CITIZEN’S CHARTER

MUNICIPAL TREASURER’S OFFICE

1. ISSUANCE OF COMMUNITY TAX CERTIFICATE

There shall be imposed a community tax on persons, natural or juridical,

residing in the Municipality of Mabuhay.
Office or Division: Municipal Treasury Office
Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Every resident of Mabuhay; Every juridical person whose
principal office is in Mabuhay
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Previous CTC Client
2. Any ID’s to assure personal identity and
residency
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTIONS PAID TIME RESPONSIBLE

1.Reply to Interview
pertinent Client None 5 mins Revenue
questions Collector

2.Wait for Inform

assessment customer of Revenue
the amount to None 1 min Collector
be paid

3.Pay and Issue

demand Community For individual:
Community Tax Tax Certificate Basic P5.00 5 mins
Certificate Basic + P1.00 for Revenue
every Php 1,000.00 Collector
of income

For corporation:
Basic P500.00
Basic+ Php 2.00
for every
P5,000.00 worth of
real property and
or gross earnings
 2. ISSUANCE OF OFFICIAL RECEIPT FOR BUSINESS TAX

Business tax is hereby imposed on persons who establish, operate, conduct

or maintain their respective business within the Municipality of Mabuhay.
Office or Division: Municipal Treasury Office
Classification: Simple
Type of G2B- Government to Business
Transaction:
Who may avail: All business owner in Mabuhay
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Unified Form BPLO
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1.1 Interview
1.Present Untitled customer
Form Revenue
1.2 Assess None 10 min Collector
and compute
the
corresponding
fees
2.Wait for Inform
assessment customer of None 1 min Revenue
the amount to Collector
be paid

3.Pay and demand Issue Official

for Official Receipt Receipt Based on
assessmen 3 min Revenue
t Collector
 3. ISSUANCE OF REAL PROPERTY TAX CLEARANCE

Issued to taxpayers who have fully paid their Real Property Taxes.
Office or Division: Municipal Treasury Office
Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Any taxpayer who owns real property located within the
jurisdiction of this municipality.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 Current OR #56 Client
2 Tax Declaration Assessor’s Office
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1.Reply to pertinent Revenue
questions Interview Collector
Customer None 1 min

2.Present OR to prove Check ledger

payment of RPT if payment
has been None 5 mins Revenue
made Collector

3.Pay Accept
payment and P100.00 2 min Revenue
prepare Collector
clearance
4.Receive Release Admin Aide
clearances None 1 min

4. ISSUANCE OF REAL PROPERTY TAX RECEIPT

Real Property Tax (RPT) – a yearly AD VALOREM TAX on real property not
specifically exempted under the law.
Office or Division: Municipal Treasury Office
Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Anyone who owns property within the jurisdiction of
Mabuhay
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 Most recent Official Receipt Client
2 Tax Declaration Assessor’s Office
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1.Present requirements Evaluate RPT None Revenue
 ledger 5 mins Collector

2.Wait for assessment Inform Revenue

customer of None 1 min Collector
the amount to
be paid
3.Pay and demand for Issuance of Revenue
Official Receipt (OR) OR Based on 5 mins Collector
assessed
value

5. ISSUANCE OF WATER BILL PAYMENT

This is the collection for the water service rendered by Engineering Office of
this municipality’s waterworks system.
Office or Division: Municipal Treasury Office
Classification: Simple
Type of Transaction: G2C-Government to Citizen
Who may avail: Client connected to Mabuhay Water system
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Water Bill Client
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1.Present water bill
Interview Revenue
customer None 2 mins Collector

2.Pay and demand for

Official Receipt (OR) Issue Official Revenue
Receipt Based on 2 mins Collector
water bill