PIMSAT COLLEGES

D A G U P A N C A M P U S
MC ARTHUR HIGHWAY, BOLOSAN DISTRICT, DAGUPAN CITY
COLLEGE OF international hospitality MANAGEMENT
EXC ELLENCE HOSPITALITY PROFESSIONALISM
HOUSEKEEPING PROCEDURES
PRELIMS-II

BASIC TERMINOLOGY FOR LODGING FASCILITIES

Inn. Small, typically rural, lodging establishment that may or may not serve food.
Hotel. Multistoried lodging facilities which range in sizes from 20 rooms to hundred rooms
Motel. Lodging establishments that caters to travelers with automobiles and provides self-service parking
on premises
Lodge. Lodging establishments associated with a particular type of outdoor activity, such as ski lodge or
hunting lodge
Resort. Lodging facilities usually located at a popular vacation location which offer recreational activities
Guest Houses/Tourist Houses. Privately owned home where the owners rent individual bedrooms to
visitors
Condominium. Apartments in a high-rise building located mostly on recreational areas (fully furnished)
Boarding House. Residential facility that provides lodging and meals for guest who normally consider the
facility their home, whether temporarily or permanently
Dormitory. Lodging facility affiliated with some educational or other institution that provides sleeping
accommodations for those in residence.
Nursing Home. Residential facility that provides lodging and foodservice for people requiring nursing or
related care. Those residing in nursing homes tend to be temporarily or permanently infirm, physically or
mentally.

HOTELS CAN BE CLASSIFIED IN THE FOLLOWING WAYS

 Basis of Size
o Number of room
 Under 200 rooms
 200-399 rooms
 400-700 rooms
 More than 700 rooms
 Basis of Star System
o Rankings
 Basis of Location
o Industrial
o City
o Tourism Industry
 Basis of Ownership
o Personal
o Family
o Sole Proprietor
o Group of Company
JOHN ISMAEL TORIO-LAMSEN, BSHRM HOUSKEEPING
PROCEDURES 2018-2019
HOTEL CLASSIFICATIONS AND QUALITY RANKINGS
National Ratings awarded by the regional rating authorities appear for hotels in Europe and parts of
Asia. When the national rating does not correspond to our display of 1.0 to 5.0-stars, additional information
regarding the rating is listed in an advisory box, located in the Hotel Details section.

One Star Hotel

These basic motels, hostels, and dormitories offer no-frills accommodations with minimal on-site
facilities. Public access and guest reception may not operate 24 hours. Daily housekeeping service may not
be offered. Guestrooms are small and functional, but may not have private bathrooms, Tvs, or in-room
telephones.

(one-and-a-half-star hotel)
Hostels and dormitories in this classification customarily offer additional amenities such as billiard
games, Internet stations, and conversational seating areas. Basic motels may offer 24-hour reception, daily
housekeeping service and private bathrooms.

Two Star Hotel

These budget properties offer clean accommodations. Most offer 24-hour reception, daily
housekeeping service, TVs, telephones, clothes rack or small closets, and private bathrooms-possibly with
showers only. On-site dining is usually limited to a Continental breakfast

(two-and-a-half-star hotel)
This classification contains limited-service properties (often all-suite economy properties in North
America) offering upgraded quality and expanded comfort, without the amenities of full-service hotels such
as a restaurant or bell-staff. An expanded Continental breakfast, including hot items, is often served in a
breakfast room. In Asia, multiple on-site dining options may be offered, and at times in the Americas and
Europe basic full-service properties will appear.

Three Star Hotel

Properties in this classification place a greater emphasis on comfort and service, with many offering
an on-site restaurant and bar. Baggage assistance is often available. Guestrooms typically feature more
space, comfortable seating, and better quality bedding. Bathrooms are often larger, with shower/tub
combinations and expanded counter space.

(three-in-a-half-star hotel)
Many of these hotels feature multiple restaurants, uniformed bell staff, and enhanced lobbies with
upscale decor and live plants. Most properties feature upgraded guestroom décor, large desks paired with
comfortable workstation chairs, and TVs housed in armoires. Amenities may include larger bathrooms,
incandescent lighting, and stone counters. Resorts, and some hotels in Asia, often feature attractive pool
areas and small spa facilities or massage treatment rooms.

Four Star Hotel

Lobbies typically offer upscale décor and multiple conversational areas. Services often include a
dedicate concierge, valet parking, turndown service by request, and 24-hour room service. Guestrooms
usually feature superior amenities such as large beds, additional seating, minibars, laptop-compatible
safes, pillow-top mattresses, bathrobes, and upscale bath products. Decorative features such as crown
molding, bathroom artwork, and granite or marble accents may appear. Resorts, and some hotels in Asia,
customarily feature full-service spas, tennis courts, golf access, child-care services, and upgraded pools
with poolside food servers.

(four-in-a-half-star hotel)
Fresh flowers, original art, and luxurious furnishings often adorn the lobbies. Amenities customarily
include fine-dining restaurants (occasionally award-winning), 24-hour room service with hot food items, and
JOHN ISMAEL TORIO-LAMSEN, BSHRM HOUSKEEPING
PROCEDURES 2018-2019
automatic turn down service. Personalized service aims to anticipate guest needs. Guestrooms typically
feature premium hardwood furniture, luxurious bedding with triple sheeting, and large bathrooms with
separate bathtubs and showers, and materials such as granite or marble.

Five Star Hotel

Amenities typically include gourmet dining, luxury spas, and full-service health clubs with lavish
locker rooms. Staff members are generally polished, anticipate guest needs, and consistently address
guests by name. features may include upgraded check-in, a welcome amenity, and butler service on all or
select floors. Guestrooms décor is often elegant and may include coordinated fabrics on drapes, chairs,
headboards, and duvets. Electronic features sometimes include bedside controls for drapes, lighting, and
surround-sound. Oversized bathrooms are often clad in marble, with premium, custom-built features, dual-
sink vanities, enclosed toilets, premium spa-brand toiletries, and fresh flowers or live plants. Five-star
resorts typically offer signature golf courses, tennis centers with choice of playing surfaces, health clubs
with personal trainers, luxurious spas, cultural activities, and children’s day camps. In Asia, both hotels and
resorts often feature some of these amenities.

Star Rating Travelocity Expedia Orbitz

One-star Meets budget basic Economy, no-frills Simple accommodation
needs accommodation
Two-star Meets basic needs Value, clean, basic Value, comfortable,
affordable
Three-star High service, additional Quality, style, comfort, Mid-scale, convenience
amenities personalized service plus comfort
Four-star Superior property, Superior, upscale, high- Deluxe/upscale, comfort
variety of amenities quality plus quality
Five-star Luxury setting, flawless Finest hotels, luxury, Luxury, first-class
guest services superlative service, services, well equipped
highest comfort and state of the art
standards facilities

JOHN ISMAEL TORIO-LAMSEN, BSHRM HOUSKEEPING

PROCEDURES 2018-2019