Highlands Swim Academy:

Orientation Manual

Contents
HOW TO CONTACT US ............................................................................................................................. 1
MISSION, VISION, AND VALUES ............................................................................................................... 2
LESSON EXPECTATIONS ........................................................................................................................... 2
DIAPERING (4 years old and younger) ...................................................................................................... 2
FOOD & BEVERAGE (Especially for infants/toddlers!) ............................................................................... 2
PHOTO & VIDEO ...................................................................................................................................... 3
LIFETIME REGISTRATION ......................................................................................................................... 3
BILLING & PAYMENTS .............................................................................................................................. 3
-MONTHLY PAYMENTS (Weekly Private Lessons, Group Lessons, etc.) ................................................. 4
-PACKAGE PAYMENTS (Survival Series, Refresher Course, etc.) ............................................................ 4
-LATE OR DELINQUENT PAYMENTS ...................................................................................................... 4
-HOLIDAYS ........................................................................................................................................... 4
PARENT PORTAL ...................................................................................................................................... 5
EARLY WITHDRAWAL (30-DAY NOTICE) ................................................................................................... 5
MAKEUP LESSONS ................................................................................................................................... 5
-PACKAGE LESSON MAKEUPS ............................................................................................................... 6
MAKEUP POLICIES ................................................................................................................................... 6
WAIVER & RELEASE OF LIABILITY, ASSUMPTION OF RISK, AND EMERGENCY CARE AGREEMENT .............. 7

HOW TO CONTACT US

 Via email: info@highlandsswimacademy.com

 Voice or Text to Teresa: (801) 979-6610
 Voice or Text to Margie: (299) 548-3038
 Voice or Text to Jolyn: (720) 219-9999
MISSION, VISION, AND VALUES
Highlands Swim Academy (HSA) is Northwest Denver's premier swim school for the whole family. We
believe swimming is a life skill. It is our mission to spread the love of water to our community through
compassionate and quality instruction. We are committed to specializing in aquatic safety. We teach
children and adults to swim in WEEKS, not years! Join our program and discover the difference.

WHAT WE OFFER
Aqua Babies (Parent/Tot) / Private Survival Lessons* / Private Lessons* / Semi-Private Lessons* / Group
Classes* / Adult Private Lessons* / Swim Team Prep* / Synchronized Swim*
*Lifetime Registration required
LESSON EXPECTATIONS
If you arrive late to lessons your student will get the remaining time of his/her scheduled lesson.
Parents/Guardians are expected to stay in the building during lessons and keep cell phones on silent
around the pool area (not applicable for Summer lessons). Parents/Guardians are to refrain from taking
calls inside the pool area and will prevent child(ren) from playing in the pool before or after lessons.
It is the parent/guardian’s responsibility to communicate all expectations to any care-giver who may be
transporting the student to and from lessons.
Please initial to indicate your understanding and cooperation regarding LESSON EXPECTATIONS.

Guardian Initials: ___________

DIAPERING (4 years old and younger)
HSA puts a high priority on having warm, clean water to swim in for all our esteemed families. We
require that ALL children under the age of 4 MUST wear a properly fitting, reusable swim diaper during
their lessons. Any child not wearing an appropriate diaper will not be allowed to swim. We recommend
the Happy Nappy swim diaper from Splash About. More information about the Happy Nappy diaper can
be found through Amazon.com with the search ‘Happy Nappy’.
Parents/Guardians may only change their child’s diaper and dispose of them in designated changing
areas in the bathroom or locker room. PLEASE do not change diapers on pool deck and do not check
diapers while still in the pool. Both can lead to pool contamination.
In the event of the pool being biologically contaminated from an ill-fitting or faulty diaper, the parents
can expect to see an additional charge on their account for that month due to refilling costs. The
minimum charge for a pool contamination incident is $200.00.
Please initial to indicate your understanding and cooperation regarding DIAPERING.

