Department of Education: Citizen'S Charter 2021

Republic of the Philippines
Department of Education
Region XII
Div ision of South Cotabato
Lake Sebu I
LAKE SEBU CENT RAL ELEMENTARY SCHOOL
CITIZEN’S CHARTER
2021
SCHOOL’S SERVICES:
1. Enrollment
2. Distribution/Retrieval of Printed Self-Learning Modules in Modular Distance Learning
3. Issuance of School Forms, Certifications, and Other School Permanent Record
4. Submission of Employment Application for Teacher I Position
5. Public Affairs
School ID: 130671 ‖ Address: Poblacion, Lake Sebu, South Cotabato ‖email: 130671@deped.gov.ph
Region XII
Lake Sebu I
CITIZEN’S CHARTER
2021
1. ENROLLMENT
Service Description:
To cater parents/guardians coming to the school for the purpose of enrollment. However, in order to provide parents/guardians the ease of enrollment by not
leaving their homes and avoid the risk of possible exposure with Covid-19, the school head has instructed all the teacher-adviser to conduct asynchronous enrollment
survey via call, text or chat to confirm the enlistment of learners in the school.
OFFICE LAKE SEBU CENTRAL ELEMENTARY SCHOOL

Classification Simple-- Application/requests which only require ministerial action or present
only inconsequential issues for resolution.
Type of Transaction Government to Citizen (G2C)
Who may avail: Learners/Transacting Public
CHECKLIST OF REQUIREMENT WHERE TO SECURE

For incoming Kindergarten
1. Certificate of Live Birth-1 photocopy Philippine Statistics Authority
2. Modified Learner’s Enrollment Survey Form (MLESF) – 1 Original Records/ Guidance/LIS Coordinator/Adviser
Region XII
Lake Sebu I
For Incoming Grade 1-Grade 6, Bali-Aral & Transferees

1. ECCD (incoming Grade 1 only)
2. Certificate of Completion (for incoming grade 1 only) Records/ Guidance/LIS Coordinator/Adviser
3. SF9 Learner Progress -Report Card
4. Certificate of Live Birth-1 photocopy Philippine Statistics Authority
FEES TO PERSON
CLIENT STEPS AGENCY ACTION PROCESSING
BE PAID RESPONSIBLE
For Asynchronous Enrollment
1. Wait for a call, text, and/or chat of teachers 1.1. Contact parents/guardians via call, text, and/or chat to NONE 35 minutes Teacher/ Adviser
confirm enlistment of learners in the school
2. Give the needed data being asked or in the 2.1. Conduct a survey based on the MLESF to gather the data
enrollment survey received needed for different learning modality
2.2. Transfer to the MLESF the data being given by
parents/guardians
3. Submit and wait for the confirmation of 3.1. Validate the information given based on the SF1 of previous
enrollment school year.
For balik-aral and/or transferees, double check the status of
learner/s in the LIS if ever the facility is available
TOTAL NONE 35 minutes
For Walk-in Registrants
1. Bring documentary requirements during
enrollment NONE 5 minutes
Region XII
Lake Sebu I
2. Proceed to Enrollment Helpdesk & submit 2.1. Assess the pertinent documents NONE 30 minutes Enrollment
credentials 2.2. For Transferees/ Balik-aral, conduct quick interview to Helpdesk/Focal
determine the reason of transferring-in and/or being a balik- Person/ Guidance
aral.
3. Legibly fill out and submit the Modified 3.1. Check the completeness of information MLESF and other Teacher/ Adviser
Learner’s Enrollment Survey Form credentials presented for the grade level.
(MLESF) 3.2. Receive and log complete requirements per grade level.
If incomplete, tag as Temporary enrolled & required to
submit Affidavit of Undertaking
3.3. Approval of transfer by School Head
3.4. Endorsement and Submission of list of enrollees to the
Records/ Registrar/ICT Coordinator
(For transferees from Private Schools) Temporary enroll
learners with incomplete credentials/ requirements:
Endorsement to ICT/LIS Coordinator
3.5. Listing and posting of enrollees for sectioning
3.6. Enrollment of official learners in the LIS whenever the
facility is available
Region XII
Lake Sebu I
2. DISTRIBUTION/RETRIEVAL OF PRINTED SELF-LEARNING MODULES IN MODULAR DISTANCE LEARNING

