Professional Documents
Culture Documents
Technology in Livelihood Education 7/8
Front Office Services
Alternative Delivery Mode
Module 6: Practice Occupational Health and Safety
First Edition, 2020
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7/8
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Introductory Message
For the facilitator:
Welcome to the Technology and Livelihood Education Grade 7/8 Front Office Services
Alternative Delivery Mode (ADM) Module on Practice Occupational Health and Safety!
This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.
This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of the module:
As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.
Welcome to the TLE 7/8 (Front Office Services) Alternative Delivery Mode (ADM) Module on
Practice Occupational Health and Safety!
This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.
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What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn
in the module.
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Answer Key This contains answers to all activities in
the module.
1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included
in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.
We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!
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What I Need to Know
This module was designed and written with you in mind. It is here to help you to be able to
demonstrate the practice of occupational health and safety procedures and be able to apply
these in real-life situations. The scope of this module permits it to be used in many different
learning situations. The language used recognizes the diverse vocabulary level of students.
The lessons are arranged to follow the standard sequence of the course. But the order in
which you read them can be changed to correspond with the textbook you are now using.
The module is about Practicing Occupational Health and Safety Procedures in Front Office
Services.
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What I Know
Multiple Choice.
6. OHS means_______________.
A. Occupational Healthy Service C. Occupational Healthy and Safety
B. Occupational Health and Safety D. Occupational Health Service
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8. Accidents can be prevented through_______.
A. Proper care and maintenance of tools and equipment
B. right attitude toward work
C. If you have a good knowledge about safety practices
D. All of the above
9. The goal of all occupational safety and health programs is to foster a __________.
A. Safe and healthy work environment
B. conducive work environment
C. A good place for all workers
D. None of the above
10. What do you call when the body is relaxed, lengthened and aligned?
A. Awkward postures
B. Prolonged standing
C. Body Relaxing
D. Neutral Position
11. Hanna work as a front desk staff in a hotel. As a front desk staff she spends many
hours standing to serve customers at the reception counter. What Hanna can do to
prevent aches and pain in the legs and feet at the back?
A. Wear shoes with enough cushioning to relieve the stress on your knees and
back when standing for long periods.
B. Take regular breaks.
C. Avoid bending forward and to the sides.
D. Perform a variety of jobs to change postures.
12. Before working at the front desk services, what will Atena do first to prevent hazard
in a workplace?
A. Check the inspection checklist carefully.
B. Ask always to the superior.
C. Do job carefully.
D. All of the above.
13. Which of the following you can do when awkward postures cannot be avoided?
A. Take regular breaks.
B. Perform a variety of jobs to change postures.
C. Complete forceful actions closer to neutral posture.
D. All of the above.
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15. All staff, direct or indirect contact with the guest, should be well- groomed
because it leaves a good impression on the guest and standards of the company.
What kind of consciousness does the workers must possess?
Injuries and diseases in the workplace occur due to unsafe acts and conditions. In this
module you can learn how to practice occupational health and safety in the workplace
to avoid injuries and accidents in the office especially in front office services.
What’s In
Let us start this lesson by recalling the ways on how to perform simple report from
arrival to departure of customers. The knowledge and skills in doing this activity will
help you a lot in practicing occupational health and safety in the front office.
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IT’S ESSAY!
As a front desk officer what are the most important information that you will consider
in preparing simple report about the arrival and departure of the customers?
____________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
__________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________
What’s New
Accidents and danger can happen everywhere. Being aware of the dangers is the first
step in eliminating them and reducing the odds of injuries and accidents occurring.
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What is It
- A decree instituting a labor code thereby revising and consolidating labor and
social laws to afford protection to labor, promote employment and human
resources development and insure industrial peace based on social justice.
Duties of Employers
Duties of Employees
o Cooperate with management
o Report unsafe condition
o Use all safe devices
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• Monitoring;
• Supervision; and
• reporting
Safety Consciousness
➢ It is the most potent factor in the prevention of accidents. Safety consciousness
may be defined as awareness of hazards and alertness to danger.
