UPM-CALC/ SEM2/2020-21/CEL2107/WORKSHEET/WEEK1-3

SCL WORKSHEET 1
This is an individual activity for you to carry out. The activities should be completed and
submitted on EDMODO.

A. The box below contains some of the common words and phrases found in business
writing. Complete the statements by filling the blanks with the most appropriate word
or phrase from the box.

thank you apologise thanks inform tell

sorry let you know require receive report

1. Just a quick note to say _thanks___ for the kind e-mail.

2. We are pleased to ___report______ that the work is on schedule.

3. We are writing to ___apologise____ for the late delivery of your sofa.

4. We are not able to send you the goods until we __receive_ payment.

5. We are writing to ______tell_____ that we cannot work on Sunday.

6. We regret to __inform____ you that your order cannot be fulfilled.

7. Abdul can __let you know_ all about the international delivery procedure.

8. Please do not hesitate to let us know if you __require__ any assistance.

9. Thank you for your letter of 23rd November concerning your mortgage.

10. We are sorry that we could not deliver the goods in the specified

time.

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B. Underline the most appropriate words or phrases commonly used in business writing.

Model E-mail 1

I am writing (1) in connection/ with reference/ in regard to our telephone

conversation this morning about your order 7895LG. I (2) am regretful/ apologise /
am sorry for the delay in processing this order. I can now confirm that the goods have
been shipped and should (3) arrive/ reach you/ get to you within 10 working days.
We have taken special (4) care/ attention/ caution to make sure that the items are
exactly as you requested.

Once again, please (5) take/ receive/ accept our apologies. If you have any further
questions, do not (6) be shy / fail/ hesitate to contact me again.

Model E-mail 2

I am (1) sorry/ unhappy/ afraid to hear about the damage to the products that you
received this morning. However, I (2) am afraid/ am fearful/ regret that we cannot
(3) accept/ hold / bear responsibility in this (4) topic/ material/ matter. All our
products are (5) controlled/ checked/ looked at very carefully before leaving the
factory, and the damage in this case must have been caused in transit. I (6)
propose/ suggest/ advise that you contact the shipping company directly about
possible compensation.

In the meantime, we can ship the same order to you again, if it would help. If you
give us a firm (7) instruction/ order/ direction to do so within the next few days, it
should reach you by the end of the month.

Model E-mail 3

I am writing to you (1) about/ regarding/ concerning the meeting that we (2)
planned for/ agreed on /arranged for this Friday. I am afraid something urgent has
come up, and I will not be able to attend. Can we (3) move/ postpone/ reschedule
the meeting to next week? I can make it any time on Wednesday or Thursday.

I apologise for any (4) disadvantage/ inconvenience /misfortune this may cause, and
I (5) look forward/ wait/ anticipate to hear from you.

Adapted from: Macmillan Publishers Limited

2004.

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C. Match the correct opening expressions to the closing expressions.

Closing Expressions
A Thank you again for inviting me, and I am really looking forward to it.
You know you can count on me if you need any support. I will call you at the
B
weekend to see how things are.

Should you need any further information about room availability, we will be happy to
C
assist you.

D
I look forward to receiving this information as soon as possible.
It really is great news, and I am sure that it is only the beginning of our work in the
E
French market.

F Please deal with this matter urgently. I expect a reply from you by tomorrow
morning at the latest.
G Anyway, sorry again that I am not able to attend, but have a great time. I hope
we can meet up soon.

Opening Expressions

1. I am writing with regard to your recent e-mail. We regret to inform you

that there are no double rooms available for the nights you require. __C_

2. Amy, I have just read your e-mail. I am so sorry to hear about what
happened. _B__

3. Sorry, I am not able to make it to your retirement party as I am away on that

day. _G__

4. I am mailing this via the 'Contact Us' link on your website. I would like to
know a few more details about the anti-virus software that is listed. _D__

5. I am writing with reference to our order number GH67. The goods arrived this
morning, but you only sent 200 pieces instead of the 300 ordered. __F_

6. Yes! Great! I would love to attend the 50 th anniversary party. _A__

7. I have just heard from Antonio about the Paris contract. It is fantastic news.
You have worked really hard on this and you deserve the success. _E__