JOB DESCRIPTION

Job Title: Gas Supervisor

Responsible to: Operations Manager

Responsible for: Gas Serving, Maintenance and installation Engineers

Main Purpose of Job

Supervise a team of gas engineers responsible for delivering a high quality and cost effective
facilities, gas servicing, installation and maintenance service across Devon and Cornwall.

Principal Tasks and Duties

• The job holder will supervise operational staff who are undertaking allocated repairs,
renewals and other associated works to ensure they work within agreed timescales and
to the required standard.

• Prepare heating designs for quotation and installation.

• Be first point of contact where problems and issues arise and take responsibility to
resolve them with operational staff.

• Use your broad trade skills to undertake quality control to ensure that the most
effective solutions are being utilised.

• Be responsible for maintaining stocks of materials, ensuring accurate records are kept
of both usage and requisitions and authorising requisitions within budgets.

• Ensure that health and safety issues are communicated effectively and promoted within
your area of responsibility and that staff fully understand their responsibilities for and
fulfil their duties in accordance with the Group policy and procedures.

• Operate within the appropriate health and safety regulations ensuring the working
environment, property and occupants are safe and secure at all times.

• Supervise the carrying out of construction, fault fixing and maintenance duties in
accordance with contract and service specifications.

• Assist in the recruitment, performance management and development of quality staff to

ensure required skilled staff are available to fulfil contracts.
 • Carry out installation, fault fixing and maintenance duties, specifically but not limited to
commercial boilers.

• Timely completion of allocated duties within contract specifications, effective cover of

duties in place within the team(s)

• Manage resources effectively ensuring tools and equipment are maintained by staff and
stock requests are within agreed budget.

• Prepare quotation and tender documentation as required to meet customer

expectations and to win new business where appropriate.

This is not an exhaustive list and other duties requiring similar skill levels may be required.

Management of Staff
• Provide support and supervision to the Gas team to ensure effective development and
performance.

• Ensure staff training and development needs are established through the appraisal and
review processes.

• Promote continual review and improvement of services by creating an environment in

which staff are encouraged to use their initiative and creativity for the benefits of
customers.

• Carry out monthly tool box talks, one to one meetingsand annual appraisals

Out of Hours Service

Participate in an emergency ‘out of hours’ service as required.

Health and Safety

Be responsible for the care and condition of all vehicles, plant tools and equipment issued
to or used by the post holder, completing all related pre use or scheduled safety
inspections as required.

Ensure that all necessary documentation and/or verbal reports relating to unsafe equipment
are immediately communicated to their line manager, advising the line manager of any
defects requiring repair, and to ensure that the equipment is stored or made safe in such a
way as to not be used by a third party.

Work to operational procedures, safe working practices and Health and Safety procedures
and approved codes of practice as appropriate.

Attend safety meetings, training and briefings as may be required.

Be responsible for completing dynamic risk assessments when arriving at site, checking that
the safety of themselves and/or others will not be compromised by completing the task.
 Ensure that all accident, near miss events or potential hazards are reported to their line
manager immediately.

Ensure that work areas are kept in a safe condition whilst the work is being carried out and
that the area is made safe at the end of the day.

Other Duties
Complete and sign off worksheets, time sheets, vehicle inspection forms, warning notices
and any other forms as required by Westward Property Services.

Carry out responsibilities with due regard for Westward Equality & Diversity requirements
Attend training as required

Provide general support and assistance to the operations manager as required

Carry out any other duties as reasonably required by the Operations Manager.

Group Competence Framework

The Westward Group has a Competence Framework that applies to all roles. This sets out
behaviours that are expected of staff. Individual levels will be agreed as part of the appraisal
process.

The following competence applies to all staff:

Behaving Professionally
Demonstrates consistent commitment to Westward Values as stated below:

Values
• Getting it right first time
• Fair and consistent
• Smart and lean
• Can-do approach
• Good to work with

Equality and Diversity

Demonstrates commitment to Equality and Diversity in line with Westwards Equality and
Access policy

Westward Policies and Procedures

Maintain knowledge of Westward policies and procedures and follow relevant policies in day
to day work.

General Responsibilities:
1. Confidentiality

The post holder must maintain confidentiality of information about staff and residents and the
Group’s business and be aware of the Data Protection Act 1998.
2. Standards of Business Conduct

The Group expects all employees to maintain the highest standards of personal and business
conduct at all times. The Group staff handbook sets out the Group’s expectations under
sections: Code of Conduct and Declaration of Interests, copies are available from the Human
Resources Department at Templar House, Newton Abbot.

3. Health & Safety

All employees should be aware of the responsibility placed on them under the Health & Safety
legislation, to ensure that the agreed safety procedures are carried out to maintain a safe
environment.

