ENGLISH FOR HOSPITALITY

NAME : __________________________________ ID NO : ______________________

1) Match the pictures with the corresponding words.

( /11)

Waitress – personal safe – porter – pillows – chambermaid – wardrobe – sous chef – valet –
receptionist – bartender – coat hanger

2) Write the questions for the following answers.

a) ……………………………………………………………? His name’s Bob

b) ……………………………………………………………? She’s a porter.

c) ……………………………………………………………? My name’s Ally.

d) ……………………………………………………………? They are receptionists. ( /5)

3) Complete the following chart with countries and nationalities.

Country Nationality
England
Australian
 Japanese
Ireland
Turkey
Italian
Greece
( /7)

4) Put the words in these sentences in the correct order.

A: my name’s / I’m/ Ireland / from / Hello / Niamh
…………………………………………………………………………………
B: Niamh/ to / meet / Nice / you / Akoun / I’m
………………………………………………………………………………….
A: from / are / Where / you / Akoun ?
…………………………………………………………………………………
B: France / from / I’m
…………………………………………………………………………………..
A: part? /really / which / Oh
……………………………………………………………………………………
B: near / south / the / Nice
………………………………………………………………………………….. ( /6)

5) Study these sentences. Which are polite and which are not polite? Write P or NP.

………… Hi mate, can I help you?

………… Could you spell that, please?
………… We don’t have rooms. Bye.
………… I am busy now, call again.
………… Good evening, sir.
………… Could you sign here, please?
………… We have nothing for you.

( /7)

6) Complete the two dialogues. Use words or phrases that you think are appropriate.

A: Hello, my name is ………………………….I’m …………………………. I work at the …………………..

Hotel.
B: Hi, ………………….., my ………………………….. Anna.
A: Hi………………………. Nice to meet you. Where…………………………………from?
B: Korea.
A: Oh, …………….. of Korea
B: Busan.
A: I see. What…………………………….. Putrajaya?
B: I’m having ……………………………. here.

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7) Write the correct word on the line that will complete the sentence.
Work Sheet 1- Problems and Complaints

TALKING HURTS TASTES MORNING

SERVE NEXT BOTTLE MONEY

THIS TAKE COMPLAINING RIGHT

HAPPENED FUNNY TERRIBLE LITTLE

NECK PILLOW APOLOGIZE WAITING

PROBLEM ME

A. Yes sir, I’ll ____________ care of that ____________ away.

B. I have a problem. This ___________ is much larger than what I am used to. As a
result, my _________ is very stiff this ___________. Could I get a smaller one?

C. What ____________ to my briefcase? I left it right ___________ to the chair and

now it’s missing.

D. Excuse ________, this spaghetti is _______________. It’s cold and the sauce
_________ like vinegar.

E. RM5.80 for a _____________ of water! Are you kidding me! That is way too much
____________ just for water.

F. Ouch! That __________. Could you please use a _________ less pressure?

G. I ______________, sir. Is ____________ better?

H. I’m sorry for being late ma’am, but I was __________ with my supervisor. I hope
it wasn’t a _____________.

I. Are you ever going to _____________ us our meal? We’ve been _____________
for over an hour.

J. Every one of that group from Korea is _______________ about the

accommodations. They say that the rooms are too small and they smell
___________. ( /22)