VOCABULARY:

COMMUNICATION (1)
(2008-BE-S10-01)
 TUJUAN PEMBELA JARAN
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Anda diharapkan telah mampu:

Menjelaskan kosa kata terkait dengan

komunikasi yang menggunakan
telepon, email, dan teks.

2008BE10
 TELEPHONE (1)
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1.
1 Types of Telephone
Below are a few types of telephone.

a.
a Public telephone/payphone
b.
b Mobile/mobile phone (British English)
c.c Cellular/cellular phone/cellphone (American English)
d.
d Cordless phone/cordless
e.
e Extension
f.f Webcam, videophone
(both can be used for videoconference)
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 TELEPHONE (2)
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1.
2 Numbers
Here some nouns related to phone numbers.

a.
a Access code is a series of number that you need to dial
to access certain telephone service.
b.
b Country code is a numeric code to represent countries.
This code is used when you want to make a call to
another country.

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 TELEPHONE (3)
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a.
c Area code is a numeric code to represent certain area,
like a city or region. This code is used to make a call to
another area.
b.
d Phone number is a sequence of numbers that you dial
to call someone.

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 TELEPHONE (4)
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1.
3 Special Phone Numbers (Call Center)
Special phone numbers or call center are created for certain
purpose. Below are four types of call center.
a.
a Helpline offers help to those who call.
b.
b Hotline is the telephone number that you dial when
you want to contact a company.
c.
c Information line provides information of
products and services.
d.
d Reservation line provides reservation service.
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 ON THE PHONE (1)
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The followings are some phrasal verbs and nouns that are used
when you’re making a call.
 Dial the number means to make a phone call by pressing
numbers on your phone.
 Direct number is a phone number used to directly call a
person in a company.
 Get through means to make contact by telephone.
 An operator is the person in charge of receiving
calls for a company; usually in large volume.
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 ON THE PHONE (2)
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 Switchboard is a device to connect a caller to their callee’s

telephone line.
 Extension is series of numbers assigned to a department or
unit in a company. This number is usually dialed after the
last digits of the company’s telephone number.
 Put through means to connect or transfer.
 Engaged tone/busy tone is a tone that signifies
failure to complete the requested phone call.

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 ON THE PHONE (3)
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 Hold the line means to wait or hang on until the callee

answer your call.
 Hang up means to end a telephone by cutting the
connection.
 Cut off means the telephone line stops working.
 Voicemail is a recorded message service provided by
communication providers.
 Return a call/call back means to call a person
after they telephoned you.
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 LETTER (1)
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Types of Letter

Here are eleven types of letter in business.

1.
1 Letter of introduction/application is a letter that you send
to a company when you’re applying for a job.
2.
2 Letter of apology is written to apologize for a mistake.
3.
3 Invitation of interview is sent by a company to a candidate
that they would like to interview.
4.
4 Letter of reference is written to testify a person’s
ability to perform on certain tasks.
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 LETTER (2)
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Types of Letter

• Letter of rejection is sent out to inform a job candidate that

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their application has been rejected.
•6 Letter of appointment is written to detail the date, time, and
location for a meeting.
•7 Written warning is a letter provided by an employer to an
employee to formally indicate a concern about a conduct or
capacity issue in the workplace.

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 LETTER (3)
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Types of Letter

•8 Letter of dismissal is written to notify an employee that they

have been dismissed from the company.
•9 Letter of resignation is written to notify your employer that
you are quitting your job.
• Acknowledgement of resignation is a written response to
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confirm and accept an employee’s resignation letter.
• Letter of complaint is usually written by a customer to
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express their dissatisfaction with a product or service.
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PARTS OF A BUSINESS LETTER Letterhead or
The Ohio Academy of Science
1500 West Third Avenue Suite 228 typed heading
Columbus OH 43212-2817
Inside address Phone or FAX 614-488-2228
January 10, 1994

Mr. John M. Smith

Chief Executive Officer
Smithville Corporation
Date
123 Kary Street
Smithville OH 21234

Salutation Dear Mr. Smith

This is the first line of the first paragraph. It should state the purpose of the letter or the reason for writing. This may be the
only paragraph that gets read. Be brief and clear. Write and rewrite until you get it right.

This is the second paragraph. Most letters have more than one paragraph. Although your letter should be more exciting to
read than this one, it will not be well received unless it has all of the essential elements of a standard business letter: Body
heading, date, inside address, salutation, body or text, complimentary closing, your handwritten signature, and your name
typed below your signature. (text)
Although there are variations to these basic elements, including additional parts for special purposes, you can spend the
rest of life happily writing standard business letters if you get these basics right now.

I’m closing this letter now so that I can demonstrate the final elements of a letter.

Signature
Thank you for considering these suggestions.

Sincerely,
Complimentary
Lynn E. Elfner
Typed name closing
Chief Executive Officer
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2008BE10