Professional Documents
Culture Documents
CHAPTER 2
Making Decisions
Learning Outcomes
Decision Making
1
6/3/21
v Characteris*cs of Problems
Ø A problem becomes a problem when a manager
becomes aware of it.
Ø There is pressure to solve the problem.
Ø The manager must have the authority, informa:on, or
resources needed to solve the problem.
2
6/3/21
3
6/3/21
4
6/3/21
5
6/3/21
6
6/3/21
7
6/3/21
v Policy
ü Accept all customer-returned merchandise.
v Procedure
ü Follow all steps for completing merchandise return
documentation.
v Rules
ü Managers must approve all refunds over $50.00.
ü No credit purchases are refunded for cash.
8
6/3/21
v Certainty
ü a situa&on in which a manager can make an accurate
decision because the outcome of every alterna&ve
choice is known.
v Risk
ü a situa&on in which the manager is able to es&mate
the likelihood (probability) of outcomes that result
from the choice of par&cular alterna&ves.
9
6/3/21
10
6/3/21
Decision-Making Styles
11
6/3/21
12
6/3/21
13