Health Consciousness
➢ It describes an attitude towards awareness on one’s health and well- being.
Hazard/risk Identification
Injuries and diseases in the workplace occur due to unsafe acts and conditions.
Exposure to dangerous environmental elements, contaminants or work conditions.
UNSAFE ACTS - Occur when employees do not conform or depart from an
established standard, rules or policy. These often happen when an employee has
improper attitude, physical limitations or lacks knowledge or skills. Example includes
improper posture when lifting, not using appropriate gloves when handling chemicals
or reporting to work under the influence of liquor or drugs.
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CATEGORIES OF HAZARD
1. Acute hazard- are those that have an obvious and immediate impact.
Example. A slippery floor where there is an immediate danger or someone slipping
and being injured.
2. Chronic hazard- Have a more hidden, cumulative, long-term impact.
Example. Workplace bullying, where the long-term impact may result in stress or other
psychological injury.
Hazard Examples
1. Physical- slippery floors, objects
in walkways, unsafe or misused
machinery, excessive noise, poor
lighting, fire.
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3. Ergonomic- Poor design of
equipment, workstation design,
(postural) or workflow, manual
handling, repetitive movement.
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6. Biological- Infection by bacteria,
virus, fungi or parasites through a
cut, insect bite, or contact with
infected persons or contaminated
object.
What’s More
Let’s check your understanding about the safety and hazard control practices.
ACTIVITY 1.
TRUE OR FALSE.
Direction: Write FACE if the statement is correct and APP if the statement is
incorrect/ wrong.
_______3. Workers that have direct or indirect contact to the guest should be well-
groomed.
_______4. Cooperation with the management is one of the duty of the employer.
_______5. Giving job safety instructions is one of the employer’s primary duty.
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_______6. A safety management system must have a safety plan.
_______8. Being aware of the danger helps the worker and guest to avoid accidents.
_______9. Rule 2000 states the duties of employers and the employees.
_______10. Presidential decree no.442 is known as the Labor code of the Philippines.
What’s New
Effects of Hazards and Occupational Health and Safety (OHS) Procedures for
controlling hazards/risks in the Workplace
What is It
ERGONOMIC STRESSES
Musculoskeletal injuries are injuries and disorders that affect the human body’s
movement or musculoskeletal system (i.e. muscles, tendons, ligaments, nerves, etc.).
It could be due to a single incident such as lifting a very heavy load or slipping and
falling. However, it is more often due to gradual wear and tear from frequent and
repetitive activities.
The chance of sprains and strains increases with the effort and frequency of
lifts, and with the awkwardness of postures required to access and move these
materials. Slips and falls can also cause serious strains and sprains. Risks for slips
and falls include uneven or slippery floor surfaces, the presence of spilled materials,
and excessively worn footwear soles.
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Recovery from some of these injuries may take time and further damage may
happen, making the problem worse. Most of the problems can be avoided through
applying good ergonomic principles in work design and work practices, which need
not be complicated or costly.
A. AWKWARD POSTURES
“Neutral position is when the body is relaxed, lengthened and aligned. Neutral position
can be either sitting or standing.”
➢ Store heavier or frequently used items at a height between workers’ hips and
chest to reduce awkward postures when handling these items.
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▪ Between the waist and elbows for heavy work demanding downward forces
such as cutting or slicing meat.
B. PROLONGED STANDING
Most jobs in the hotel involve standing work for many hours. Standing for a long
period of time can contribute to aches and pain in the lower limb.
➢ Use foot rails or footrests to be able to shift body weight from one
leg to the other to reduce stress on your back and legs.
➢ Change working positions frequently.
➢ Controls and tools should be positioned so the worker can reach
them easily without twisting or bending. Avoid overreaching.
➢ Wear shoes with well-cushioned insteps and soles to relieve the
stress on your knees and back.
➢ Wear shoes that allow your toes to move freely.
➢ DO NOT wear shoes with heels higher than 5 cm (2 inches).
