File: Service Quality.

sav

1. Create frequency table for variable ‘Service’.

Answer:

Statistics
Service
N Valid 16
Missing 0

Service
Cumulative
Frequency Percent Valid Percent Percent
Valid Poor 3 18.8 18.8 18.8
Fair 4 25.0 25.0 43.8
Good 4 25.0 25.0 68.8
Excellent 5 31.3 31.3 100.0
Total 16 100.0 100.0
2. Create frequency table for variable ‘Atmosphere’.

Answer:

Frequencies

Statistics
Atmosphere
N Valid 16
Missing 0

Atmosphere
Cumulative
Frequency Percent Valid Percent Percent
Valid Poor 2 12.5 12.5 12.5
Fair 5 31.3 31.3 43.8
Good 5 31.3 31.3 75.0
Excellent 4 25.0 25.0 100.0
Total 16 100.0 100.0
File: Service Quality.sav

1. Create Cross tabulation table for variables ‘Gender’ and ‘Atmosphere’.

Answer:

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Gender * Atmosphere 15 93.8% 1 6.3% 16 100.0%

Gender * Atmosphere Crosstabulation

Atmosphere
Poor Fair Good Excellent Total
Gender Male Count 0 3 3 1 7
% of Total 0.0% 20.0% 20.0% 6.7% 46.7%
Female Count 2 2 2 2 8
% of Total 13.3% 13.3% 13.3% 13.3% 53.3%
Total Count 2 5 5 3 15
% of Total 13.3% 33.3% 33.3% 20.0% 100.0%
File: Employee Data.sav

1. Try to produce the stem-and-leaf display for ‘current salary’.

2. Try to produce the histogram for ‘previous experience (month) ’
3. Try to produce the box plot for ‘ month since hire ’
4. Using box plot to compare the distribution for each of the following varia bles
according to gender:
(a) ‘ current salary’
(b) ‘previous experience (month)’

Answers:
1.

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Current Salary 474 100.0% 0 0.0% 474 100.0%

Current Salary
2.

Graph

3.

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Months since Hire 474 100.0% 0 0.0% 474 100.0%
4.

Current Salary
Previous Experience (months)