[Chapter 1]

INTRODUCTION AND DEVELOPMENT OF FOOD SERVICE INDUSTRY

Defining Food Service

- defined as those
businesses, institutions,
and companies responsible
for any meal prepared
outside the home

- is any business involved in

making and preparing
food and drink
Ways to Categorize Food Service

As categorized by
customers (price, service)

As categorized by industry
(commercial, institution and
consumer business )
Commercial Food Service

Consists of food and beverage businesses that compete for customers such as
Jollibee, McDonalds, KFC, Burger King, Chowking, Mang Inasal, Greenwich,
Tokyo-Tokyo and etc.

Classifications:
• Quick Service
• Full Service
• Catering
• Hotel and Club
Quick Service

• Quick service restaurants

provide customers with
convenience, speed, and basic
services at lower prices.
• Customers usually help
themselves and carry their
own food to their tables.
• They have fewer employees
than other restaurants.
Quick Service

1. Fast food restaurants generally

have a counter where you place
your order, pay for it, wait for it,
pick it up, and either take it with
you or carry it back to your table.
Many have drive through service
as well. Menu items can be
prepared in 3-5 minutes and most
have smaller dining rooms.
2. Cafeterias are food services where
food is displayed along a counter
or serving line. Customers walk
along the line and ask the server to
serve them and then they carry
their tray to the table.
Quick Service

3. Buffets consist of food displayed

on tables. Servers keep displays
stocked with food and customers
walk around and serve themselves,
then take their food to the table.

4. Carryout restaurants specialize

in preparing food for customers to
take with them to eat home or
elsewhere. They may provide very
little seating. These include
delicatessens, grocery stores, and
pizza places.
Full Service
A full service restaurant is a
restaurant in which customers are
seated at a table, give their order to a
server, and are served food at a table

Fine Dining Restaurants

emphasize the highest quality of
service, ingredients, and
atmosphere. There are many more
employees per customer. These
restaurants are usually smaller and
have seating at certain times. Most
have professional chefs on staff.
Full Service
Casual dining restaurants include
all full service restaurants that are
not in included in fine dining.

a. Single-item Restaurants choose

to specialize in a single item of
food such as pizza, steak, pancakes,
or seafood. They may serve other
foods as well, but their focus is on a
single food.
Full Service
Casual dining restaurants include
all full service restaurants that are
not in included in fine dining.

b. Family Restaurants cater to

families and emphasize variety and
comfort. They have extensive
menus and usually offer comfort
foods and traditional American
dishes. Some have developed into
chains.
Full Service
Casual dining restaurants include
all full service restaurants that are
not in included in fine dining.

c. Ethnic Restaurants specialize in

an ethnic cuisine. Examples include
Italian, Chinese, Ethiopian, Indian,
Japanese, Mexican, Spanish, and
Thai.
Catering
• Catering is a provision of food
and service for a special event
that usually involves feeding a
large number of people at one
time.
• Catering is often done for
business events and social
events.
• Catering can be divided into two
types:

On Premise Off Premise

Catering
On premise catering takes place
at the caterer’s place of business,
such as a banquet hall with a
kitchen, hotel, or restaurant.
Off premise catering occurs
when the event is help away from
the caterer’s place of business,
such as at churches, country
clubs, picnics, businesses, and
private homes.

On Premise Off Premise

Hotel and Club Food Service
Hotels provide a variety of food
and beverage services such as:
• Bar in the lobby
• Family style restaurant
• Elegant fine dining restaurant
• Sandwich service by the pool
• Room service
• Catering
Hotel and Club Food Service
Private clubs were developed to
meet the social and leisure needs
of their members.
Examples of clubs are Country,
City, Yacht, Military, Health,
Beach,
Membership is often invitation
only and one must pay annual
fees.
Most clubs operate at least one
dining room and have extensive
catering facilities.
Institutional Food Service

Institutional
Foodservice consists
of foodservice
provided to customers
in an institution, such
as a school, hospital,
military, or prison.
Institutional Food Service

Health Care Food Service

• Foodservice that takes place
in hospitals, nursing facilities,
and assisted care residences.
• Some are served in a
customer’s room and some are
served in a dining hall.
• It is important that the food
served meets all the calories
and nutrients that a patient
needs to restore and maintain
health.
Institutional Food Service

Business Food Service

Foodservice provided in a
business for the
convenience of people
who work at the business,
such as an employee
cafeteria in an office
building or factory
Food Service within a Business

- A food and beverage

business located in a
consumer business. It is
often offered as a
convenience to the
customer.

Categorized by:
• Recreation
• Retail
• Transportation
Food Service within a Business

Recreation Food Service

Includes all foodservice offered
as a part of a recreation business,
such as sports arenas, zoos,
movie theaters, and museums. It
can an range from fast food, to
quick service, full service, and
even fine dining. Includes all
foodservice offered as a part of a
recreation business, such as
sports arenas, zoos, movie
theaters, and museums.
Can range from fast food, to
quick service, full service, and
even fine dining.
Food Service within a Business

Retail Food Service

- includes all foodservice
offered as a part of a retail
store or shopping center.
- can be found in malls,
individual retail stores,
bookstores, grocery stores,
gas stations, and
convenience stores.
- are mainly fast food
restaurants, but some full
service restaurants can be
found in malls and shopping
centers.
Food Service within a Business

Transportation Food Service

1. Foodservice During
Travel • Airplane food,
dining on long distance
trains and foodservice on
cruise ships

2. Restaurants in airports
and railroad stations.
Usually are quick serve,
but some are not.
 Essential Attributes of Service Personnel

o Professional and Hygienic Appearance

o Knowledge of Food and Beverage
o Technical Ability
o Punctuality
o Local Knowledge
o Personality, Conduct and Attitude
o Memory
o Honesty and Integrity
o Salesmanship
o Has Sense of Urgency
o Knowledge on Customer Complaint
o Team Player
[Chapter 1]
INTRODUCTION AND DEVELOPMENT OF FOOD SERVICE INDUSTRY