FRONT DESK STAFF spend many hours standing to serve customers at the reception
counter. They work with visual display units, answer phone calls and handle payment.
This may involve repetitive work, awkward postures and prolonged standing.
Excessive bending of the neck and back during writing, keyboard work or using
the calculator when the height of the desk is too low can cause neck and back aches.
The monitor height may be also too low for the standing position and there may also
be glare problems if not positioned properly.
Prolonged standing with high heel shoes may contribute to aches and pain in
the legs and feet and the back.
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Sprains and strains can be prevented by proper workstation design and
placement of equipment and adopting proper work postures.
• Do not overstretch yourself. Avoid bending and twisting to reach the telephone
or keyboard.
• Avoid bending your back. Make sure the computer monitor is neither too low
nor too high.
• Hold the telephone receiver while writing or typing. Don’t clip it between your
ear and shoulder.
• Put one foot on a step or rail to reduce stress on your back and legs when
standing for long periods. From time to time, alternate the foot you have on the
rail.
• Wear shoes with enough cushioning to relieve the stress on your knees and
back when standing for long periods.
• Vary your working position often.
What’s More
Activity 1.
Modified True or False
Direction: Tell whether the following sentences are True or False. If False, supply the
correct word. Write your answer on separate sheet of paper.
1. Working with the body in a neutral position reduces stress and strain on the
muscles, tendons, and skeletal system.
2. Reaching overhead during cleaning is one of the examples of prolonged
standing.
3. To avoid awkward sitting positions do not slouch.
4. Standing for a long period of time can contribute to aches and pain in the lower
limb.
5. To prevent disorders from prolonged standing wear shoes with heels higher
than 5 cm (2 inches).
6. Excessive bending of the neck and back during writing, keyboard work or using
the calculator when the height of the desk is too low can cause neck and back
aches.
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7. In working at the front desk do bending and twisting to reach the telephone and
keyboard.
8. Surveying workplace to identify hazards is one thing that we should do first.
9. Sprains and strains can be prevented by proper workstation design and
placement of equipment and adopting proper work postures.
10. Personal Protective Equipment should be not maintained properly.
Activity 2.
Word Search
Direction: Find and Circle all of the words that are related to Effect of Hazard and
Occupational Health and Safety (OHS) that are hidden in the grid. The words may be
hidden in any direction. Copy and answer in a separate sheet of paper.
W X L V A W K W A R D P O S T U R E S G H A B
I A B D K L T G W A O U Y R T T P L K Y B A Z
L V Q B N M K U Y N P Y T N O Y U A M O P L
E R G O N O M I C S O R R E Y J T Q Y N N T R
R I T E I B A L D S T S V V A K R A T H A N Y
G O L B H D N I I A E E I O R M E Z Y A R E N
O N L I I I T K N K R F L L N N W C I B I T E
N I E L T E S E E P R O L O N G E D Q T A I L
Prolong Prevent
Ergonomic Awkward Postures
Avoid
• The Department of Labor and Employment (DOLE) is the lead agency of the
government in charge in the administration and enforcement of laws, policies,
and programs on occupational safety and health.
• Rule 1000 on the Presidential Decree No. 442 (Labor Code of the Philippines)
states the Duties of employer and employees.
• Safety management systems have six elements: A safety plan, policies,
procedures and processes, training and induction, monitoring, supervision;
and reporting
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• Safety Consciousness is the most potent factor in the prevention of accidents.
Safety consciousness may be defined as awareness of hazards and alertness
to danger.
• Health Consciousness describes an attitude towards awareness on one’s
health and well- being.
• Practice of Personal Hygiene all staff, irrespective of the fact that they have
direct or indirect contact with the guest should be well groomed.
• Unsafe acts occur when employees do not conform or depart from an
established standard, rules or policy.
• Unsafe conditions are the physical or chemical properties of a material,
machine or the environment which could possibly cause injury to people,
damage to property, disrupt operations or other forms of losses.
• Acute hazards are those that have an obvious and immediate impact.