4. Equality & Diversity

The Westward Group is committed to treating all people with fairness and respect. We aim
to actively help remove barriers and open doors for our customers and staff and foster good
relations within the communities we serve. All employees are required to demonstrate their
commitment to the Group’s Equality and Access Policy and its values in the course of their day
to day work.

All employees must abide by the Group’s Equal Diversity Policy and Strategy – a copy is
available upon request from the Human Resources Department at Templar House, Newton
Abbot

5. No Smoking

The Group operates a non-smoking policy in offices.

6. Training and Development

To attend appropriate training courses and supervision meetings as required.

7. Communication

To attend staff and team meetings.

Purpose of a Job Description

This is a description of the job as it is presently constituted. Job descriptions are reviewed and
updated when considered necessary to reflect any changes to the job being done and to
incorporate changes. Employees will be consulted on any changes in their job description in a
meeting with their line manager. If agreement is not possible the Group reserves the right to
insist on changes by adding to, taking away or substituting duties; provided that in doing so we
do not change the fundamental nature of the post.

Feb 2014
 PERSON SPECIFICATION
GAS SUPERVISOR
ESSENTIAL DESIRABLE

Qualifications and City and Guilds Plumbing qualifications or equivalent. Certificate of

Education competence to carry
Gas Safe Registration in the following disciplines:
out Legionella Risk
CCN1, CEN1, HTR1, CPA1, CKR1, WAT1, OFT101,
Assessments
UDHW, OFT102, OFT105E, CIGA1, TPCP1A, ICPN1,
OFT600A, and Energy Efficiency for new boiler installs.
(See below for gas safe Registration descriptions)

Education to GCSE standard in English and Maths at

intermediate level, or a relevant national qualification
equivalent to higher level (Grades A* – C)
IT
Ability to use Microsoft Word 2003, Excel and
Outlook
Experience and Relevant experience of working in the building/mechanical Experience of carrying
knowledge engineering industry and dealing with the general public. out building repairs and
maintenance.
Supervisory experience managing a team of domestic and
commercial Gas engineers
Knowledge of
• Renewable heat technologies
• Plumbing & Heating Engineering,
• Repairs
• Servicing
• Maintenance and Installation.
Skills and Ability Skills
Communication
Customer Service
Team Working
Planning & Organisational
Time Management
Supervisory
Abilities
Work to meet required deadlines
Work Methodically
Work on own initiative
Other Commitment to Equality and Diversity
Requirements Flexibility in working arrangements (willing to work outside
normal working hours when needed)

Ability to work with confidential information.

Committed to achieving and promoting high standards of
customer care.

Hold a full valid driving license to be able to travel

throughout the Group’s area of operation to carry out
tasks and responsibilities of the role.
CCN1 Gas Safety
CEN1 Gas boiler install service and commission
HTR1 Gas fires
CPA1 Gas flue analyser
CKR1 Cooker
WAT1 Water Heaters
OFT101 Pressure Jet Servicing Oil
UDHW Unvented Domestic Hot Water
Energy
Efficiency New boiler installs
OFT102 Servicing vaporising appliances
OFT105e Oil Boiler Install
CIGA1 Indirect Fired Heating Appliances commercial
TPCP1A Testing & Purging of Commercial pipe work, to UP/1A
ICPN1 Installation of Commercial pipe work
OFT600A Installation of oil tank

Feb 2014
 GENERAL INFORMATION
POST OF GAS SUPERVISOR
NORTH DEVON
Westward Property Services, based in Bideford, is a rapidly expanding building maintenance
and refurbishment contractor operating across Devon and Cornwall.

Westward Property Services are looking for highly motivated, experienced and organised staff
to join the workforce. Westward Property Services have a solid business plan for the future
and want the right people who have the passion and commitment to develop a long and
promising career with us.
1. Closing Date 6th March 2014

2. Interview Date To be confirmed

3. Salary OTE* £32,000 per annum
4. Hours of Work 40 hours per week to include occasional
evening weekend and bank holiday working
5. Out of Hours You will be required to be part of the out of
hours on call service on a rota basis
6. Annual Leave 26 days plus statutory Bank Holidays and
Public Holidays
7. Pension Scheme A contributory staff pension scheme is
available
8. Probationary Period Minimum six months
9. Location This post will involve working throughout
Devon and Cornwall
10. Car Mileage The Group sets its own car mileage rates.
Currently the amount payable is aligned with
the Inland Revenue rate of 45p per business
mile for the first 10,000 miles and 25p per
mile thereafter
11. Smoking A no smoking policy is operated throughout
all the Group’s offices

February 2014

* On Target Earnings