Guardian Initials: ___________

FOOD & BEVERAGE (Especially for infants/toddlers!)
HSA wants your student to have the best experience possible while swimming. Foods such as fruit, fresh
vegetables and dairy require 6 hours to digest and can come up when your infant is working on breath
control. This can be especially uncomfortable if these foods happen to come up while working on
floating. For this reason, we ask that children ages 4 and under avoid these foods for 6 hours before
lessons. Ideally, infants will have little to no food up to 2 hours before lessons. If these feeding
requirements are not followed and the result is a pool contamination you may be subject to a
minimum of $200.00 fee for pool refilling costs. NO food, drink or glassware is allowed on/in the pool
deck, bathrooms, or locker rooms.
Please initial to indicate your understanding and cooperation regarding FOOD & BEVERAGE.

Guardian Initials: ___________

PHOTO & VIDEO
As your student’s swim skills increase you may find yourself reaching for that camera! As a courtesy to
other families and our instructors, photos and videos are only allowed to be taken with the instructor’s
approval. If given approval, your photos and videos must meet the following requirements:

- Only your child and the instructor may be in the frame

- Photos and videos are prohibited from being posted on social media platforms
- Video length is limited to no more than 3 minutes total of any given lesson
Please initial to indicate your understanding and cooperation regarding PHOTO & VIDEO.

Guardian Initials: ___________

LIFETIME REGISTRATION
Unlike other swim schools who may charge you registration fees annually and/or each time you return
from a break, HSA asks for a one-time only registration fee upon booking your first lessons. This
registration is $80 for the first student and $40 for any and all additional students. This Lifetime
Registration fee applies to all programs except Aqua Babies and must be paid in full upon booking to
secure your spots.
Please initial to indicate your understanding and cooperation regarding LIFETIME REGISTRATION.

Guardian Initials: ___________

BILLING & PAYMENTS
Once your schedule has been set and your lesson days/times are booked these spots are considered
‘sold’. As HSA places a high value on consistent attendance, the time slots you booked are your
responsibility. Your lesson tuition covers the cost of having an instructor in the water for your time slot
and an instructor will be in the water and ready to teach whether you attend your lesson or not.
Therefore, you are responsible to inform your instructor in writing of any planned or last-minute lesson
cancelations. Notifications may be given directly to your instructor VIA TEXT directly to your instructor
or VIA EMAIL to info@highlandsswimacademy.com. HSA no longer accepts payments via cash, check, or
Venmo.
Please initial to indicate your understanding and cooperation regarding BILLING & PAYMENTS.

Guardian Initials: ___________

 -MONTHLY PAYMENTS (Weekly Private Lessons, Group Lessons, etc.)
Tuition payments must be made through the Parent Portal with a valid credit card. Once your credit card
is placed on file it will remain on your account for automatic monthly payments. We will continue to run
payments monthly on a perpetual billing cycle until the end of the session or until we receive a 30-day
notice of your intent to withdraw. These payments will run on the first Friday of each month and will
cover the cost of lessons for that same month.
Please initial to indicate your understanding and cooperation regarding MONTHLY PAYMENTS.

Guardian Initials: ___________

-PACKAGE PAYMENTS (Survival Series, Refresher Course, etc.)
Tuition payments must be made through the Parent Portal with a valid credit card. Though you are
always welcome to pay both your registration and tuition payments in full and up front, we do allow
tuition for packaged lessons to be paid in two installments. The first installment needs to be paid during
your first week of lessons. The second payment needs to be completed before reaching the halfway
point of your packaged lesson.
Please initial to indicate your understanding and cooperation regarding PACKAGE PAYMENTS.

