Professional Documents
Culture Documents
5 – Outstanding
4 – Very Satisfactory
3 – Satisfactory
2 – Unsatisfactory
1 - Poor
RATING
OUTPUT SUCCESS INDICATORS (TARGETS + MEASURES) ACTUAL ACCOMPLISHMENT REMARKS
Q1 E2 T3 A4
4.50 4.67 4.47 4.54
Taxpayer Satisfaction 80% of primary and secondary registration are processed within 1 hour and 18 mins with 5 errors 100% of primary and secondary registration were 4 5 5 4.67
processed within 45 mins with 1 error
CORE FUNCTIONS
Process all Applications for New Business 70% of New Business Registrants Processed within 25 mins with 3 errors 100% of New Business Registrants received and 4 5 5 4.67
Registrants processed within 15 mins with no error
4
Process and Issue Certificate of Registration 70% of applications processed and issued within 40 minutes with 5 errors 100% of COR application processed and issued 4 5 5 4.67
within 20 mins with 1 error
Establishes an updated taxpayers profile and 70% of Registration Updates received and Processed within the a rating period 100% of registration masterlist were maintained 5 5 5.00
information
Maintains a masterlist of all taxpayers with RDOs 70% of Registration Masterlist were maintained within rating period 100% of registration masterlist were maintained 5 5 5.00
jurisdiction
Customer Services 70% of Taxpayers inquiry answered within 15 mins 100% of Taxpayers inquiry answered within 6 mins 5 5 5 5.00
SUPPORT FUNCTIONS
Timely Submission of Reports 100% reports submitted on time 100% of reports were submitted 5 5 5.00
TIN Issuance 70% of applications processed and issued within 10 minutes with no error 100% of applications processed and issued within 5 4 4 4.33
10 minutes with no error = 7, 230
Registration of Books of Accounts (Manual/Loose 70% of Books of Accounts Processed and registered within 24 mins with 5 errors 100% of Books of Accounts processed and 5 4 4 4.33
leaf) registered within 10 mins = 4, 710 with 3 errors
Express Lane for Senior Citizens/Pregnant Express Lane for Senior Citizens/Pregnant Women/PWD 100%maintained Express Lane of Senio Citizens/Pregnant/PWD 4 4 4.00
Women/PWD 100% maintained
Issues Certifications for Generated 70% of generated correspondences issued for certification within 30 mins with 3 errors 100% of generated Correpsondences issued for 4 4 4.00
Correspondences certification within 18 minutes with no error
Properties Management 70% accuracy in management of properties and supplies done within 5 days after the end of the month 100% accuracy in management of properties and 4 4 4.00
supplies done within 2 days after the end of the
month
Performance Plan/valuation Timely submission of office/individual performance plan/ evaluation within 5 days before the deadline Timely submission of office/individual performance 5 4 4.50
with no errors plan/ evaluation within 3 days before the deadline
with no error
Outgoing Documents Managements 70% of the outgoing documents handled/recorded within 4 hours with no error 100% of the outgoing documents handled/recorded 5 4 4.50
within 3 hours with no error
Other Duties Efficient performance of other duties that maybe assigned with no error within 4 hours with minimum Efficient performace of other duties assigned within 5 4 4.50
supervision 2 hours with minimum supervision
5 – Outstanding
4 – Very Satisfactory
3 – Satisfactory
2 – Unsatisfactory
1 - Poor
RATING
OUTPUT SUCCESS INDICATORS (TARGETS + MEASURES) ACTUAL ACCOMPLISHMENT REMARKS
Q1 E2 T3 A4
4.50 4.67 4.47 4.54
Taxpayer Satisfaction 80% of primary and secondary registration are processed within 1 hour and 18 mins with 5 errors 100% of primary and secondary registration were 4 5 5 4.67
processed within 45 mins with 1 error
CORE FUNCTIONS
Process all Applications for New Business 70% of New Business Registrants Processed within 25 mins with 3 errors 100% of New Business Registrants received and 4 5 5 4.67
Registrants processed within 15 mins with no error
4
Process and Issue Certificate of Registration 70% of applications processed and issued within 40 minutes with 5 errors 100% of COR application processed and issued 4 5 5 4.67
within 20 mins with 1 error
Establishes an updated taxpayers profile and 70% of Registration Updates received and Processed within the a rating period 100% of registration masterlist were maintained 5 5 5.00
