DEEPMALA GOHIL

Address: A-502,5th Floor, New Silver Star Building,

Above Kharodi Post Office, Malad West Mumbai-400 095
Mobile: 09327084739
Email: deepmala.gk@gmail.com

CAREER OBJECTIVE

To add value in the organizational policy and practices by using my diverse personal interactive skills;
contributing to the personal and organizational success; thereby creating an environment conducive to
constant learning and value addition for any growing organization.

KEY SKILLS AND ATTRIBUTES

 Energetic, competitive achiever who can inspire and motivate team members, successfully, manage
multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment.
 Goal-driven professional with expertise that is highly applicable to Customer Relationship-
management, including ability to cultivate strong business.
Relationships, make real-time decisions, and resolve issue in a way that propels innovation and growth.
 Excellent team player who listens, thrives on collaborating with diversely talented team members, and
integrates their divergent thoughts, opinions, and perspectives into meaningful action.

PROFFESSIONAL SYNOPSIS
1. E-COMMERCE & CUSTOMER SUPPORT MANAGER: - At Mtlexs Online Private Limited (E-Marketplace
for the Non Ferrous Metals) from July 2014 to till date. (www.mtlexs.com) (www.mtlexsspot.com)
(http://mtlexsgroup.com)
Key Responsibilities Area:

E-Commerce & Customer Support:

 Responsible for a regular update and Upload data on website

 Promoting company’s products through Social Media, innovative marketing and persuasive skills.
 Generate Revenue by making Registered Members from the Metal Industry
 Responsible for a regular follow up with perspective clients and after Sales servicing.
 Providing information of Non Ferrous metals and its products to the Clients.
 Handling the client’s query globally
 Providing Online Price update of metals on Whatsapp
 Managing Actual Metals Trade and Online Metals trade
 Maintain Client Relationship
 Work on sizing and cataloging new merchandises going live
 Maintain and curate listings on the website
 Analyze sales and study well-selling merchandises
 Manage all online activity in relation to traffic acquisition, sales, conversion and reporting
 Develop and implement ecommerce strategy in order to improve website performance
 Work with developers to improve website speed
 Work with the marketing team or manage digital marketers in order to improve quality and traffic
acquisition
 Research market in order to discover new trends and technologies in order to improve website
 performance

Admin & HR:

 Looking after Admin, HR, Sales, Account and Digital marketing team
 To maintain and develop HR policies
 Recruiting and staffing
 Organizational departmental planning
 To maintain employee relations
 Responsible for overall centralized HR admin function
 Management of office equipment
 Maintaining a clean and enjoyable working environment
 Handling external or internal communication or management systems
 Managing clerical or other administrative staff
 Organizing, arranging and coordinating meetings
 To facilitate / support the development of the Team members
 Coordinating office activities, operations to secure efficiency and compliance to company Policies

Event Management:
 Responsible to manage for all the Event activities (As a Conference Secretariat) for Mtlexs
organized Yearly Metal Event and Conference (http://events.mtlexs.com)
 Event Management & Media Planning.
 Event Planning & Execution.
 Client Relationship Management.
 Social Media Marketing (Facebook, LinkedIn, Slideshare, Twitter) & Email Campaigning.
 Handling all B2B marketing activities.
 Participation in decision making and planning various marketing activities.
 Working towards increasing the brand visibility at national and international conferences by tying
up as Media Partners.
 Coordination with the clients for various events.

2. CUSTOMER SUPPORT REPRESENTATIVE: - Customer Support at TVC Skyshop Ltd for Inbound and
Outbound process from July 2013 to May 2014.

Key Responsibility Areas

 Providing information for the all products to the Client.
 Promoting company’s products via Outbound process.
 Handling the client’s query from all over India
 Responsible for a regular follow up for after Sales servicing.

3. CUSTOMER RELATIONSHIP MANAGEMENT - Team Leader Customer Support at E-Procurement

Technologies Ltd for Tenders, Projects & B2B from Jan 2008 to April 2013. (www.tendertiger.com)

Key Responsibility Areas

 Providing information (Tenders, Projects, B2B) to the Corporate on the Portal.
 Responsible for a regular follow up.
 Promoting company’s products through innovative marketing and persuasive skills.
 Responsible for motivating the real estate corporate clients to include the company’s products in
their promotional campaigns.
 Handling the clients of all over India
 Responsible for a regular follow up with perspective clients and after Sales servicing.
4. REGIONAL COORDINATOR: - Regional Sales Coordinator at Development Credit Bank Ltd- Ahmedabad
from July 2007 to Dec 2007.

Key Responsibility Areas

 Compiling the data of sales from entire Gujarat Region
 Coordinating with the Sales Manager on day to day work done.
 Maintaining the data of fresh acquisition of Savings and Current A/c.
 To prepare month wise Report needs to be sent to the Regional Sales Manager for Gujarat
Region.

5. CUSTOMER RELATIONSHIP MANAGEMENT - Customer Support & Sales Coordinator at Punjab

Automobiles (Dealership for Mahindra Scorpio) Ahmedabad from - Jan.03 to Dec.05

Key Responsibility Areas

 Enquiry generation through Telemarketing/Mailers etc.
 Maintenance & updating of customer database in computer
 Maintenance & Updating of customer enquiry’s & enquiry tracking
 Suggesting finance schemes & packages to the customers through telecall
 Advising customers on various statutory & legislative requirements e.g Vehicles Registration/
Insurance
 Handling customer complaints and grievances, if any
 Maintain stock of POS (Point of Sale) material
 Generation of Sales MIS on daily basis
 Proper Maintenance of cash/ cheques received & submitting it to accounts department daily
 Showroom incharge as in Maintenance of Showroom & Maintaining proper security

6. CRM & SALES CO-ORDINATOR - Customer Support & Sales Coordinator at Progressive Car Pvt. Ltd
(Dealership of Fiat India Ltd.) Ahmedabad from Aug.01 to Dec-02.

Key Responsibility Areas

 Enquiry generation through Telemarketing/Mailers etc
 Taking care of Stock
 Handling all procedures from Account & RTO
 Solve Finance discrepancy and complete the files
 Handling After sale customer care
 Handling customer complaints and queries

7. SALES & BANK CO-ORDINATOR at Kataria Finlease Pvt Ltd. (Delearship of Maruti Udyog Ltd.)
Ahmedabad from June.2000 to July 2001

Key Responsibility Areas

 Responsible to sales and generate all bank products like Demat Account, Personal Loan.
 Handling telephonic and walking inquiries for car finance,
 Responsible to take inquiries follow-up reports.

8. FRONT OFFICE EXECUTIVE at Rutu Auto Gas Pvt Ltd. (All India’s Distributors of Lovato Gas (Italy) from
Aug 1998 to May-2000.
 Key Responsibility Areas
 Responsible for handling front office as well as customers from all over the India.

ACADEMIC QUALIFICATION

 Bachelor of Commerce, University of Gujarat, 1998.

 L.L.B, University of Gujarat, 2003.

PERSONAL DETAILS

Date of Birth : 18-Dec-1977

Sex : Female
Marital Status : Married
Language Proficiency : English, Hindi & Gujarati
Technical Skills : MS-Office (MS- Word, Excel, PowerPoint, Paint)
Permanent Address : A-502,5th floor, New Silver Star Building, Above Kharodi Post Office,
Malad West, Mumbai – 400 095