5 Tips to Reduce Time Waste in Your Business

5
TIPS TO
REDUCE TIME
WASTE IN YOUR
BUSINESS
Get in touch with us! | ITGlue.com | +44 203 769 4300

REDUCE TIME
WASTE
Waste comes in many forms, and is
epidemic in business today. Reducing waste
helps MSPs to both increase margins and
grow their businesses at the same time.
So how do you effectively reduce waste
in your organisation? How do you create a
sustainable infrastructure that allows you to
get ahead of the game and stay there?
This e-book is designed to help you get

started on the path to reducing waste.
Focus on these 5 things as a starting point
and you’ll be well on your way to reducing
costs and minimising waste in your MSP.
Happy reading!
9
MAKE
INFORMATION EMPLOYEES CLIENTS
ACCESSIBLE It is essential that your staff can access

information both about your organsation and
also about the customers that you support.
There is increasing demand from
clients to demonstrate transparency
of information. This is because it
The first key to efficiency for any successful business is to You need to consider how you as a business demonstrates;
ensure access to information. You need to be able to provide: will allow information to be stored and shared
How you operate as an organisation.
amongst your team.
It shows you are dedicated and
E
MPLOYEES WITH SECURE & Store client information within your PSA or RMM committed in your role as gatekeeper
CONSISTENT ACCESS TO INFORMATION of business critical information.
Microsoft Word or SharePoint can be used for
your standard operating procedures. The benefits of using your service:
CLIENTSWITH SECURE & CONSISTENT
it provides the customer with something
ACCESS TO INFORMATION Tools like Dropbox and Google Drive allow you to tangible which is critical when providing
share and version your documentation. a service that is hard to quantify.
Passwords can be stored in third party tools.
IT Glue provides the ability to store all of the

above information in one tool.
STUDIES HAVE
SHOWN EMPLOYEES
SPEND ROUGHLY
20% OF THEIR DAY
SEARCHING FOR
INFORMATION.
10
STANDARDISE
YOUR PROCESSES
No matter what sized MSP you are, you will
find that creating business processes that are
efficient is becoming increasingly important
for success.
There is an ever increasing drive to

automated processes where possible. The
key to efficiency is to standardise procedures
across departments and clients. For example,
standardise the way you monitor your clients’
networks and manage their devices with your
RMM tool. This can be done by creating
a Standard Operating Procedures (SOPs)
for your team to help them follow the same
procedure every time they set up
a new client.
Process needs to become part of your core

requirements of your staff.
Make it a rule for your employees to follow
and document your processes. The last thing
you want to see or communicate with your
clients is that you don’t follow a process and
chaos runs the business.
11
REDUCE
ONBOARDING
TIME
Onboarding staff can be a large optimal time to complete a task, then
source of cost waste for any measure how close your team are
organisation. Think about the coming to meeting this. That way you
amount of time it took you to get can begin to look at ways to eliminate
your last hire productive and time wastage.
making your money?
Through documentation more routine
The key here is to document, both tasks can be passed on to less
your internal procedures and your expensive or skilled staff members for
client environments. New staff no completion. It also means that new
longer have to be mind readers! hires are able to become productive
and billable at a faster pace, as they
If you want new staff to do things in
have the information to do the job.
the most efficient way, every time,
and the way you prefer, write it down
exactly how you want it done.
Then make that information easily

accessible to anyone on the team.
The key is that the process is written
in a way that any employee can
follow it. Determine how long is the
12
ADOPT CONTINUOUS
IMPROVEMENT
Finally, and most importantly your organisation must
commit to a process of continuous improvement.
This well known business philosophy was made
PL
famous by the Japanese who call this kaizen. Rooted
CK
in the fundamentals of lean manufacturing it aims to
ensure qualitative improvement of business processes
Stan
throughout all departments and layers, involving all da
rd
AN
team members equally. The best practice, according to is
CH
this Japanese business strategy, is to repeat the cycle
e
s
do
once you have standardised and defined your broken
cum
procedures, then acknowledge, document and visualise
ent
them to find a suitable solution and test it.
The key is to continually work to update and refresh

the information you are documenting about your client
and internal environments. Ideally if you are using the
right tools in your business, it will alert you for example
se
ali
if there is a need to follow up changes such as expiring
vi
su
s
domains, SSL certificates, and warranties.
AC T
in
Def
e&
O
D
The goal then, is to make it part of your daily routine to
ensure the quality of the information you are storing is
continually improving.
13
WANT TO
LEARN MORE?
itglue.com/demo
FIND OUT HOW

MUCH MONEY
YOU’RE LOSING.
itglue.com/waste
14

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5

Get in touch with us! | ITGlue.com | +44 203 769 4300

This e-book is designed to help you get

ACCESSIBLE It is essential that your staﬀ can access

Passwords can be stored in third party tools.

IT Glue provides the ability to store all of the

There is an ever increasing drive to

Process needs to become part of your core

Then make that information easily

The key is to continually work to update and refresh

FIND OUT HOW

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