BUSINESS ENGLISH CERTIFICATE

Vantage

Listening 0351/03

SAMPLE TEST

Time Approximately 40 minutes (including 10 minutes’ transfer time)

INSTRUCTIONS TO CANDIDATES
Do not open this question paper until you are told to do so.
Write your name, centre number and candidate number on your answer sheet if they are
not already there.
Listen to the instructions for each part of the paper carefully.
Answer all the questions.
While you are listening, write your answers on the question paper.
You will have 10 minutes at the end of the test to copy your answers onto the separate answer
sheet. Use a pencil.
At the end of the test, hand in both this question paper and your answer sheet.

INFORMATION FOR CANDIDATES

There are three parts to the test.
Each question carries one mark.
You will hear each piece twice.
For each part of the test there will be time for you to look through the questions and time for
you to check your answers.

500/2427/9
© UCLES 2015 Cambridge English Level 1 Certificate in ESOL International (Business English)
 PART ONE Conversation Two
Questions 1 – 12 (Questions 5 – 8)

• You will hear three telephone conversations or messages. • Look at the form below.

• Write one or two words or a number in the numbered spaces on the notes or forms below. • You will hear a man calling a computer supplier.

• You will hear each recording twice.

LISTENING SAMPLE PAPER

HILLS PC SUPPLIES
Conversation One
Customer Services
(Questions 1 – 4)
Telephone Message

• Look at the notes below.

Caller’s name: James Firth
• You will hear a woman telephoning a conference centre office.
Client: Allen and Brown Ltd

Item(s) ordered: (5) ...............................................

NOTES ABOUT SEMINAR
Order no./date: HPC02345 / 12-3-02
Date: 21st February
Notes: order was delivered late by the (6) ...............................................
Title: (1) ................................................................

and was supplied without (7) ...............................................

Time: 10 am – 4 pm.
Action: call to apologise and discuss (8) ...............................................
Venue: (2) ................................................................

Topic of extra workshop: (3) ................................................................

Amount payable in advance: (4) £................................................................ per person

Turn Over ‹
2 3

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 B E C VA N TA G E

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Conversation Three PART TWO
(Questions 9 – 12) Questions 13 – 22

• Look at the notes below. Section One

• You will hear a recorded message about a job vacancy. (Questions 13 – 17)

• You will hear five short recordings. Five people are talking about a problem that occurred.

• For each recording, decide what each speaker is talking about.

Position: Manufacturing Administrator
• Write one letter (A – H) next to the number of the recording.

Responsible to: (9) .................................................... • Do not use any letter more than once.

• You will hear the five recordings twice.

Candidates should preferably be qualified in
The person appointed will need to be
relations with other people.
(10) ...................................................
A losing a business card
13 .........................................................
(11) .................................................... in their B taking the wrong equipment
14 ......................................................... C arriving late for a meeting

D forgetting an address
Salary: (12) .................................................... 15 .........................................................
E misunderstanding a message
16 ......................................................... F missing a presentation

G forgetting to make a phone call

17 .........................................................
H taking the wrong documents

Section Two
(Questions 18 – 22)

• You will hear another five recordings.

• For each recording, decide what the speaker is doing.

• Write one letter (A – H) next to the number of the recording.

• Do not use any letter more than once.

• You will hear the five recordings twice.

A making a complaint
18 .........................................................
B confirming information

19 ......................................................... C giving instructions

D changing an arrangement
20 .........................................................
E requesting information

21 ......................................................... F making a recommendation

G giving an invitation
22 .........................................................
H requesting advice

Turn Over ‹
4 5
 PART THREE 28 José Martínez left the first company he worked for because it
Questions 23 – 30
A set the staff impossible targets.
• You will hear a radio interview with José Martínez, the Director of Pizza Rapida, a pizza delivery B offered insufficient incentives.
chain in Spain. C provided inadequate support.
• For each question 23 – 30, mark one letter (A, B or C) for the correct answer.

• You will hear the recording twice.

29 José Martínez finds that popular sports events

A are good places to advertise his service.

23 José Martínez became successful by
B raise brand awareness through team sponsorship.
C increase public demand for his products.
A taking over a well-known competitor.
B establishing an innovative retail business.
C gaining a reputation for high quality. 30 What does José Martínez plan to do in the future?

A develop a chain of restaurants

24 Before José Martínez set up his pizza delivery service, he
B set up a franchise operation
C expand into the frozen food market
A tested samples on potential clients.
B handed out product questionnaires.
C assessed demand in different areas. You now have 10 minutes to transfer your answers to your Answer Sheet.

25 According to José Martínez, the Spanish fast food business

A is different from that of the U.S.

B has slowed slightly in its rate of growth.
C employs an increasing number of women.

26 José Martínez wants his trainee managers to

A develop a competitive attitude.

B try out some of the shop-floor jobs.
C spend some time working abroad.

27 José Martínez believes that at first people invested in Pizza Rapida because they

A were attracted by what the company offered.

B saw that the shares were performing well.
C thought food companies were a safe investment.

6 7

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 Part 1 - Conversation Two
5
V A N T A G E 1 5 0

Candidate Name Centre No. 6

If not already printed, write name
in CAPITALS and complete the 1 6 0
Candidate No. grid (in pencil).

Candidate’s Signature Candidate No.

0 0 0 0 7
1 1 1 1
Examination Title Examination 1 7 0
2 2 2 2
Details
3 3 3 3
Centre
4 4 4 4
8
5 5 5 5
Supervisor: 6 6 6 6 1 8 0
If the candidate is ABSENT or has WITHDRAWN shade here 7 7 7 7
8 8 8 8
9 9 9 9 Part 1 - Conversation Three
BEC Vantage Listening Answer Sheet 9
1 9 0
Instructions
Use a PENCIL (B or HB). 10
Rub out any answer you wish to change with an eraser.
1 10 0
For Part 1:
Write your answer clearly in CAPITAL LETTERS.
Write one letter or number in each box. 11
If the answer has more than one word, leave one box empty between words.
1 11 0
For example: 0
12
For Parts 2 and 3:
Mark one box for each answer. 1 12 0

For example:
If you think C is the right answer to the question, mark your answer sheet like this: Part 2 - Section One Part 3
A B C 13 A B C D E F G H 23 A B C
0

14 A B C D E F G H 24 A B C
Part 1 - Conversation One A B C D E F G H A B C
15 25
1 A B C D E F G H A B C
16 26
1 1 0
17 A B C D E F G H 27 A B C
2 A B C
Part 2 - Section Two 28
1 2 0
18 A B C D E F G H 29 A B C
3 A B C D E F G H A B C
19 30
1 3 0
20 A B C D E F G H
4 A B C D E F G H
21
1 4 0
22 A B C D E F G H
Continue on the other side of this sheet
BEC V - L
DP460/360

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