The process of distributing and retrieving of Self-Learning Modules (SLM) to parents/guardians coming to the school and following minimum health standard
mandated by the IATF. Basic Education- Learning Continuity Plan (BE-LCP) introduces different Distance Learning Modalities that suit to the learner’s present
situation in line with COVID 19 pandemic. Using printed modular learning modality is generally appropriate for learners in our school. Learners and parent are being
oriented on the learning modality especially on their new role on how learning at home will be facilitated. SLM will be distributed to each learner

Classification Simple- Application/requests which only require ministerial action or
present only inconsequential issues for resolution.
Who may avail: Parents/Guardian and Learners

1. Disinfection equipment at entrance of the school Prepared by the School Personnel/ Teachers/ School Supply Office
2. Designated distribution/retrieval area of the classrooms with protective plastic shields
3. Disinfection supplies, face masks and face shields Prepared by teachers / School Supply Officer
4. Virtual Orientation of BELCP-Modular Distance Learning and Process of Distribution of Conducted by the school and posted on its Facebook page
Modules
5. SC-CCTS Downloaded or issued in the barangay hall
6. Logbook of persons coming to and from the school Prepared by the school administration and/or teacher adviser
7. List of learners per distribution / retrieval Prepared by the teacher adviser
Region XII
Lake Sebu I
FEES TO PERSON
BE PAID RESPONSIBLE
1. Parents/Guardians report to the 1.1. Check and monitor the proper health and safety protocol NONE 40 minutes School Security
designated area of distribution per before admitting the client in the school entrance Personnel
grade level/section 1.2. Ask learner’s name and release the module, and other learning
packs. Remind the parents/guardian about the schedule of the Class Adviser
next distribution and retrieval.
2. Parents/Guardians return the modules 2.1. Receive the SLMs and other learning packs with answer
on the scheduled date. sheets and outputs.
2.2. Check the completeness using the Monitoring of SLM
Distribution & Retrieval Form
3. Segregate the submitted SLMS, 3.1. Assist the parents/guardians to drop the returned SLMs to the
answer sheets and other learning designated/prepared boxes for faster segregation
packs 3.2. Disinfect the retrieved SLMS and other learning packs
4. Parents/Guardians receive the new 4.1. Place the SLM and other learning packs to the
modules designated/prepared boxes for disinfection
4.2. Wait for parents/guardians to claim.
4.3. Release the new modules to the parents/guardians
5. Log on the attendance sheet with 5.1. Log on the Monitoring of SLM Distribution & Retrieval Form
necessary information
Region XII
Lake Sebu I
3. ISSUANCE OF SCHOOL FORMS, CERTIFICATIONS, AND OTHER SCHOOL PERMANENT RECORD

Issuance of school forms is an integral part of school services. Learners moving on to the next level or to other learning institution, and those are required to
submit credential as proof of their academic attainment. As such, the school assigned focal person to facilitate the release and retrieval of such pertinent documents.

Classification Simple- Application/requests which only require ministerial action or
present only inconsequential issues for resolution.
Who may avail: Learners/Transacting Public

For School Request of Form 137
1. Request form-1 copy From receiving school where the learner is currently enrolled
2. Authorization Letter & Valid ID (for representative of requesting party) Requesting person or client
For Personal Request of Form 137
1. Letter Address to the School Head indicating the Year & Section, School Year & purpose Requesting person or client
of request
For Duplicate Copy of Form 137/SF10 , Form 138/SF9 and/or Diploma
1. Affidavit of Loss or Certification from the Barangay in case of Fire/Flood Victim Public Attorney’s Office or Barangay Hall
For Good Moral Certificate
1. Request Form Registrar
Region XII
Lake Sebu I
For Correction of Name, Birthdate in the School Records
1. Letter request address to the School Head Requesting person or client
2. Original Copy of PSA Birth Certificate & one (1) photocopy Philippine Statistics Office
3. Authorization Letter (for representative of requesting party) Requesting person or client
4. Documentary Stamp Bureau of Internal Revenue
For 4Ps Certification
1. Request slip given by DSWD DSWD/ Request from parent/guardian
2. Personal appearance/ authorized representative stating the purpose for the request Requesting person or client
FEES TO PERSON
BE PAID RESPONSIBLE
For School Request of Form 137
1. Submit Request Form from the receiving 1.1. Receive the request form and verify the status of the learner NONE 30 minutes Registrar/Records
school where the learner is currently Section
enrolled
2. Submit Authorization Letter (for 2.1. Receive, check and verify the documents and ID presented
representative of requesting party) and 2.2. Search the requested documents
present Valid ID 2.3. Print or photocopy the requested documents
2.4. Review and verify the document and certify true copy
3. Write name, date & affix signature in the 3.1. Release the document and ensure client signed the logbook
logbook upon receipt of documents upon receipt
Region XII
Lake Sebu I
For Personal Request of Form 137

