Name Ghulam Mustafa

Roll No BSEM-S18-025
Subject HRM
Submitted to Mam Iqra Javed

Department of Software Engineering Superior University Lahore

Managing Human Resources in an organization has never been an easy task. In the past few years,
challenges of HRM have only grown with the rapid growth of technology, the fast-paced software
updates and remote working has made HR management even more challenging. For an effective HR
management system, the challenge of HRM is to make sure that the time, money, and resources of the
organization are well-spent. Furthermore, they make sure that employees have the required resources
to perform their best and reach their highest productivity levels.

So, I conduct an interview of HR

manager of WATT N VOLT company and ask him about the challenges the faced the most in their
organization and he told that there are several issues faced our company but most faced challenges are

Productivity:
He said that the constant effort to enhance employee’s productivity has become the
new business norm. Not only Managing but also maintaining high employees productively needs quick,
smart, and consistent procedures and also, HR professionals are tasked with keeping a track of all
employees addressing their issues & filling the gaps

I asked him how you can greatly Improve employee

productivity? He said that Keeping a few things in mind and these may be

o Equip your team with the right tools they’ll need for the job.

o Improve the cultural fit in an organization with smart recruiting

o Upskill and train your employees so they are familiar with the latest tools and technologies.

o Try to avoid micromanaging your employees. because of ‘Less managing gets better results.

o Encourage your employees to relax and also, dedicate some time for self-care.

Relationships with customers:

He said that Customer service is arguably the most critical factor
in an organization’s long-term success. Especially, Customers can quickly use social media platforms to
express their displeasure if they aren’t satisfied. Consultants must keep a keen eye on feedback as well
as leverage 21st-century technology to improve their customer satisfaction.

I asked him how you can focus

on to Improve your relationship with customers? He said that by

o Increase the focus on personalization. and also, your customers want to be treated like people,
not numbers.

o Develop transparency in your work, which will give your customers a peek. in short, “behind-
the-scenes”.
 o Provide the right content to customers at the right time.

o Allow your customers to occasionally collaborate with you.

Uncertainly about the future:

He said that Organizations not only hire trained professionals

but also experts to look at trends and patterns in the current market and determine the future
course of action. Being able to predict and act upon the changing corporate scenario is the
difference between success and failure in an organization.

Dealing with uncertainty in an organization

can be extremely difficult. The current Coronavirus situation has underlined just how uncertain
our futures can be. However, you can always do a few things to mitigate the uncertainty-

o Doing something practical, right now, which will improve your company’s chance of success.

o Deliver value to your customers before anything else.

o Shift your focus towards everything which you can control.

o Also, Develop short term strategies.

o Place a calculated bet on what might work a few years from now. It’s risky, but it’s the only way
forward.

Financial management:

He said that A CFO or a financial consultant is crucial for any organization, no

matter how small it is. A financial advisor helps in making robust financial calls regarding cash flows,
profit margins, reducing costs as well as help to increasing productivity. A business idea backed by
numbers is one that is more than likely to succeed.

I asked him how you overcome on this challenge? He

said Even if you don’t have a CFO at present, we’ve mentioned some basic strategies which you can
follow to manage your finances

o Have a clear, step-by-step business plan ready before acting on any new business idea.

o Monitor your financial position and Also, get to know the basics of cash flow management.

o Avoid credit lending as well as ensure that your customers/clients pay you on time.

o Control your overheads and try to keep a track of your daily expenditure.
 o Clear your taxes and file for IT returns on time.

Monitoring performance:

He said that Performance indicators provide metrics for how well a business
is doing. KPI– which covers employee as well as customer satisfaction, internal process quality &
finances is a key indicator. Organizations must monitor their performance with in-depth reviews and
analysis; rather than just relying on ambiguous sales numbers.

He further said these are a few guidelines

which can help you monitor your organizational performance more effectively-

1. Set SMART goals to be specific, measurable, actionable, relevant & timely, and see if they have been
achieved.

2. Measure outcomes- the benefits that result from the work performed, rather than outputs.

3. and also, simplify and clearly define how you measure performance.

4. Eliminate ‘silo’ thinking i.e. enable information to flow freely throughout the organization