Professional Documents
Culture Documents
Jan 1 7.52941176471
Overall Statisfa
10
9
8
Feb 2 8.94117647059 Overall Statisfa
Mar 3 8.375 10
Apr 4 8.95652173913 9
May 5 7.8064516129 8
Jun 6 8.68518518519 7
Jul 7 8.68 8.68 6
Aug 8 8.7635686457846 5
Sep 9 8.8482555653553 4
Oct 10 8.932942484926 3
Nov 11 9.0176294044967 2
Dec 12 9.1023163240674 1
0
1 2 3 4 5 6 7
Column C
Column C
Oct 10 8.8531066881716
7
Nov 11 8.9588276974535 1 2 3 4 5 6
Dec 12 9.0645487067353
Column C
8.5
Expertise
Feb 2 8.11764705882 9.5
Mar 3 8.1875
Apr 4 8.65217391304 9
May 5 8.1935483871
8.5
Jun 6 8.35185185185
Jul 7 8.4 8.4 8
Aug 8 8.6118659338443
Sep 9 8.7094831303645 7.5
Oct 10 8.8071003268847
7
Nov 11 8.9047175234049
Dec 12 9.0023347199251 6.5
1 2 3 4 5 6 7
Column C
Average of Average of
Communication Expertise Average of Proactivity
7.8865979381443 7.9484536082 7.73333333333333
9 9 7.8695652173913
7 7.1666666667 8.15151515151515
7.8 7.4 8.07142857142857
7.3333333333333 7 8.3030303030303 1 7.89
8.1333333333333 7.9333333333 8.09756097560976 2 8.27
8.1428571428572 8.3571428571 8 3 8.22
7.7714285714286 7.9428571429 8.27272727272727 4 8.28
8.2739726027397 8.3150684932 7.70588235294118 5 8.445
8 8 7.4 6
8.5 8.625 8.44230769230769
7.5555555555556 7.5555555556 8.04255319148936
8.5 8.5833333333 8.25
7.6 8 8.125
8.1739130434783 7.9565217391 8.11764705882353
8.5263157894737 8.4210526316 7.55555555555556
8.0909090909091 8.3636363636 8.05555555555556
7.6875 7.8125 8.1875
8.3478260869565 8.3043478261 8.5
8.4545454545455 8.4848484848 8.39622641509434
8.4807692307692 8.5769230769 8.47826086956522
8.2246376811594 8.2657004831 8.5
8.4545454545455 8.5454545455 7.3
8.125 8.125 7.88235294117647
8.0555555555556 8.1666666667 8.12903225806452
8.4716981132076 8.4716981132 7.82608695652174
8.3529411764706 8.3529411765 8
8.0294117647059 8.1176470588 8.25925925925926
8.2391304347826 8.2608695652 5.5
8.258064516129 8.1290322581 8.36842105263158
8.1 8.26 8.06521739130435
8.3333333333333 8.2727272727 8.36
8.0243902439024 8.1707317073 7.6
8.2340425531915 8.2765957447 8.09090909090909
8.2763819095477 8.2613065327 8
7.7058823529412 7.6470588235 7.33333333333333
8.0588235294118 8.1176470588 7.8125
8.15625 8.1875 8.12
8.5217391304348 8.652173913 8.07427341227126
8.2258064516129 8.1935483871
8.462962962963 8.3518518519
8.4 8.4
8.2120559741658 8.2432723358
Overall Statisfaction
Overall Statisfaction
3 4 5 6 7 8 9 10 11 12
Column C Column D
Responsiveness
3 4 5 6 7 8 9 10 11 12
Column C Column D
Communication
3 4 5 6 7 8 9 10 11 12
Column C Column D
Expertise
Expertise
3 4 5 6 7 8 9 10 11 12
Column C Column D
Average of Overall Average of Average of Technical Average of
s.no Row Labels Satisfaction Timeliness Expertise Responsiveness
1 5-2017 9.50 8.5 8.5 8.5
2 7-2017 6.83 8.33333333333333 8.16666666666667 7.333333333333
3 8-2017 7.00 8.4 8.6 8
4 9-2017 7.67 8.5 8.5 7.333333333
5 10-2017 8.33 8.53333333333333 8.33333333333333 8.333333333
6 11-2017 8.64 8.21428571428571 8.25 8.285714286
7 12-2017 8.09 8.17142857142857 8.4 7.657142857
8 1-2018 6.33 8 8 7.333333333
9 2-2018 9.00 8.25 8 8.625
10 3-2018 7.22 7.33333333333333 7.44444444444444 7.666666666667
11 4-2018 8.67 8.25 8.41666666666667 8.333333333333
12 5-2018 7.50 8.2 8.3 7.4
13 6-2018 8.26 8.17391304347826 8.1304347826087 8.217391304348
14 7-2018 8.21 7.36842105263158 7.68421052631579 8.631578947368
15 8-2018 9.00 8.09090909090909 8.63636363636364 8