Guardian Initials: ___________

-LATE OR DELINQUENT PAYMENTS
There is a $15.00 charge for any late or unpaid bills. In addition, if you incur a prolonged outstanding
balance your student will be dropped from current enrollment. Your student will become eligible for re-
enrollment once the balance on your account has been reconciled. Your account must be in good
standing to receive published discounts. No makeups or discounts will be applied if your account is
delinquent. An email notice will be sent to notify you of a past due account.
Please initial to indicate your understanding and cooperation regarding LATE OR DELINQUENT
PAYMENTS.
Guardian Initials: ___________
-HOLIDAYS
Highlands Swim Academy does not charge for Holidays that we are closed. Generally, (but not always)
we are closed on the holidays that the Denver Public School system observes and some school breaks.
Typically, we are closed for Memorial Day, July 4th, Labor Day, Thanksgiving and a two-week span over
Christmas & New Year holiday season. Your monthly bill will be pro-rated for these pool closures
accordingly.
Please initial to indicate your understanding and cooperation regarding HOLIDAYS.

Guardian Initials: ___________

PARENT PORTAL
All payments are to be made through the Parent Portal. You may access the Parent Portal via the
following URL:
https://app.iclasspro.com/parentportal/hsadenver
PLEASE DO NOT CREATE AN ACCOUNT! Our HSA office representatives will create an account for you. To
access your account for the first time, please click on the ‘forgot password’ link below the login
information. You will receive an email to the address your account was created under with instructions
to change your password. If you experience any trouble logging into your account, please contact Teresa
or Margie for assistance.
Once you have successfully logged into your account please look over all information to make sure we
have you and your students’ names spelled correctly, correct birthdays, and please enter your payment
information.
We do our best to let you know as soon as possible if anything changes with our regular schedule, please
make sure that your primary contact number in your Parent portal is the BEST number to reach you at
short notice.
Please initial to indicate your understanding and cooperation regarding PARENT PORTAL.

Guardian Initials: ___________

EARLY WITHDRAWAL (30-DAY NOTICE)
Once you enroll tuition billing occurs on the first Friday of every month. If you wish to early withdraw
from a session (discontinue lessons) we require a 30-day written notice. This notice MUST be given via
email to info@highlandsswimacademy.com only. If you withdraw without giving a 30-day written notice
(Ex: just stop coming), you will be responsible for the full session tuition payment. Remember you may
stop lessons at any time by giving a 30-day written notice prior to withdraw (Ex: If you wish to withdraw
from December classes you need to let us know before the 1st of November).
Please initial to indicate your understanding and cooperation regarding EARLY WITHDRAWAL.

Guardian Initials: ___________

MAKEUP LESSONS
Though you are responsible for the time slots you have booked HSA understands that kids get sick and
that from time to time our swimmers may not be able to attend their regularly scheduled lessons.
Therefore, as a courtesy to our parents, we offer 1 (one) makeup per month (30 days) as long we receive
prior notice of the cancellation. Please remember your child has a reserved time for his/her class.
Notifications may be given directly to your instructor VIA TEXT or VIA EMAIL to
info@highlandsswimacademy.com.
If your family is consistently missing more than one class per month, please let us know and we will
assist you in finding a time that better suits your needs.
We do our best to let you know as soon as possible if anything changes with our regular schedule, please
make sure that your primary contact number in your Parent portal is the BEST number to reach you at
short notice. HSA will honor ALL makeup lessons due to unexpected pool closures.
-PACKAGE LESSON MAKEUPS
Survival Series students are entitled to a maximum of 2 make-up classes per 6-week session. Other
packaged lessons will be allowed makeup lessons if notice is given on a case-by-case basis. Lesson
cancelation notices may be given through the same means as listed below the ‘Billing & Payments’
section above.
Please initial to indicate your understanding and cooperation regarding MAKEUP LESSONS.

