Richfield Engineering Limited CONTROL OF NON CONFORMING PRODUCTS STANDARD OPERATING PROCEDURE Approved SOP/004 Copy No. 10 Issued To: Mr. John Kung'u Draughtsman/AutoCAD Operator CONTROLLED copyRichfield Engineering Limited DEPARTMENT DOCUMENT REY. No. “ALL DEPARTMENTS STANDARD OPERATING PROCEDURE ISSUE T RELISOP/004 REVISION 0 DATE | 1d" April 2010 SUBJECT CONTROL OF NON-CONFORMING PRODUCTS _| PAGE Page - 1- of 7 TABLE OF CONTENTS: Section Page 01 Page Revision Status 02 of 07 10 Purpose 03 of 07 2.0 Scope 03 of 07 3.0 Reference Documents 03 of 07 4.0 Responsibilities 03 of 07 5.0 Procedure O40f 07 6.0 Non-Conformance Report / Corrective Action Request 05 of 07 70 Customer Supplied Material 06 of 07 8.0 Disposition of Non-Conforming Material 06 OF 07 9.0 Disposition of Scrapped Material 07 of 07 SOP PREPARED | QUALITY ASSURANCE DEPARTMENT DATE | 8" December 2009 BY: ' SOPCHECKED | Wambua TM. SIGN fi DATE 14* April 2010 BY: | Quatity Assurance Officer | SOP APPROVED | J. Brahmbhatt six Hy | tr pare | 14% 4prit 2010 BY: ‘Managing Director CONTROLLED COPYRichfield Engineering Limited DEPARTMENT DOCUMENT REV. No. ‘ALL DEPARTMENTS STANDARD OPERATING PROCEDURE ISSUE I REL/SOP/O04 REVISION 0 DATE 14 April 2010 SUBJECT ‘CONTROL OF NON-CONFORMING PRODUCTS | PAGE Page - 2 -of 7 0.1 Page Revision Status Issue | Revision | Details of Change Effected By | Effective ‘Approved By No._| No. Date 0010 CONTROLLED COPYRichfield Engineering DEPARTMENT DOCUMENT REV. No. “ALL DEPARTMENTS STANDARD OPERATING PROCEDURE ISSUE. 1 REL/SOP/004 REVISION 0 DATE 14" Apel 2010 SUBJECT CONTROL OF NON-CONFORMING PRODUCTS | PAGE Page = 3 -of 7 1.0 Ld 2.0 21 3.0 3a 3.2 4.0 41 4.2 43 Purpose: To Establish procedures governing the identification, segregation, disposition and control of non-conforming materials or products. Scope: This procedure applies to all materials and products including customer- supplied materials found to be out of conformance and specification during manufacturing, on receipt from suppliers or on return from a customer. It does not apply to development hardware, inspection and test equipment, special tooling etc, not deliverable to customers. Reference Documents: “Corrective and Preventive Action” Standard operating Procedure. Richfield Engineering Limited Quality Management System Manual Responsibilities: ‘The Managing Director and Quality Assurance Manager are responsible for the disposition of Non-Conforming materials and products. Quality Assurance Manager, under the direction of the Managing Director is responsible for overseeing, implementation and maintenance of the procedure for control of non-conforming materials and products, including: % To determine issue and resolution of “Non-Conformance Reports” (NCR) % To ensure resolution of non-conforming materials and products received from customers, % To determine need for and issue of “Corrective Action Requests” according to “Corrective and Preventive Action” Standard Operating Procedure. “© To ensure proper disposition of non-conforming materials and products. ‘ To maintain internal and customer NCR / CAR‘s file Department Heads and other users of Quality System: Responsible for notifying the Quality Assurance Department cases where non-conforming materials or products have been 0010 CONTROLLED COPYRichfield Engineering Limited DEPARTMENT DOCUMENT REV. No. ‘ALL DEPARTMENTS. STANDARD OPERATING PROCEDURE ISSUE I REL/SOP/004 REVISION 0. DATE 14" April 2010 SUBJECT CONTROL OF NON-CONFORMING PRODUCTS | PAGE Page -4- of 7 detected. 5.0 Procedure: 5.1.1 General. 5.1.2, Non-Conforming materials or products awaiting disposition are tagged with Non- 5.2 52, Conformance Tag and segregated from work in process. Incoming raw and Suppliers materials or products. 1 Atthe discretion of the Quality Assurance Manager a “Non-Conformance Report” is issued for the non-conforming materials or products detected on receipt from Suppliers performing secondary process by utilizing the internal NCR / CAR’s, 5.2.3 Disposition of non-conforming materials or products received is identified on the Non- Conformance Report. If required corrective action is performed according to “Corrective and Preventive Action” Standard Operating Procedure. 5.2.4 Incoming non-conforming raw materials or products are identified with a Non-Conformance 53 Tag, segregated and held in the raw material area pending return to supplier. In-process Materials. 