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SOP - Conduct Operation Audit in Front Office
SOP - Conduct Operation Audit in Front Office
Front Office
SOP Number: FO- 09 ( SOP serial number and department code )
Department: Front Office – Managers
General audit:
Telephones:
2) Does they check if the calls are getting captures on PMS from the
EPABX system in a regular interval?
3) Does the lines are opened and closed automatically with guest
check-in ?
16) Are local and long distance carriers reviewed regularly for
quality, service, and pricing?