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UNIVERSITY OF GHANA
(All rights reserved)

DEPARTMENT OF COMPUTER SCIENCE

B.AlBSc. SECOND SEMESTER EXAMINATIONS: 2017/2018

CSCD 424: MANAGEMENT PRINCIPLES IN COMPUTING (3 CREDITS)

INSTRUCTION:

Answer QlIeslion One (1) and Any Olher ]ivo (2) QlIeslions

TIME ALLOWED: TWO (2) HOURS

Ql.
a) Benson returns from UK to Ghana and has discussed with you about computer
training business he wants to establish. In your conversation you told him that a
business does not operate in a vacuum and that the environment in many cases
determines whether an organisation fails or succeeds. Benson is now asking you to
explain to him on the concept of the business environment 4 reasons why:

(i) The business will fail. [10 Marks[

(ii) The business will succeed. [10 Marks[

b) Is Corporate Social Responsibility important; argue for and against. [10 Marks[

Q2.
a) Explain the term, planning and state three importance of planning, [5 Marks[
b) State and explain five characteristics of a good plan, [5 Marks[
c) IdentifY and explain the three types of plans in relation to the levels of management.
[6 Marks[
d) At what organizational level should planning begin') [4 Marks[

Examiner: /v/r. Richmond Obeng Page I of 2

Q3.
a) Differentiate between opportunity finding and problem solving. [3 Marks]

b) Enumerate four situations that normally alert a manager to a possible problem.

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[4 Marksl

c) Outline the five-step process involved in problem solving ... 15 Marks]

d) State the basic assumptions of the rational model of decision making and behavioral
model of decision making. [8 Marksl

Q4.
a) Explain the meaning of Grapevine communication and state three bendits of
Grapevine communication. [5 Marks I

b) Draw up the link between planning and controlling. [5 Marks]

c) State and explain the steps in the control process. 15 Marksl

d) Discuss two importance of control and three barriers to successful controlling.

15 Marksl

Q5.
a) Define group cohesiveness and state three factors that contributes to group
cohesiveness. [4 Marksl
b) What are norms and what are the purpose of group norms. 16 Marksl
c) Explain two (2) factors which int1uence a manager's decision to delegate an
assignment to a subordinate. [2 Marksl
d) State and explain the four general work groups. [8 Marks]

EXlImiller: Mr. Richmond Obellg Page 2 of 2