5.3.1 When in-coming materials are identified as non-conforming at any point during production the person who detected the non-conformance notifies the Quality Assurance Department, 5.3.2 The Quality Assurance Personnel will inspect the material to determine the extent of the non- conformance. If required a Non-Conformance Report is raised for the non-conforming material. Disposition of the non-conforming material is identified in the “Non-Conformance Report”. 5.3.3 If required corrective action is performed according to “Corrective and Preventive Action” Standard Operating Procedure. 5.3.4 Production cannot continue until a written authorization from Quality Assurance Manager or his designate, 0010 CONTROLLED COPYRichfield Engineering Limited DEPARTMENT DOCUMENT REV. No. ALL DEPARTMENTS STANDARD OPERATING PROCEDURE [ISSUE 1 REL/SOP/004 [REVISION 0 DATE. 14" April 2010, SUBJECT CONTROL OF NON-CONFORMING PRODUCTS | PAGE Page -5-of 7 54 5.4.1 5.4.2 5.43 6.0 6.1 Customer Returned Materials ‘Non-Conforming materials received from customer are investigated by the Quality Assurance Manager or his designate to identify and verify the nature of the non- conformance. On receipt ofa Non-Conformance Report from a customer the Quality Assurance Manager or his designate records the required information on the “Customer NCR/CAR° file. Any stock, work in process, and returned products are identified and segregated until resolution of the Non-Conformance Report. If required corrective action may be issued according to “Corrective and Preventive Action” Standard Operating Procedure. Ifretuned materials are determined to be Non-Conforming, the materials will be re-worked if possible and re-inspected again before being dispatched back to customer. If returned ‘material is deemed to be within specification, The Managing Director will contact the customer and make arrangements for the material to be dispatched back. ‘Non-Conformance Report (NCR) / Corrective Action Request (CAR) Forms: ‘The internal and customer NCR / CAR forms are maintained by the Quality Assurance ‘Manager or his Designate, and include the following:- % Intemal NCR/ CAR forms standard format, Date Issued * & Part Number Revision Level % Supplier, Department or Employee * NCRNo. Defect * CAR No. ( if required ) Date Received 0010 CONTROLLED COPYRichfield Engineering Limited DEPARTMENT DOCUMENT REV. No. “ALL DEPARTMENTS. STANDARD OPERATING PROCEDURE ISSUE 1 REL/SOP/004 ‘REVISION 0. DATE 14 April 2010 SUBSECT. CONTROL OF NON-CONFORMING PRODUCTS | PAGE Page - 6- of 7 7.0 71 72 8.0 a1 8.2 © Status 4 Customer NCR / CAR Log standard format. * Date Received © Customer “Customer NCR No. * PartNo * Revision Level * Valid Rejection Defect CAR Required % Prepared By % Date Sent Customer Supplied Materials: Any customer supplied material lost, damaged or otherwise found to be not conforming to specification is handled according to this procedure Itis the responsibility of Richfield Engineering Limited to notify the customer cases where ‘Non-Conforming material is detected. Disposition of Non-Conforming Material: ‘The Quality Assurance Manager or his designate is responsible for ensuring proper disposition of customer returned, purchased, supplier, and in-house Non-Conforming material. Disposition is based on whether the material can be cost effectively re-worked or repaired, or on other agreement with the customer. 0010 CONTROLLED COPYRichfield Engineering Limited DEPARTMENT DOCUMENT REV. No. ALL DEPARTMENTS STANDARD OPERATING PROCEDURE ISSUE 1 REL/SOP/004 REVISION 0 DATE 1g" Apr 2010 SUBJECT CONTROL OF NON-CONFORMING PRODUCTS | PAGE | Page -7-of 7 83 84 85 9.0 9.1 When Non-Conforming material is detected after the product has been dispatched, The Quality Assurance Manager will notify the customer of the Non-Conformance and initiate action for disposition of the Non-Conforming product. When product received from supplier is found to be Non-Conforming and dispositioned to be returned to the supplier, the Quality Assurance Manager returns the product with a copy of ‘Non-Conformance Report and if required a “Corrective Action Request” Copies of all NCR’s are filed in the Quality Assurance Department and maintained by Quality Assurance Manager or his designate. Disposition of Scrapped Material: Scrapped materials may be identified as such by tagging with a NCR tag or marked for use as. a guide for subsequent set ups. Otherwise material is disposed of as scrap, in containers provided for that use. 0010 CONTROLLED COPY