CONFLICT

Conflict is what you get when

two or more people have
differences, real or perceived
that are not resolved.

CONFLICT RESOLUTION

Is an essential element of a healthy

work environment because a
breakdown in communication and
collaboration can lead to increased
patient errors.

STEP 1 STEP 2 STEP 3

NEGOTITATION
GOOD COMMUNICATION CONSOLIDATION – this is a process of
 Brainstorm possible solution uniting
 Act responsibly
by gathering information
 Diagnose conflict – by  Clarifying where we go from
 Choose a fair solution for
assessing the situation here
both parties
 Maintain boundaries
 IMPLEMMENT YOUR
 Respect differences
RESOLUTION PLAN