Guardian Initials: ___________

MAKEUP POLICIES
HSA has taken great pride in providing certified instructors and excellent developmental training
techniques to ensure your child will receive the best possible training. Please understand that all of
this comes at a great cost to us. Makeup lessons are provided to families as a courtesy. Therefore, the
payment and makeup policies will be strictly enforced and there will be no exceptions.
 It is the parent’s responsibility to schedule any and all makeup lessons.
 HSA will reach out three (3) times only to schedule a makeup.
 All makeup lessons must be complete within 30 days of the actual missed lesson or the value of
the missed lesson is forfeited.
 All makeup lessons must be scheduled before the end of the session. (May 31st for School Year
Session; August 31st for Summer Session.)
 Makeup lessons are NOT allowed to roll into the next session.
 Once a makeup is scheduled it is considered used and can NOT be changed or re-scheduled.
 If you miss a scheduled make-up lesson it will be counted as your makeup and you forfeit that
makeup lesson. Commented [t1]:
 Walk-in makeup lessons are not permitted.
 Extended absence will be handled on a case-by-case basis with a doctor's note.
 Students will not be allowed to makeup a missed class if your child’s swim account is delinquent.
 You must be currently enrolled in lessons to use a makeup. All makeups will expire on your
scheduled drop-date.
 No account credits or refunds will be issued for canceled lessons. If there is a pool closure due to
weather or other reasons issued by Highlands Swim Academy you will be offered a makeup
lesson. This makeup lesson will be in addition to your allotted 1 makeup per month and must be
completed within 30 days of the canceled lesson.
Please initial to indicate your understanding and cooperation regarding MAKEUP POLICIES.

Guardian Initials: ___________

 WAIVER & RELEASE OF LIABILITY, ASSUMPTION OF RISK, AND EMERGENCY CARE
AGREEMENT

PLEASE READ CAREFULLY BEFORE SIGNING AS THIS IS A RELEASE OF LIABILITY AND

WAIVER OF CERTAIN LEGAL RIGHTS. IT ALSO GRANTS CONTINUING PERMISSION FOR
EMERGENCY CARE. BY ACCEPTING THESE TERMS YOU AGREE TO THE FOLLOWING:

In consideration of permitting my child to participate in swimming, physical activities, and

related operations conducted by any staff member(s) of The Highlands Swim Academy in the
city of Denver, County of Denver, State of Colorado, or surrounding areas,

I HEREBY ACCEPT AND ACKNOWLEDGE that SWIMMING and SWIM PARTIES, ARE
POTENTIALLY DANGEROUS ACTIVITIES and involve the inherent risk of serious injury
(including paralysis), death and/or property damage both in and under the water as well as on the
pool deck itself.

I HEREBY ACCEPT AND ACKNOWLEDGE that in registering my minor child for

participation in this program, I am waiving and releasing ANY AND ALL claims for losses,
damages, and injuries that I, my personal representatives, or my child(ren) might sustain as a
result of participation in any class or activity conducted by The Highlands Swim Academy.

I HEREBY RELEASE, WAIVE, AND DISCHARGE Highlands Swim Academy, their

facilities, staff and any of its officers, instructors, agents or employees (the "Releasees") FROM
ALL LIABILITY to myself, my minor child(ren), my personal representatives, assigns, heirs and
next of kin FOR ANY AND ALL LOSS OR DAMAGE AND ANY CLAIM OR DEMANDS
THEREFORE ON ACCOUNT OF INJURY TO MY PERSON OR PROPERTY OR
RESULTING IN MY DEATH, NOW AND FOREVER, ARISING OUT OF OR RELATED TO
PARTICIPATION AND/OR INSTRUCTION IN SAID COURSE, ACTIVITIES, OR ANY
OTHER RELATED SWIMMING OPERATIONS THAT MAY OCCUR, WHETHER
CAUSED BY THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE. I HEREBY
ASSUME FULL RESPONSIBILITY for any risk of bodily injury, death or property damage,
now and forever, arising out of or related to participation and/or instruction in said course,
activities or any other swimming operations, whether caused by the negligence of Releasees or
otherwise.