1. Submit Letter Request and present Valid 1.1. Receive the request form, verify the ID presented and check NONE 30 minutes Registrar/Records
ID the status of the learner Section
representative of requesting party) and
present Valid ID
3. Legibly fill up and submit the Request 3.1. Provide client the Request form
form 3.2. Receive the form, check the completeness of the information
then search for the requested document
3.3. Search the requested documents
3.4. Print or photocopy the requested documents
For Duplicate Copy of Form 137/SF10 , Form 138/SF9 and/or Diploma
1. Secure Affidavit of Loss or Certification NONE 30 minutes Registrar/Records
from the Barangay in case of Fire/Flood Section
Victim
2. Present Valid ID and Affidavit of Loss or 2.1. Receive, check and verify the documents and ID presented
Certification
3. Authorization Letter (for representative of 3.1. Receive, check and verify the documents and ID presented
requesting party) and present valid ID 3.2. Search the requested documents
3.3. Print or photocopy the requested documents
Region XII
Lake Sebu I
For Good Moral Certificate
1. Present Valid ID and state the purpose of 1.1. Receive and verify the ID presented NONE 30 minutes Registrar/Records
request Section
present Valid ID
3. Legibly fill out and submit the form 3.1.
Provide the client the Request form form
3.2.
Receive the form, check the completeness of the information
3.3.
Verify the status of learner from the adviser, if needed
3.4.
Search the requested documents
3.5.
Print or photocopy the requested documents
3.6.
Review and verify the document and certify true copy
4. Write name, date & affix signature in the 4.1.
Release the document and ensure client signed the logbook
For Correction of Name, Birthdate in the School Records
1. Submit Letter Request, PSA Birth 1.1. Receive and verify the documents and ID presented. NONE 30 minutes Registrar/Records
Certificate and present Valid ID Section
Region XII
Lake Sebu I
2. Submit Authorization Letter (for 2.1. Receive and verify the document and ID presented
present Valid ID
3. Legibly fill out and submit the form 3.1. Provide the client the Request form form
3.2. Receive the form, check the completeness of the information
then search for the requested document
3.3. Print the corrected document
3. Write name, date & affix signature in the 3.1 Release the document and ensure client signed the logbook
For 4Ps Certification
1. Personal appearance of a 4Ps member 1.1. Receive, check and verify the ID presented NONE 30 minutes Registrar/Records
2. Authorization Letter (for representative of 2.1. Receive, check and verify the document and ID presented Section/ Adviser
requesting party) and present Valid ID
3. Present Request form given by DSWD, 3.1. Search the data of the learner
for enrollment of beneficiary/if applicable 3.2. Legibly fill out the request form with the needed data
3.3. Print/provide the requested documents
4. Write name, date & affix signature in the 4.1 Release the document and ensure client signed the logbook
Region XII
Lake Sebu I
4. SUBMISSION OF EMPLOYMENT APPLICATION FOR TEACHER I POSITION

Any Licensed Professional Teacher with interest in applying for a teaching position may submit his/her complete credentials at the school level then forwarded
to Division office thru District/Division Screening Committee for evaluation and assessment.

Classification Highly Technical-Transaction which requires the use of technical
knowledge, specialized skills and/or training the processing or evaluation
thereof.
Who may avail: Teacher-Applicant

1. Letter of Intent address to the Schools Division Superintendent Teacher-Applicant
2. Duly accomplished Personal Data Sheet (PDS) w (CS Form No. 212. Revised 2017) with Teacher-Applicant
Work Experience Sheet attachment, if applicable with latest 2x2 ID picture
3. Certified photocopy of LET Ratings Teacher-Applicant
4. Certified photocopy of updated PRC License/ID Professional Regulation Commission (PRC)
5. Authenticated copies of Transcript of Records (Undergraduate and Graduate, if any) with School where Client/Applicant graduated
General Weighted Average issued by the school for Teacher Applicants
6. Certificate of Employment, Contract of Service, or Duty signed Service Record with Previous Employments/Previous Employers
Inclusive Dates and School Clearance, whichever are applicable
7. Photocopy of the Performance Ratings covering one (1) year performance in the last rating Previous Employments/Previous Employers
period/s prior to the assessment, if applicable
Region XII
Lake Sebu I
8. Photocopy of Certificates of related training/seminar/workshop/forum/specialized training, Teacher-Applicant

