Writing Documents

Document 1- Job Emails

The screenshots below are the first exchanges between my boss at Crumble Cookie and me. Being the
first time speaking with my new boss, I was professional yet straightforward with my responses. Since I
knew he manages the store and owns it, making him a very busy man. As seen in the email, this form of
communication was effective since it got me an interview, and now I currently work there.
Document 2- Group Project
The messages below are between my group members and me for the comet to the core project. Realizing
my group was hesitant to speak up about our project, I made the first move. I tried to be inclusive and
friendly with my texts throughout to make a good impression and get things done for our project. This
was well received and led to our group being able to meet and start our project.
Document 3- LinkedIn post
This post is about an event I was required to attend for a lab in one of my classes. The purpose of this post
was to reflect on what I learned and give thanks to the person providing the information. For that purpose,
I used phrases such as “I gained,” “She taught me,” and “giving me this opportunity.” These phrases were
used to branch the two purposes of this assignment, leading to an effective post.
Document 4- Messages with a Previous Boss
As already stated, I work at Crumbl Cookie, but I needed a reference from a past employer for my
application. The messages below are asking if it was okay to use one of my previous bosses as a
reference. I had worked for this boss for over a year, so our communication style is more informal than
most exchanges with superiors. Since I understood our relationship, I was direct with my questions and
my follow-up request.
Documents 5- At Work Communication
Working at Crumble Cookie, there are three primary communication skills I use to do my job effectively.
The first is effective listening, making sure I listen to the sounds of the bakery and the people around me.
Being in the front, the iPads we use make different noises based on specific circumstances, such as a
customer wanting to pay with cash, a new order being placed, or a curbside customer arriving. Listening
to distinct tones is essential to providing a well-run service for the customers. The second communication
skill is positive body language, in-store and out of the store. In-store my body language must be inviting
to customers to feel comfortable while ordering or asking questions. When I deliver cookies, I must hold
and positively hand the customer their cookies. This is to minimize the chances of the customer feeling
discomfort about me having their cookies. The last primary communication skill is accurate information
giving. Precise information giving applies to when customers ask me questions about the store or the
cookies. More importantly, this skill is used when speaking to bakers and mixers about what cookies we
need and my predictions of how much to make. Using these three communication skills has helped me
succeed at my job and will continue to help me perform at my best.