OFFICE OF THE GENERAL SERVICES OFFICER

CITIZEN'S CHARTER

FRONTLINE SERVICE: RECORDING/CONTROLLING PURCHASE REQUEST FOR PROCUREMENT MANAGEMENT PROCESS

STEP CLIENT STEPS DEPARTMENT'S ACTION DURATION REQUIREMENTS FEES PERSON RESPONSIBLE LOCATION
1 Transmit Purchase •Records Management Purchase Request duly NONE
Request Section approved by Department Head
representative
-Receive/record
-Forward to the
Procurement Management
Section

2 Sign in the Client’s Purchase
Request
•Procurement Management Approved Purchase Request NONE
Section
Assess and
countersign Purchase Request
for further correction on
details (50 Thousand Below)

Forward to General Services NONE

Officer for appropriate action
(50 Thousand Above)

Assign Control number Approved Purchase Request NONE

Transmit Controlled Purchase Controlled Purchase Request NONE

Request to Bids and Awards
Committee (BAC) Office for any
alternative mode of
procurement
OFFICE OF THE GENERAL SERVICES OFFICER
CITIZEN'S CHARTER
 OFFICE OF THE GENERAL SERVICES OFFICER

CITIZEN'S CHARTER

FRONTLINE SERVICE : Request for Registration of Government Vehicles

DIVISION: GSO-ADMINISTRATIVE DIVISION
CLASSIFICATION: SIMPLE
TYPE OF TRANSACTION: G2C - Government to Government
WHO MAY AVAIL: Different Departments and Offices
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Filled out and approved forms ADMINISTRATIVE DIVISION
2. OR / CR

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit letter request for issuance of copies of 1. Act on its approval for each requested None 2 Days DENNIS J. MANGUBAT
procurement related documents, Land Titles, Deed copies and released to the requesting party Head of
of Sale, OR/CR of Government Vehicles Office

Total 2 Days
 OFFICE OF THE GENERAL SERVICES OFFICER

CITIZEN'S CHARTER

FRONTLINE SERVICE : Request for Bidding Documents

DIVISION: Procurement Division
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2G;G2C
WHO MAY AVAIL: 1. Any client whose concern is to offer supplies for the use of the Local
Government of Malalag
2. Agencies providing the required documents to support the procurement
of supplies, equipment, goods and services

CHECKLIST REQUIREMENTS WHERE TO SECURE

1. Letter of Intent, if any but can avail thru walk ins Requesting Client
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits the 1. Receives request None 5 minutes EVA MAE D. ALERIA
letter request and and verifies
other related documents
required
documents

500,000.00 and below 500.00 3 minutes EVA MAE D. ALERIA

Prepares billing for the bidding
documents
More than 500,000.00 - 1 1,000.00
Million
More than 1 Million -5
Million
5,000.00
More than 5 Million - 10
Million 10,000.00
More than 10 Million - 50
Million 25,000.00
More than 50 Million -
500 Million 50,000.00
More than 500 Million 75,000.00
2. Presents official receipt from the Secures photocopy of official None 1 minute EVA MAE D. ALERIA
Municipal Treasurer's Office receipt

Issue bidding documents None 5 minutes EVA MAE D. ALERIA

Total 14 minutes
 OFFICE OF THE GENERAL SERVICES OFFICER

CITIZEN'S CHARTER

FRONTLINE SERVICE : Deliver Items and Equipment

DIVISION: Supply and Management Section
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2G;G2C
WHO MAY AVAIL: 1. Any client who delivers items and equipment requested by the LGU
2. Agencies provides and donates supplies for the LGU
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Delivery Receipts Requesting Client
2. Property Transfer Report

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME

1. Deliver items Accepts Delivery None 5 minutes

Inspects delivery None 5 minutes

Total 10 minutes

FRONTLINE SERVICE : Request for the issuance of supplies and materials

DIVISION: Supply and Management Section
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2G
WHO MAY AVAIL: 1. Different Departments and Offices
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Purchase Order Requesting Office
2. Request Issuance Slip

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME

1. Request supplies and materials Check items requested based on None 5 minutes
Approved RIS
Prepare requested supplies

Issue requested supplies

Inspects delivery None 5 minutes

Total 10 minutes
OFFICER

WHERE TO SECURE

PROCESSING TIME PERSON RESPONSIBLE

5 minutes EDDIE RUPIN

5 minutes EDDIE RUPIN

10 minutes

WHERE TO SECURE

PROCESSING TIME PERSON RESPONSIBLE

5 minutes EDDIE RUPIN

5 minutes EDDIE RUPIN

10 minutes
 OFFICE OF THE GENERAL SERVICES OFFICER

CITIZEN'S CHARTER

FRONTLINE SERVICE : RECORDING/CONTROLLING PURCHASE REQUEST FOR PROCUREMENT MANAGEMENT PROCESS

DIVISION: GSO-SUPPLY AND PROPERTY MANAGEMENT
CLASSIFICATION: SIMPLE
TYPE OF TRANSACTION: G2G - Government to Government
WHO MAY AVAIL: Different Departments and Offices
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Purchase Request duly approved by Department Head ADMINISTRATIVE DIVISION

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Transmit Purchase •Records Management Section None 2 Minutes
Request