information
Maintains a masterlist of all taxpayers with RDOs 70% of Registration Masterlist were maintained within rating period 100% of registration masterlist were maintained 5 5 5.00
jurisdiction
Customer Services 70% of Taxpayers inquiry answered within 15 mins 100% of Taxpayers inquiry answered within 6 mins 5 5 5 5.00
SUPPORT FUNCTIONS
Timely Submission of Reports 100% reports submitted on time 100% of reports were submitted 5 5 5.00
TIN Issuance 70% of applications processed and issued within 10 minutes with no error 100% of applications processed and issued within 5 4 4 4.33
10 minutes with no error = 7, 230
Registration of Books of Accounts (Manual/Loose 70% of Books of Accounts Processed and registered within 24 mins with 5 errors 100% of Books of Accounts processed and 5 4 4 4.33
leaf) registered within 10 mins = 4, 710 with 3 errors
Express Lane for Senior Citizens/Pregnant Express Lane for Senior Citizens/Pregnant Women/PWD 100%maintained Express Lane of Senio Citizens/Pregnant/PWD 4 4 4.00
Women/PWD 100% maintained
Issues Certifications for Generated 70% of generated correspondences issued for certification within 30 mins with 3 errors 100% of generated Correpsondences issued for 4 4 4.00
Correspondences certification within 18 minutes with no error
Properties Management 70% accuracy in management of properties and supplies done within 5 days after the end of the month 100% accuracy in management of properties and 4 4 4.00
supplies done within 2 days after the end of the
month
Performance Plan/valuation Timely submission of office/individual performance plan/ evaluation within 5 days before the deadline Timely submission of office/individual performance 5 4 4.50
with no errors plan/ evaluation within 3 days before the deadline
with no error
Outgoing Documents Managements 70% of the outgoing documents handled/recorded within 4 hours with no error 100% of the outgoing documents handled/recorded 5 4 4.50
within 3 hours with no error
Other Duties Efficient performance of other duties that maybe assigned with no error within 4 hours with minimum Efficient performace of other duties assigned within 5 4 4.50
supervision 2 hours with minimum supervision
5 – Outstanding
4 – Very Satisfactory
3 – Satisfactory
2 – Unsatisfactory
1 - Poor
RATING
OUTPUT SUCCESS INDICATORS (TARGETS + MEASURES) ACTUAL ACCOMPLISHMENT REMARKS
Q 1
E
2
T3 A4
Taxpayer Satisfaction 80% of primary and secondary registration are processed within 1 hour and 18 mins with 5 errors
CORE FUNCTIONS
Process all Applications for New Business 70% of New Business Registrants Processed within 25 mins with 3 errors
Registrants
Process and Issue Certificate of Registration 70% of applications processed and issued within 40 minutes with 5 errors
Establishes an updated taxpayers profile and 70% of Registration Updates received and Processed within the a rating period
information
Maintains a masterlist of all taxpayers with RDOs 70% of Registration Masterlist were maintained within rating period
jurisdiction
DATABASE CLEAN-UP
Business Closure/Cessation 70% of the business closure end dated upon application over the number of application received
SUPPORT FUNCTIONS
Timely Submission of Reports 100% reports submitted on time
TIN Issuance 70% of applications processed and issued within 10 minutes with no error
Registration of Books of Accounts (Manual/Loose 70% of Books of Accounts Processed and registered within 24 mins with 5 errors
leaf)
Express Lane for Senior Citizens/Pregnant Express Lane for Senior Citizens/Pregnant Women/PWD 100%maintained
Women/PWD
Issues Certifications for Generated 70% of generated correspondences issued for certification within 30 mins with 3 errors
Correspondences
Properties Management 70% accuracy in management of properties and supplies done within 5 days after the end of the month
Performance Plan/valuation Timely submission of office/individual performance plan/ evaluation within 5 days before the deadline
with no errors
Outgoing Documents Managements 70% of the outgoing documents handled/recorded within 4 hours with no error
Other Duties Efficient performance of other duties that maybe assigned with no error within 4 hours with minimum
supervision