Student: What system do you currently use?

Owner: Well, we use a manual bookkeeping record for orders and the secretary does normally
do it.

Student: What are some of the main issues with this system?

Owner: The main issue with this manual method is the clutter you get from doing records with
paper and sometimes customers get inaccurate orders.

Student: In what way has this system affected your company?

Owner: This method is stressful to the worker because keeping track of manual records is very
tedious and this is in turn frustrating to the customers because we are losing them since we are
getting the orders wrong

Student: What would you like to see in the new system?

Owner: We would like to see the better data management for the orders. The new system is
also supposed to make is easier for the workers to record information so it will be less stressful
for them.

Student: What format would you like the program, an app or a website?

Owner: We would like it as a software application so it can run natively on the computers

Student: Walk me through the daily running of your business

Owner: The worker usually takes 10- 15 minutes to log the purchase. To use the information
the future like calling the records the customer is usually frustrated due to the long time it takes
to get the logs.

Student: What are some of the issues you see being resolved by a computerized system?

Owner: The issues that would be resolved is that it reduces the cost, the time it takes to get
information and it reduces the number of errors.

Student: Would you like your program/application/website to be accessible without an internet

connection(wifi)?

Owner: Yes, I would like it to be accessible on the internet so we can use the information
anywhere.

Student: Would you like the features to be accessible companywide? Or would you appreciate
selective access for employees and full access to managerial and supervisory staff and Ceos?

Owner: I would like a selective system where certain employees have access to the information
and is able to edit while others are not. This will ensure that the information is not tampered
with and so that we can prevent file leakages from low level staff

Student: What kind of information would be inputted?

Owner: We would like the customer records to show address, name of the customer, contact
number, the product purchased, method of delivery.
Student: How often would data/information be entered into the system?

Owner: After every transaction the business entered