PERAN PERSI DALAM MENDUKUNG KOMUNIKASI EFEKTIF

DI RUMAH SAKIT SAAT ERA PANDEMI COVID 19

Dr Kuntjoro Adi Purjanto, Mkes

Ketum Umum
PERSI ( Perhimpunan Rumah Sakit Seluruh Indonesia )
Jakarta, 09 Febuari 2021
 SISTEMATIKA
I. PENGANTAR;

II. KEBIJAKAN

III. UPAYA

IV. PERAN PERSI

V. PENUTUP

“ To err is human, to cover up is unforgivable, and to fail to learn is inexcusable ”

Sir Liam Donaldson World Health Organization Envoy for Patient Safety
 VISI
Terwujudnya PERSI sebagai wadah pemersatu
komunitas perumahsakitan di Indonesia yang handal,
mandiri, tangguh dan berstandar internasional serta
dipercaya seluruh lapisan masyarakat dan anggota.

“ The secret of change is to focus all of your energy, not on fighting the old, but on building the new ”
- Socrates -
 MISI
1. Berperan aktif mewujudkan kebijakan dan regulasi yang berpihak
pada rumah sakit dalam kendali mutu kendali biaya.
2. Berperan aktif mewujudkan tatakelola korporasi rumah sakit yang
baik.
3. Berperan aktif mewujudkan tatakelola klinis rumah sakit yang
baik.
4. Berperan aktif mewujudkan tatakelola etik yang baik.
5. Berperan aktif mewujudkan tatakelola asuhan pasien yang baik.
6. Mewujudkan kerjasama dengan stakeholder dan shareholder di
bidang perumahsakitan.

PRIMUM, NON NOCERE
FIRST, DO NO HARM
HIPPOCRATES’S TENET:
( 460-335 BC )
Theme: Health Worker Safety: A Priority for Patient Safety
Slogan: Safe health workers, Safe patients.
Call for action: Speak up for health worker safety.
 NILAI
1. Transparansi
2. Akuntabel
3. Responsibel
4. Independen
5. Fairness

“ Clinical governance is essentially an organisational concept aimed at ensuring that every health organisation creates the
culture, the systems and the support mechanisms so that good clinical performance will be the norm and so that quality
improvement will be part and parcel of routine clinical practice. ”, Sir Liam Donaldson, November 1999
 NOTA KESEPAKATAN

If you want to travel fast, you travel alone…

If you want to go far, travel with others…
KEBIJAKAN TATA KELOLA

Penjelasan
KEWAJIBAN RUMAH SAKIT
 KEBIJAKAN KOMITE MUTU
The Joint Commission's 2021 national patient
safety goals for hospitals are:
1. Improve the accuracy of patient identification.
2. Improve staff communication.
3. Improve the safety of medication administration.
4. Reduce patient harm associated with clinical alarm
systems.
5. Reduce the risk of healthcare-associated infections.
6. Better identify patient safety risks in the hospital.
7. Better prevent surgical mistakes.

International Patient Safety Goals

Goal One. Identify patients correctly.
Goal Two. Improve effective
communication.
Goal Three. Improve the safety of high-
alert medications.
Goal Four. Ensure safe surgery.
Goal Five. Reduce the risk of health care-
associated infections.
Goal Six. Reduce the risk of patient harm
resulting from falls.
KEBIJAKAN HUMAS, PROMKES RS
KEBIJAKAN AKREDITASI
 Gagal
Mencapai UHC
Kinerja Without
Strategis Harm

Best practice
Quality
Assesment?
Piutang vs Hutang disruption sebagai perubahan
secara radikal dan revolusioner
yang bisa memicu ketegangan
karena ada unsur 3 S “sudden,
speed , dan surprise”.

Era
CoVid 19,
Banyak
Resiko

Silent Killer
Gagal
Komunikasi
“ DARK TRIAD “

Pelayanan kesehatan di dunia saat ini menghadapi kondisi VUCA ( volatile, uncertainty, complexity dan
ambiguity ) karena dihadapkan pada disruption in healthcare.

