SWIM

FIRST
TERMS AND CONDITIONS
 FITNESS FIRST SWIM FIRST TERMS AND CONDITIONS

FITNESS FIRST SWIM FIRST

TERMS AND CONDITIONS
By enrolling in Swim First by Fitness First you expressly agree to comply
with the Terms and Conditions outlined below.

Each and every time you enter a Swim First by Fitness First premises you reaffirm your acceptance of
the Terms and Conditions and all of the obligations, limitations and indemnities contained within them.

Swim School Lesson Times

Please adhere to the class start and end times. This will assist in a smooth transition between classes.

Swim School Fees

All term fee payments must be paid by the deadline given by the Swim School.

Discount Offers
Discounts may vary from club to club, and can change without notice. Please contact your Swim School for
more information about discount offers.

Refunds and Credits

Refunds will not be granted for any reason. Reasons include but are not limited to:

• Withdrawal from the Swim School program.

• Change of mind.
• Missed lessons.

Requests for credits must be addressed in writing to the Swim School Manager and include relevant
supporting documents.

Credit requests for cancellation of swim classes due to major illness, surgery, or extenuating
circumstances with supported documentation, must be approved by the Swim School Manager and
if not successful, we will provide alternate options for compensation when possible.

Swim School Enrolment

All Swim School participants must complete an up to date enrolment form before their first
class. All booking, enrolments and enquiries can be made directly with the Swim School Manager or Supervisor.
It is also requested that you inform the Swim School of any changes to your personal details.

Enrolment and Booking Process

Our enrolment and booking process means our swim program can be managed efficiently,
allowing us to provide the best possible service.

Enrolments are automatically rolled over term by term.

To guarantee your lesson day and time, your booking must be confirmed and payment made in the current term
as per the following payment and booking schedule. Fee payment due date will be specified on your term invoice.

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 FITNESS FIRST SWIM FIRST TERMS AND CONDITIONS

In the Event of Illness

If a swimmer is not in good health, they will not be admitted into Swim School classes. We have strict rules
applying to this, as staff and students are in a confined space.

The Public Health Act (1992) requires that Parents/Guardians provide details of their children’s current
immunisation status. Where a child is not vaccinated against a contagious condition they will be asked
not to attend Swim School if there is an outbreak of that condition.

If a student has any of the following, you must not bring them to the facility. Please keep
students and patrons at home if they are suffering from:

• A cold.
• Vomiting in the previous 24 hours.
• Diarrhoea in the previous 24 hours.
• Any infectious disease.
• A high temperature.

Fitness First reserves the right to refuse entry to any student. If a student becomes ill during Swim School
lessons our staff will attend to the needs of the child on a one on one basis where possible, until the Parent or
Guardian is present.

Supervision
Parents and Guardians are expected to take full responsibility for their children upon entry to
Fitness First and whilst participating in our Swim School program. Fitness First does not take
responsibility for the supervision of children outside their allocated swimming lesson.

Families of Swim School attendees are required to maintain appropriate behaviour whilst attending Fitness First.

Make Up Lesson Policy

Swim First cannot always guarantee a make up lesson due to set class numbers, but we will
strive to accommodate the best we can.

Make up lessons will be issued under the following guidelines:

• Swim School office has received five hours notice prior to the lessons commencement.
• Make up lessons will only be taken within the enrolled term.
• If a student is sick we encourage a medical certificate when possible.
• Make up lessons missed will be forfeited.
• Make up classes will not be offered if cancellation is within five hours of the
lesson set time or in the case of a no show.

Teacher Changes
Teacher changes may occur during the swim term with little to no notice. Maintaining teacher
consistency at our Swim Schools is one of our highest priorities but cannot be promised.

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 FITNESS FIRST SWIM FIRST TERMS AND CONDITIONS

Conditions of Pool Entry

• Swimming caps must be worn by all swimmers above three years old in the pool at all times.
• Only Swim School participants are permitted in the water during their lesson time.
• All children that are not toilet trained are required to wear aqua nappies at all times when in the pool.
• We aim to keep the pool temperature as consistent as possible, however it will fluctuate with air
temperature and seasonal change.
• Swimmers with open wounds will not be permitted in the water.
• The pool depth varies from club to club. Diving in pools with a depth less than 1.5m is not permitted.
• No running around the pool is permitted due to wet surfaces.
• No glass is permitted in the pool area.

Behaviour Management
Our aim is to maintain control and safety within our classes. Our staff will ensure that they convey the
dangers of the aquatic environment to the students in a respectful and positive manner with clear guidelines;
they will learn that there are consequences of inappropriate behaviour.

This may include reinforcing clear guidelines, sitting the student out of the lesson for short
periods of time or requesting Parents or Guardians to collect the student.

Photographs and Video Recording

For child protection protocols and the safety of all students, no photographs or video recordings are permitted
at any time in Swim First classes. Cameras are not permitted in clubs without written authorisation.

Feedback
Parents/Guardians who have concerns or feedback regarding Swim School should approach the Swim School
Manager. We aim to deal with concerns immediately. However, complaints that are of greater concern need to be
addressed with the Club Manager.