8. Which of these statements are practices of the Define step?

o  Come up with a point of view statement highlighting users'

needs

o  Propose as many solutions to the problem as possible

o  Craft "How Might We" question(s)
o  Create Persona(s) for your target audience

2. The Design Thinking approach is always organised around five steps:

Empathise, Define, Ideate, Prototype, and Test.

o  TRUE
o  FALSE

11. It is possible to have a very good User Interface (UI) and very bad
User Experience (UX).

o  TRUE
o  FALSE

13. As an Innovation Consultant, what should you do to help a team

struggling to think outside the box during a Brainstorming session?

o  Remind the team about the Brainstorming rules

o  Propose to them new brainstorming techniques (e.g. Mash-up)
o  Remind the team about the Problem Statement(s) to help guide
the ideation process

o  Give them feedback about the ideas like highlighting the good
ones already proposed

5. Which one of these statements would NOT be a good practice for the
Ideate step?
o  Consider Feasability and Viability of ideas
o  Brainstorm outside the box
o  Always come back to your "How Might We" question(s)
o  Group ideas according to their theme

3. Which is NOT a good interview strategy for the Empathy step?


 Incorrect
 Encourage the person to talk about experiences.
 Encourage the person to talk about experiences.
 Incorrect
 Ask follow-up questions to get more information.
 Ask follow-up questions to get more information.
 Incorrect
 Try to uncover needs people may or may not be aware of.
 Try to uncover needs people may or may not be aware of.
 Correct
 Encourage short answers that get right to the point.
 Encourage short answers that get right to the point.
Incorrect
Encourage the person to talk about experiences.
Create a composite user to give perspective to the solution
Incorrect
Ask follow-up questions to get more information.
Develop a Point of View statement to state user's need
Correct
Try to uncover needs people may or may not be aware of.
Define as many possible solutions to the problem as possible

4. Which is NOT a guideline for the Ideate step?

Correct
Encourage the person to talk about experiences.
Consider the practicality of each idea before sharing it.
Incorrect
Ask follow-up questions to get more information.
Generate as many ideas as possible.
Incorrect
Try to uncover needs people may or may not be aware of.
Reference the How Might We question frequently.
Incorrect
Encourage short answers that get right to the point.
Don't worry about how good other peoples' ideas are.

5. Which is NOT true about the Test step?

Incorrect
Encourage the person to talk about experiences.
It is an opportunity to refine the solution.
Incorrect
Ask follow-up questions to get more information.
You should come up with new ideas during the Test step.
Correct
Try to uncover needs people may or may not be aware of.
Only consider positive feedback as indicator of the best result.
Incorrect
Encourage short answers that get right to the point.
You should assume that your solution can be made better.

6. During which step do you narrow focus to a specific, meaningful challenge?

Correct
Encourage the person to talk about experiences.
Define
Incorrect
Ask follow-up questions to get more information.
Test
Incorrect
Try to uncover needs people may or may not be aware of.
Empathise
Incorrect
Encourage short answers that get right to the point.
Ideate

7. During which step do you build a vast depository of suggestions to work

with?
Incorrect
Encourage the person to talk about experiences.
Test
Incorrect
Ask follow-up questions to get more information.
Empathise
Correct
Try to uncover needs people may or may not be aware of.
Ideate
Incorrect
Encourage short answers that get right to the point.
Prototype

8. During which step do you create a physical, interactive representation of

your solution?

Correct
Encourage the person to talk about experiences.
Prototype
Incorrect
Ask follow-up questions to get more information.
Ideate
Incorrect
Try to uncover needs people may or may not be aware of.
Test
Incorrect
Encourage short answers that get right to the point.
Define