• Hazards generally fall into six groups; physical, chemical, psychological,
ergonomic, radiation and biological hazards.
• Chronic hazards have a more hidden, cumulative, long-term impact.
• Ergonomic stresses is a musculoskeletal injuries are injuries and disorders that
affect the human body’s movement or musculoskeletal system
• Working in the front desk must avoid awkward and prolong standing or sitting
position
What I Can Do
Direction: Today you will be going to be an inspector. You will inspect your own
house if there were any hazards/ risk on your own house.
Procedures:
1. You must have pen and notebook on hand to write your observations.
2. Start inspecting from the front of your house up to the back door.
3. You will write an essay about the result of your inspection and include your
insights about it.
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Assessment
MULTIPLE CHOICE
Direction: Choose the letter of the correct answer.
1. What do you call the injuries and disorders that affect the human body’s
movement or musculoskeletal system?
A. Ergonomic
B. Musculoskeletal injuries
C. Awkward Postures
D. Prolonged Standing
3. Which of the following thing should you do to prevent disorders from prolonged
standing?
A. Biological injuries
B. Chemical injuries
C. Musculoskeletal injuries
D. Disorders
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6. Accidents can be prevented through_______.
A. proper care and maintenance of tools and equipment
B. right attitude toward work
C. if you have a good knowledge about safety practices
D. All of the above
11. Jenny is a front office worker, she is always aware about her health and well-
being. What kind of consciousness does a worker like Jenny possesses?
ll of the above
13. All staff, direct or indirect contact with the guest, should be well- groomed
because it leaves a good impression on the guest and standards of the company.
What kind of consciousness does the workers must possess?
A. Health consciousness C. Safety consciousness
B Health awareness D. Practice of Personal Hygiene
14. Lead agency of the government in charge in the administration and enforcement
of laws, policies and programs on occupational health and safety.
A. BFAD C. DepEd
B. DOLE D. DPWH
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15. Giving of job safety instructions is one of the primary duty of______.
A. Employee C. Employer
B. Worker D. Part Timer
Additional Activities
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Essay/Journal
Direction: For the item 11-15, make a short essay about “Why is it important to know
the Occupation Health and Safety (OHS) Procedures for controlling hazards and
risks.” (5-10 sentences) Write your answer on separate sheet of paper.
____________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
_____________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
_____________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
_____________________________________________________
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Answer Key
1. B Activity 1. Activity 1
2. J 1. FACE 1. True
3. I 2. FACE 2. False/Awkward
4. G 3. FACE Posture
5. E 4. APP 3. True
6. A 5. FACE 4. True
7. F 6. FACE 5. False/Do not
8. C 7. APP 6. True
9. H 8. FACE 7. False/Avoid
10. D 9. APP 8. True
11. 10. FACE 9. True
12. 10. False/Should
13. be
14.
15.
1. B 11. B Activity 1.
2. D 12. D 1. 443
3. A 13. D 2. 1000
4. C 14. B 3. Acts
5. B 15. C 4. Hygiene
6. D 5. Condition
7. D 6. Hazard
8. D 7. Safety
9. D 8. Six
10. C 9. Safety
10. hazard
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What’s More? Activity 2.
W X L V A W K W A R D P O S T U R E S G H A B
I A B D K L T G W A O U Y R T T P L K Y B A Z
L U V Q B N M K U Y N P Y T N O Y U A M O P L
E R G O N O M I C S O R R E Y J T Q Y N N T R
R I T E I B A L D S T I V V A K R A T H A N Y
G O L B H D N I I A E E I O R M E Z Y A R E N
O N L I I I T K N K R L L N N W C I B I T E
N I E L T E S E E P R O L O N G E D Q T A I L
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References
www.scribd.com/presentation/4172252181/OHS-in-Front-Office-
Servicing
www.oshc.dole.gov.ph.
lawphil.net/status/presdecs/pd1974/p_442_1974.html
www.the-crossword-solver.com/word/instruction
www.oshc.dole.gov.ph
worksafe.vic.gov.au
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