if applicable
9. Original Copy of NBI Clearance Office of the National Bureau of Investigation
FEES TO PERSON
BE PAID RESPONSIBLE
Log in to Visitors Logbook. NONE School Personnel
Submit the complete document, properly Conduct simple interview School Head
labelled, to the Office of the principal of
preferred school 30 minutes
Receive, check and verify as to accuracy and authenticity of the

documents
Received one copy of verified and attested Issue a duly verified and attested checklist of requirement to the
checklist of requirements duly signed by applicants
the School Head
Conduct initial screening/evaluation of pertinent documents of 30 hours School’s Selection
teacher-applicant Committee
Submit all the pertinent documents of teacher applicants with 24 hours School’s Selection
summary of initial evaluation, checklist of requirements to the Committee
Division Office.
Region XII
Lake Sebu I
5. PUBLIC AFFAIRS
Public affairs are essential in the building and development of good relations between the school and its stakeholders. The school needs to work with different
agencies, groups, organizations, offices and individuals to strengthen partnership and collaboration to attain its goals and objectives based on the SIP/AIP. The school
recognizes its responsibility to address concerns and issues with its learners and stakeholders.

Classification Complex-application which requires the use of technical knowledge
specialized skills and/or training in the processing or evaluation thereof
Who may avail: Learners and Stakeholders
Complete/ Pertinent Information of the client School Information Coordinator
FEES TO PERSON
BE PAID RESPONSIBLE
1. Sign in the visitors log book in school 1.1. Conduct simple interview NONE 10 minutes Teacher
and follow health protocols
2. Report issues and concerns 2.1. Receive issues and concerns in any form of communication NONE 30 minutes School
2.2. Coordinate with concerned person NONE Head/Teachers
Region XII
Lake Sebu I
2.3. Assess and review the problem and shall act upon the 16 hours School Head and
complaint as soon as possible grievance
committee
2.4. Formal response will be imposed NONE 40 hours School Head
* The action that will be taken in relation to the complaint based
from the decision made.
* The explanation why the school is unable to take the action
in relation to the complaint; or
* The explanation why the complaint has been referred to
higher authority.
Prepared by:
KRISTINE L. CALIXTON, T-III

Guidance-Designate
NOTED:
SHIRLEY L. CABAOBAO, P-I

School Head

Department of Education: Citizen'S Charter 2021

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Department of Education: Citizen'S Charter 2021

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Republic of the Philippines

OFFICE LAKE SEBU CENTRAL ELEMENTARY SCHOOL

CHECKLIST OF REQUIREMENT WHERE TO SECURE

For Incoming Grade 1-Grade 6, Bali-Aral & Transferees

2. DISTRIBUTION/RETRIEVAL OF PRINTED SELF-LEARNING MODULES IN MODULAR DISTANCE LEARNING

OFFICE LAKE SEBU CENTRAL ELEMENTARY SCHOOL

CHECKLIST OF REQUIREMENT WHERE TO SECURE

3. ISSUANCE OF SCHOOL FORMS, CERTIFICATIONS, AND OTHER SCHOOL PERMANENT RECORD

OFFICE LAKE SEBU CENTRAL ELEMENTARY SCHOOL

CHECKLIST OF REQUIREMENT WHERE TO SECURE

For Personal Request of Form 137

4. SUBMISSION OF EMPLOYMENT APPLICATION FOR TEACHER I POSITION

OFFICE LAKE SEBU CENTRAL ELEMENTARY SCHOOL

CHECKLIST OF REQUIREMENT WHERE TO SECURE

8. Photocopy of Certificates of related training/seminar/workshop/forum/specialized training, Teacher-Applicant

Receive, check and verify as to accuracy and authenticity of the

OFFICE LAKE SEBU CENTRAL ELEMENTARY SCHOOL

CHECKLIST OF REQUIREMENT WHERE TO SECURE

Complete/ Pertinent Information of the client School Information Coordinator

KRISTINE L. CALIXTON, T-III

SHIRLEY L. CABAOBAO, P-I

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