Ideas for Action

1. Make sure the Leader is Vulnerable First and Often

A. What is one thing that I currently do that you'd like me to continue to do?
B. What is one thing that I don't currently do frequently enough that you think I
should more
ofen?
C. What can I do to make you more effective?
2. Overcommunicate Expectations
-Most successful groups were EXPLICIT and PERSISTENT about sending, big, clear
signals that
established those expectations, modeled cooperations, and aligned language and
roles to maximize helping behavior.
3. Deliver the negative stuff in person.
-If you will give feedback, give it face-to-face
4. When Forming New Groups, Focus on Two Critical Moments
A.The first vulnerability
B. The first disagreement
5. Listen Like a Trampoline
Good listening is about more than nodding attentively, its about adding insight and
creating moments of mutual discovery.
1. They interact in ways that make the other person feel safe and supported
2. They take a helping, cooperative stance
3. They make occasional suggestions to open up alternative paths.
6. IN Conversation, Resist the Temptation to Reflexively Add Value
The most important part of creating vulnerability of ten sidies not in what you say
but in what you do not say.