16 9-2018 8.63 9 8.875 7.8125
17 10-2018 8.35 8.1304347826087 8.26086956521739 7.913043478261
18 11-2018 8.88 8.57575757575758 8.54545454545455 8.333333333333
19 12-2018 8.63 8.11538461538462 8.28846153846154 8.480769230769
20 1-2019 8.45 7.81818181818182 8.09090909090909 8.545454545455
21 2-2019 8.00 8.5625 8.1875 8.0625
22 3-2019 7.67 7.83333333333333 8.27777777777778 7.777777777778
23 4-2019 8.70 8.28301886792453 8.50943396226415 8.377358490566
24 5-2019 8.12 7.85294117647059 8.02941176470588 8.323529411765
25 6-2019 8.32 8.52941176470588 8.85294117647059 7.852941176471
26 7-2019 8.43 8.56521739130435 8.34782608695652 8.347826086957
27 9-2019 8.70 8.54 8.62 8.22
28 8-2019 7.94 8.35483870967742 8.32258064516129 8.225806451613
29 10-2019 8.91 8.60606060606061 8.72727272727273 8.242424242424
30 11-2019 8.93 8.63414634146342 8.73170731707317 8.146341463415
31 12-2019 8.17 7.68085106382979 8.12765957446809 8.170212765957
32 1-2020 7.53 8 8.17647058823529 7.823529411765
33 2-2020 8.94 9.17647058823529 9.11764705882353 8.117647058824
34 3-2020 8.38 8.25 8.5625 8.25
35 4-2020 8.96 8.26086956521739 8.26086956521739 8.652173913043
36 5-2020 7.81 7.96774193548387 8.45161290322581 8.225806451613
37 6-2020 8.69 8.09259259259259 8.25925925925926 8.666666666667
38 7-2020 8.68 8.2 8.56 8.76
39 8.62 8.27 8.51 8.41
40 8.63 8.28 8.51 8.42
41 8.65 8.28 8.52 8.44
42 8.67 8.28 8.53 8.45
43 8.69 8.28 8.54 8.47
Average of Overall Satisfaction
10.00
9.00
8.00
7.00
6.00
5.00
4.00
3.00
2.00
1.00
0.00
17 17 17 17 17 17 17 18 18 18 18 18 18 18 18 18 18 18 18 19 19 19 19 19 19 19 19 19 19 19 19 20 20 20 20
- 20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20 -20
5 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 9 8 10 11 12 1 2 3 4 5
Average of Average of Average of
Quality Communication Expertise
8.5 9 9
8.333333333333 7 7.1666666666667
8.4 7.8 7.4
8.666666666667 7.33333333333333 7
8.333333333333 8.13333333333333 7.9333333333333
8.142857142857 8.14285714285714 8.3571428571429
8.2 7.77142857142857 7.9428571428572
8 8 8
8.25 8.5 8.625
7.333333333333 7.55555555555556 7.5555555555556
8.416666666667 8.5 8.5833333333333
8.2 7.6 8
8.130434782609 8.17391304347826 7.9565217391304
7.526315789474 8.52631578947369 8.421052631579
8.636363636364 8.09090909090909 8.3636363636364
9 7.6875 7.8125
8.04347826087 8.34782608695652 8.304347826087
8.363636363636 8.45454545454546 8.4848484848485
8.153846153846 8.48076923076923 8.5769230769231
8.363636363636 8.45454545454546 8.5454545454546
7.9375 8.125 8.125
8.277777777778 8.05555555555556 8.1666666666667
8.396226415094 8.47169811320755 8.4716981132076
8.117647058824 8.35294117647059 8.3529411764706
8.676470588235 8.02941176470588 8.1176470588235
8.347826086957 8.23913043478261 8.2608695652174
8.56 8.1 8.26
7.935483870968 8.25806451612903 8.1290322580645
8.606060606061 8.33333333333333 8.2727272727273
8.90243902439 8.02439024390244 8.1707317073171
8 8.23404255319149 8.2765957446809
8.176470588235 7.70588235294118 7.6470588235294
9.058823529412 8.05882352941176 8.1176470588235
7.875 8.15625 8.1875
8.217391304348 8.52173913043478 8.6521739130435
8.129032258065 8.2258064516129 8.1935483870968
8.240740740741 8.46296296296296 8.3518518518519
8.08 8.4 8.4
8.30 8.33 8.38
8.30 8.34 8.39
8.30 8.35 8.40
8.30 8.36 8.41
8.31 8.37 8.42
19 019 019 019 019 019 020 020 020 020 020 020 020
2 2 2 2 2 2 2 2 2 2 2 2
9- 8- 10- 11- 12- 1- 2- 3- 4- 5- 6- 7-