Receive/record
Forward to the
Procurement Management Section
•Procurement Management Section

Assess and countersign Purchase Request

for further correction on details
(50 Thousand Below)

Forward to General Services Officer for

2. Transmit approved CAFOA
appropriate action
(50 Thousand Above)
Assign Control number
Transmit Controlled Purchase
Request to Bids and Awards
Committee (BAC) Office for any alternative
procurement
alternative mode of procurement
•Procurement Management Section
Prepare canvass/request for quotation for JONELYN ANDRES/ALVIE
ABC of 50,000.00 below 5 minutes STEMARY FERNANDEZ

Post in Philgeps Website for ABC of JONELYN ANDRES

50,000.00 - 200,000.00 10 minutes

Forward to canvasser for canvass 1 minute REY JUMALIN

Prepare bidding documents for ABC of EVA MAE D. ALERIA
200,000.00 above 10 minutes

Total 28 minutes
 OFFICE OF THE GENERAL SERVICES OFFICER

CITIZEN'S CHARTER

FRONTLINE SERVICE : Disposal of Unserviceable Properties

DIVISION: Property Accountability Division
CLASSIFICATION: Highly Technical
TYPE OF TRANSACTION: G2G;G2C
WHO MAY AVAIL: Different Departments and Offices
CHECKLIST REQUIREMENTS W
1. Letter of request Requesting Client
2. Filled out Form

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

1. Submit the accomplished Inspection and 1. Check and inspect unserviceable None
Inventory for approval properties in accordance with submitted
Inventory and Inspection
Report of Unserviceable
Property (IIRUP)

2. Request for actual disposal of unserviceable 2. Recommend the actual bid for disposal None
properties of the unserviceable
properties.
2.1 Process the documents for submission
to the
Committee

Total
RVICES OFFICER

TER

WHERE TO SECURE
Requesting Client

FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

None Head of Office

None Division Chief

Head of Office
Committee on Awards for
Disposal
Commission on Audit
 OFFICE OF THE GENERAL SERVICES OFFICER
CITIZEN'S CHARTER
FRONTLINE SERVICE : Issuance of Certified True Copy of Official Documents
DIVISION: Records Division
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2G;G2C
WHO MAY AVAIL: 1. Any client whose concern is to secure official and public documents
from the Local Government of Malalag
2. Agencies requiring the requested documents

CHECKLIST REQUIREMENTS WHERE TO SECURE

1. Letter of request Requesting Client
2. Filled out Form

CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit letter request for issuance of certified 1. Receive and retrieve of requested None DENNIS J. MANGUBAT
true copies of procurement related documents, documents from the archive. Signing of the
Land Titles, Deed of Sale, OR/CR of Government documents and releasing thereof. 2 minutes Head of
Vehicles Office

2. Submit a filled out form for the request for 2. Receive and retrieve Records requested None ALVIE STEMARY FERNANDEZ
Service Records EVA MAE ALERIA
5 minutes

3. Submit the filled out forms for issuance of Bid 3. Photocopy the document and signing of None ALVIE STEMARY FERNANDEZ
related documents, Land Titles, Deed of Sale, the same as Certified True Copy EVA MAE ALERIA
OR/CR of Government Vehicles 5 minutes ROLANDO
CORONADO

Total 12 minutes
 OFFICE OF THE GENERAL SERVICES OFFICER
CITIZEN'S CHARTER

FRONTLINE SERVICE : Request for Government Vehicle ( ELF and Bus )

DIVISION: Transportation Maintenance Section
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2G;G2C
WHO MAY AVAIL: Government Offices, Private Organizations, Schools,
Churches, Barangays in Malalag

CHECKLIST REQUIREMENTS WHERE TO SECURE

NONE
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Request for the services needed 1. Answered request
thru phone call 1.1 Verify the service
requested 1 minute
ROLANDO E. CORONADO
None
Check the availability of the Vehicle JOVELYN S. DIONES
requested 2 minutes

Confirm the booking 1 minutue

Total 4 minutes

FRONTLINE SERVICE : REQUEST FOR THE RELEASE OF EQUIPMENT

DIVISION: PROPERTY MANAGEMENT
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2G
WHO MAY AVAIL: Government Offices; Public Schools

CHECKLIST REQUIREMENTS WHERE TO SECURE

NONE
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Ask for the provision of items/equipment Prepare Acknowlegement Receipt of
Equipment
2 minutes ALVIE STEMARY S. FERNANDEZ

None
Record the Property
Accountability Receipt 2 minutes EVA MAE D. ALERIA

Release the equipment 1 minutue

Total 5 minutes
FRONTLINE SERVICE : REQUEST FOR THE RELEASE OF EQUIPMENT
DIVISION: PROPERTY MANAGEMENT
CLASSIFICATION: Simple
TYPE OF TRANSACTION: G2G
WHO MAY AVAIL: Government Offices; Public Schools
CHECKLIST REQUIREMENTS W
NONE
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
1. Ask for the provision of items/equipment Prepare Acknowlegement Receipt of
Equipment

None
Record the Property
Accountability Receipt

Release the equipment

Total
 WHERE TO SECURE

FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

2 minutes ALVIE STEMARY S. FERNANDEZ

None
2 minutes EVA MAE D. ALERIA

1 minutue
5 minutes