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Departments and Establishment in Hospitality Industry
Departments and Establishment in Hospitality Industry
Each department within a hospitality establishment plays its own unique role in the overall
running of the business, and in many instances this role will be integrated with other
departments in order to provide a ‘seamless service’ to customers/guests.
d)Large and small catering companies – who provide off-site catering and sub-
contracted catering services to other businesses
h) Airlines, railways, bus depots and cruise liners – with varying degrees of food and
beverages, housekeeping/cabin service.
The kitchen prepares food for guests and staff. Food prepared is mainly consumed on the
premises but may be consumed off the premises where takeaway facilities are in place. The
one property may have many kitchens, with one kitchen being nominated as its main
kitchen – smaller kitchens may service smaller rooms such as function rooms, bistros or
breakfast rooms. Safe food handling practices are expected to be implemented at all times.
Front Office is also referred to as ‘Reception’.
5. HOUSEKEEPING DEPARTMENT
HOUSEKEEPING DEPARTMENT
Housekeeping (also referred to as ‘Rooms Division’) tasks include:
Servicing the accommodation rooms, hallways, offices, public areas, toilets and
whatever else is deemed appropriate – including cleaning guest rooms and other
areas, and replenishing in-room guest and other supplies as required
Managing the laundry requirements and dry-cleaning for guests – taking,
processing and returning laundry and dry cleaning items for guests and processing
house items (sheets, pillow cases, towels, uniforms)
Performing linen room functions – repairing house and guest items
Monitoring and maintaining room accessories and facilities – ensuring they are
all working as expected and have not been damaged or stolen
Portering duties – moving garbage and dirty linen; taking items to and from rooms
as required.
Hospitality businesses could not function without purchasing services and products from
other businesses outside the industry: these are known as ‘support services’ and or
‘suppliers’.
Food suppliers – supplying dry goods, meat, poultry, vegetables, dairy, bakeries
Beverage suppliers – supplying beer, wine and spirit wholesalers and soft drink
suppliers such as dairy products, juices and waters
Linen suppliers – providing bedding supplies, towels and tablecloths
Laundry companies – laundering bedding items, towels, tablecloths and napkins
Florists – supplying fresh flowers for the establishment, for decorations, dining
tables and functions
Entertainment agents – supplying and booking acts, bands, presenters, celebrities
Cleaning companies – providing either subcontracted cleaning services and/or
supplying cleaning materials and products/agents
Uniform suppliers – selling staff uniforms
Stationery shops – providing administration and guest supply needs such as paper,
pens, files and envelopes
Security companies – providing in-house or after hours security including static
guards and loss prevention officers
Equipment suppliers – enabling the purchase of new equipment including tables
and chairs, refrigeration equipment, reticulation systems, air conditioning, systems
and telecommunications