Volatility Uncertainty Complexity Ambiguity

Bergejolak, berubah2 Memiliki ketidakpastian Saling berhubungan, Menimbulkan
yang tinggi saling tergantung, rumit Keragu-raguan
12
 HAM
Be
Smart
Setuju untuk
Tidak
sepakat

INTEGRITY ?
 NEW NORMAL = BALANCING ACT

SAAT NEW NORMAL RUMAH SAKIT

MEMILIKI BEBAN GANDA:
COVID 19 DAN PASIEN UMUM

“ Balancing Act ”, perawatan untuk pasien

COVID 19 tetap berjalan disaat bersamaan
pelayanan pasien umum juga berjalan dengan
resiko penularan seminimal mungkin 4

“ Shifts in behavior, new regulation, accelerated adoption of tech –it's the moment innovators have been waiting for “
https://www.kompas.com/sains/read/2020/07/18/180500023/4-gelombang-besar-covid-19-yang-menghantam-sistem-layanan-kesehatan?page=all
 The five interdependent strategies of the
WHO Framework on integrated
peoplecentred health services (IPCHS)

Continuity and coordination of care: a practice brief to support implementation of the WHO Framework on integrated people-centred health services, 2018
The range of approaches and interventions
for achieving continuity of care

Continuity and coordination of care: a practice brief to support implementation of the WHO Framework on
integrated people-centred health services, 2018
 Drivers of continuity and care coordination

Continuity and coordination of care: a practice brief to support implementation of the WHO Framework on integrated people-centred health services, 2018
The Hospital readiness checklist sheet consists
of 12 key components that are essential to
managing COVID-19 in a hospital or facility

Component 1. Leadership and incident management

system
Component 2. Coordination and Communication
Component 3. Surveillance and information
management
Component 4. Risk communication and community
engagement
Component 5. Administration, finance and business
continuity
Component 6. Human resources
Component 7. Surge capacity
Component 8. Continuity of essential support
services
Component 9. Patient management
Component 10. Occupational health, mental health
and psychosocial support
Component 11. Rapid identification and diagnosis
Component 12. Infection prevention and control
 The Hospital readiness checklist sheet consists
of 12 key components that are essential to
managing COVID-19 in a hospital or facility

Component 2. Coordination
and communication
Accurate communication and
timely coordination are necessary
to ensure that risk analyses and
decision-making are informed by
data and there is effective
collaboration, cooperation and
confidence among all hospital staff
and stakeholders. This component
includes communication and
coordination both within the
hospital and through links with
local and national authorities,
including communities and primary
health care services

Reference;
1. Hospital readiness checklist for COVID-19: interim document, version 5, 10 February 2020. Washington, DC: World Health Organization, Pan American Health Organization.
(https://www.paho.org/en/documents/hospital-readiness-checklist-covid-19, accessed 13 March 2020).
2. Hospital readiness checklist for COVID-19: interim version, February 24, 2020. Copenhagen: World Health Organization, Regional Office for Europe (https://apps.who.int/iris/handle/10665/333972,
accessed 13 March 2020).
3. Hospital readiness checklist for COVID-19: interim document, version 1, March 29, 2020. Cairo: World Health Organization, Regional Office for the Eastern Mediterranean
(http://www.emro.who.int/images/stories/coronavirus/documents/hospital_readiness_checklist_for_covid_1 9.pdf?ua=1, accessed 28 May 2020).
 PERAN PERSI
1. Berperan serta dalam merumuskan kebijakan dan regulasi terkait yang berpihak pada Rumah
Sakit dan Sistem Kesehatan Nasional, termasuk saat ini dalam sukses pelaksanaan penjagaan
mutu melalui akreditasi Rumah Sakit
2. Menyukseskan program Pemerintah dalam bidang kesehatan pada umumnya dan Rumah Sakit
pada khususnya, terutama yang terkait penjagaan dan peningkatan mutu pelayanan di Rumah
Sakit
3. Melaksanakan pembinaan dan pengawasan kepatuhan Rumah Sakit terhadap pelaksanaan
peningkatan mutu, Keselamatan Pasien dan Manajemen Resiko Rumah Sakit
4. Berperan aktif mewujudkan; Tatakelola Korporasi Rumah Sakit yang Baik, Tatakelola Klinis
Rumah Sakit yang Baik,Tatakelola Etik yang Baik dan Tatakelola Asuhan Pasien yang Baik
5. Berperan aktif dalam meningkatkan Kemampuan dan Kompetensi pelaksanaan Peningkatan Mutu,
Keselamatan Pasien dan Manajemen Resiko di Rumah Sakit melalui pemanfaatan Workshop dan
Seminar virtual dengan memerankan peran IMRS, IKPRS, LDP, LSP PERSI dan PT ISM.
6. Membantu dan menyiapkan Rumah Sakit memberikan pelayanan kesehatan yang aman, bermutu,
non-diskriminasi, dan efektif dengan mengutamakan kepentingan pasien sesuai dengan Standar
Pelayanan Rumah Sakit
A forced reset of our society is the
perfect opportunity to explore
new areas for growth!

TERIMA KASIH
Shifts in behavior, new regulation,
accelerated adoption of tech –it's the
moment innovators have been waiting for.