I HEREBY ACCEPT AND ACKNOWLEDGE that injuries received may be compounded or

increased by negligent rescue operations or procedures of the Releasees and agree that this
Waiver and Release of Liability extends to all acts of negligence by said Releasees, including
negligent rescue operations and is intended to be as broad and inclusive as permitted by the laws
of the State in which the activities are conducted, and that if any portion thereof is held invalid, it
is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

I ACKNOWLEDGE that it is my responsibility to provide for my own and/or my child(ren)’s

own accident and health coverage while participating in swim activities. In the event I cannot be
reached and/or am incapacitated or otherwise unable to give consent, I GIVE PERMISSION
FOR EMERGENCY MEDICAL, SURGICAL AND HOSPITAL TREATMENT and procedures
to be performed by a licensed physician or hospital, when deemed immediately necessary to
safeguard my/my child(ren)’s health. I relieve Releasees of any and all responsibility for
action(s) taken by the doctor(s), hospitals, or other medical care providers in the treatment and
attendance of me and/or my child.

I AGREE THAT THIS CONTINUING WAIVER & RELEASE OF LIABILITY,

ASSUMPTION OF RISK, AND EMERGENCY CARE AGREEMENT SHALL BE
CONTINUING AND EFFECTIVE for all swimming, physical activities, and related operations
conducted by or on behalf of the above named Releasees for a period of time beginning with the
execution of this document and terminating at 11:59 p.m., MST, on the 365th day after the date
on which this document was approved.

If Participant under 18 years, Parent or Guardian must read entire document and agree to
below:

Additionally, as the parent/guardian of the above named participant, I have read this document in
its entirety prior to affixing my signature hereto. I have represented to Releasees that I have
authority to sign, and am in fact signing this document on behalf of my minor child (the
participant), myself and the other parent/guardian of said child. I agree, on behalf of myself, the
other parent/guardian, and my minor child to be bound to all the terms and conditions of this
Agreement. I understand all terms of this document, understand that I have given up and will
continue to give up substantial legal rights by signing it, am aware of the document’s legal
consequences, and have signed this document freely, voluntarily, and without any inducement,
assurance or guarantee being made to me. I intend my signature to be a complete and
unconditional release of all liability on behalf of myself, the other parent, the participant, and the
participant’s minor siblings to the greatest extent allowed by law and further agree to indemnify
and hold harmless the above named Releasees from any and all liability and causes of action
arising from the activities and actions described herein. I understand the risks of injury while
swimming and have had the opportunity to personally witness and fully discuss the activities or
instructional program with a staff member prior to commencement of my minor child’s
swimming activities.

Privacy Statement and Consent Form

I understand and agree that for the purpose of swim training, Highlands Swim Academy will
retain the personal information I have provided in advance of and during my child's training. I
understand this information will be stored in the database used by Highlands Swim Academy. I
understand that Highlands Swim Academy will take reasonable steps to ensure that this data is
protected, and that I will be able to create a username and password which will allow me or my
child to access the database and verify that the information contained therein is correct, current,
and accurate.

I also agree that any photos or videos taken of my child may be used in Highlands Swim
Academy promotions unless I designate otherwise by written notice.
As legal guardian of my designated student(s), I hereby consent to all student(s) participating in
this facility's program(s). I recognize that potentially severe injuries can occur in any activity
involving height or motion, including swimming. I understand that it is the express intent of all
staff and personnel to provide for the safety and protection of my student(s) and, in consideration
for allowing my student(s) to use these facilities, I hereby COVENANT NOT TO SUE and
FOREVER RELEASE this facility, affiliated and partner companies and organizations,
property owners and lessors, staff, contractors, subcontractors, teachers, coaches, owners,
directors and other members involved in this facility's program(s), from all liability and for any
and all damages and injuries suffered by my student(s) during instruction, supervision, and/or
control during any and all classes or extra activities.

By signing you are releasing all liability described above.

Parent/Guardian Printed Name: ____________________________ Date: __________________

Parent/Guardian Signature: _______________________________________________________