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Appendix A. Secondary Data Gathering Guide

1. What is the Vision, Mission, Goals and Objectives and BU Quality Policy of BU in
2020-2021?

2. What are the Goals and Objectives of BU Graduate School in 2020-2021?

3. What are the policies, processes and guidelines in BU Graduate School for the
past two years? (2020-2021)

4. What are the roles and responsibilities each employee play in the organizational
chart?

5. What are the activities in Bicol University that are specified in the School
Calendar for School Year 2020-2021?

6. What are the major activities conducted in BU Graduate School (School Year
2020-2021)?

7. What social media accounts does BU Graduate School use?

8. What planning, monitoring, and evaluation instruments/forms does BU Graduate

School have?

Appendix B. Informal Interview Guide:

Note: Participated in by key officials of the concerned units, faculty members,

including non-teaching staff of BU Graduate School.
Unit/College: (Attendance)
a. BU Graduate School
b. BU College of Education (Graduate Program)

1. How would you like to be working right now (more time at home, more time at
work, etc.)?

2. How satisfied are you with flexible work arrangements?

3. How difficult or easy is it to use technology as a communication tool at work

(computer, tablet, video calls, learning applications, etc.)?

4. When you are scheduled to work from home, how often do you have the
technology (laptop, tablet, computer, etc.) you need?
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5. What are the activities scheduled in BU Calendar for Academic Year 2020-2021
that were greatly affected by this pandemic?

6. How difficult or easy is it to understand the current situation having a distance

mode of dealing and communicating with people?

7. What motivates you through the pandemic and what made you feel strong to
keep going?

8. How difficult or easy has it been for you to implement the COVID-related safety
measures and protocols at home or in your workplace?

9. How do these organizations organize the work processes? How will these safety
and health rules affect work processes?

Appendix C. Data/Information Checklist

1. Organizational Structure/Organizational Chart of BU Graduate School and BU

College of Education

2. Organization flyers/brochures

3. Duties and responsibilities of key officials and staff in BU Graduate School

4. Administrative orders/Office memoranda about guidelines and or practices on

COVID-19 pandemic

5. The business workflow process of activities in school (School Year 2020-2021)

Appendix D. Survey Questionnaire

I. Background Information

Name (optional):
Age: Gender:

Please respond by placing check mark in the answer box:

Administrator Graduate faculty Graduate Student

Non-teaching staff
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Since on-site classes were cancelled, school activities and usual practices has changed.
Please assess your level of satisfaction with each form provided below. If you have no
experience with particular form, please select “Not applicable”. Please answer based on
your experience in the new normal or the COVID-19 pandemic.

I. Administrator

Not
Very Very
Dissatisfied Neutral Satisfied Applicable
dissatisfied Satisfied
(N/A)
School communication
channels
The new established
practices and policies
Online appointment
regarding school
concerns
Online receipt of letters,
requests, forms for
review and approval
Others (please specify)

II. Non-teaching staff

Not
Very Very
Dissatisfied Neutral Satisfied Applicable
dissatisfied Satisfied
(N/A)
Workplace health and
safety protocols
Change in policies,
processes and
procedures at work
Flexible work
arrangements
Online receipt of letters,
requests, and forms for
e-signature of the
authorities concerned
Others (please specify)
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III. Faculty-

Not
Very Very
Dissatisfied Neutral Satisfied Applicable
dissatisfied Satisfied
(N/A)
Online classes
New implemented
policies, procedures and
processes established
this pandemic
Online appointment
regarding school
concerns
Online receipt of letters,
requests, memo and or
office communications
Others (please specify)

III. Student-

Not
Very Very
Dissatisfied Neutral Satisfied Applicable
dissatisfied Satisfied
(N/A)
Online/internet access
at home
Online access to school-
based transactions
Online appointment
regarding school
concerns
Online sending of
letters, requests, and
forms for e-signature of
the authorities
concerned
Others (please specify)
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III. Walk-in client/s

Not
Very Very
Dissatisfied Neutral Satisfied Applicable
dissatisfied Satisfied
(N/A)
Observance of the office
to health and safety
protocols
On-site access to school-
based transactions
On-site appointment
regarding school
concerns
On-site sending of
letters, requests, and
forms for e-signature of
the authorities
concerned
Others (please specify)