec'20 FY 16 FY 17 FY 18 FY 19 FY 20
Workstreams underway to continue Strong profits have improved ROA Leading to higher ROE
improving Cost to Income ratio
76.2%
1.4% 18.1%
73.5%
14.4%
0.9%
58.5% 8.1%
0.5% 7.1%
52.9% 0.4% 5.2%
48.3%
0.3%
FY 16 FY 17 FY 18 FY 19 FY 20 FY 16 FY 17 FY 18 FY 19 FY 20 FY 16 FY 17 FY 18 FY 19 FY 20
23
Earnings & Dividends
Book value Share price
300
Equity BV per Share 180.9 200 .0 240 HBL PSX 55
Rs b
250
153.2 180 .0 220 50
180
40.0
50 60 15
20.0
40 10
Sep-16
Sep-17
Sep-18
Sep-19
Sep-20
Nov-16
Nov-17
Nov-18
Nov-20
Nov-19
May-16
May-20
May-17
May-18
May-19
Jul-16
Jul-17
Jul-18
Jul-19
Jul-20
Mar-16
Mar-17
Mar-18
Mar-19
Mar-20
Jan-16
Jan-17
Jan-18
Jan-19
Jan-20
Jan-21
- -
160 %
25.0 EPS PE 45. 0x
40. 0x 140 %
20.0
35. 0x 120 %
30. 0x
15.0
40.3x 100 %
20.7x 25. 0x
80%
23.2 21.1 20. 0x 140%
10.0
12.5x 15. 0x
60%
- - 0%
2016 2017 2018 2019 2020 2016 2017 2018 2019 2020
24