Term-2

Mid Term- DMIS

1. A) Lycra Enterprises should use Transaction processing systems (TPS) to automate routine
and tedious back-office processes such as take order from customer i.e., order processing,
Payroll, Shipping of clean clothes to customers and financial reporting.
This will help to reduce clerical expenses and provide basic operational information quickly.
Also helps managers to monitor in real time the status of operation and relations with
external environment i.e., customers and with pickup and delivery personal.

B) An Executive Support System for senior management, Management information System

for Middle management, Transaction Processing System for visibility of daily routines.
The flow of information will be from bottom to up.
The daily activities will be captured in the transaction Processing system and this
information will be flown into MIS (management information system) which the middle
management will use to monitor and control the performance of the business.
MIS will aggregate and summarize the information provided by TPS and provide insights to
middle managers.
And then the information further flows from here to the ESS (Executive Support System),
which will help the senior management make critical decisions from a holistic viewpoint. It is
often presented to the senior management through a portal over a web interface to provide
personalized digital dashboards
2. A) Problem Description –Punjabi Paratha Corner t is currently facing problems with
managing the suppliers and the orders after its recent expansion into five new stores.
The main issue is demand and supply mis match and there are increased number of cases of
the pilferage in their new stores.
They want to have a well functional information system for high efficiency.
Issues -
1. Unable to Manage and predict the suppliers, bulk orders coming from all centres.
2. Mismatch of demand and supply resulting in customer dissatisfaction, food wastage.
3. Pilferage among its own workers.
4. Difficulty in tracking orders due to sudden expansion in the business
Objectives -
1. Create an IS for overall operations.
2. Create a tracker of all supplies, demands, inventories, orders, transactions from different
centres, which makes tracking easier.
3. Store all data securely and provide a summary.
4. Create a system to forecast the demand so that this demand and supply mismatch is
avoided.
Requirements –
1. Feasibility study to determine the optimal type of ERP and SDLC to be used.
2. Secured system
3. Easy to handle and use even for non-technical people
Constraints -
1. Overall budget of Rs 30 Lakhs
2. Time constraint of 6 months

B) Technical Feasibility Study

1. Inventory Hardware (Existing): - no MIS only have Printed Cash Memo System.

2. New Proposed System: - MIS with on premise infrastructure, with provision of demand
forecasting, supplier and order management, inventory management and customer
management.
Since there are 5 stores, at least 5 desktops/ PC will be needed. The alternative is cloud-
based system. Since the number of stores are just 5, we may use hardware-based system
and also due to limited availability of funds, cloud-based system can be adopted later.

System Comparison b/w old and new: -

1. Performance: - The old system needs manual inputs. In the new system, the data input is
accurate and automatically updated to the database which can be viewed by the
management. Hence, all data will be available to the owner.

2. Time: - New system will be much faster and more efficient.

 3. Costs: - The initial investment is higher for setting up new system but since the business is
scaling up, new system will save money in the long run.
Therefore, the new system is more feasible.

C) Enterprise application - supply chain management system should be preferred as of now since we
are trying to ease the demand, supply of the 5 restaurants so that there is no wastage of food or
insufficient supply. It will help us achieve the goal of providing right number of products to
destination at the right time.

Since we are going with buying the hardware, the initial setup cost is high but will be cheaper in long
run. Also risk of downtime, security of data, other costs associated with cloud system will be higher.

VARIOUS COST COMPONENTS:

1. SOFTWARE DEVELOPMENT - We will need DBMS servers, development servers, etc

2. TRAINING – to train the staff
3. EQUIPMENTS – buying the hardware, etc.
4. MAINTENANCE – maintaining the DB servers, hardware, etc

D) The staff will have to be trained to use the computers. Also, for the same reason, we should avoid
using cloud-based system as it will be more complex for them to understand. Also, one IT support
engineer should help the staff prepare for the next 6-9 months so that it is easy for them to use
later. The system should be easy enough for anyone to use, with simple UI and multilingual support
since not all are comfortable with just English or Hindi.

E) Interview Questions:

• How do you currently log the data and where?

• How can the scheduling and delivery of orders be improved?

• How to base cater to customer demands of ach outlet?

• How often do the demand for a particular restaurant change?

• How many bulk / party orders does each restaurant get?

• What is time frame of party orders and how soon are they to be delivered?

Stakeholders Involved:

• Store Managers

• Delivery Manager

• Executive involved in scheduling of delivery

• Suppliers