Vietnam National University – Ho Chi Minh City

International University

School of Business
Course: Quality Management_S1_2021_22_G01
Advisor: Mr. Nhi Anh
Name: Ngo Huyen Truc Nhi
ID: BABAWE18582
 HOMEWORK 3
3-39

 Which are computed in the following table:

Month Response Times (mins) X bar

1 8.6 4.5 6.2 5.7 10.1 7.02
2 10.1 8.9 7.3 8.1 6.4 8.16
3 5.3 9.4 10.2 10.2 5.8 8.18
4 6.1 11.5 9.3 9.4 9.6 9.18
5 12.4 8.3 12.4 10.1 8.4 10.32
6 9.7 10.4 7.5 8.5 11.6 9.54
7 6.5 5.9 5.6 7.7 9.1 6.96
8 15.6 6.6 10.7 11.5 7.5 10.38
9 12.5 3.6 8.5 6.4 9.6 8.12
10 9.3 7.4 9.9 10.4 14.3 10.26
11 14.5 8.6 9.3 5.3 10.6 9.66
12 10.3 9.6 11.2 7.5 6.9 9.1
Total 106.88

 The process average is computed as:

x́=
∑ X ¯¿ = 106.88 =8.91¿
k 12

 The process standard deviation is computed as:

∑ (x−x́)2 =1.21
σ=
√ n−1

 The ranges is:

Mont Max of Min of

Response Times (Mins) R
h Response Time Response Time
1 8.6 4.5 6.2 5.7 10.1 10.1 4.5 5.6
2 10.1 8.9 7.3 8.1 6.4 8.9 6.4 2.5
3 5.3 9.4 10.2 10.2 5.8 10.2 5.8 4.4
4 6.1 11.5 9.3 9.4 9.6 11.5 9.18 2.32
5 12.4 8.3 12.4 10.1 8.4 12.4 8.3 4.1
 6 9.7 10.4 7.5 8.5 11.6 11.6 7.5 4.1
7 6.5 5.9 5.6 7.7 9.1 9.1 5.6 3.5
8 15.6 6.6 10.7 11.5 7.5 11.5 6.6 4.9
9 12.5 3.6 8.5 6.4 9.6 9.6 3.6 6
10 9.3 7.4 9.9 10.4 14.3 14.3 7.4 6.9
11 14.5 8.6 9.3 5.3 10.6 10.6 5.3 5.3
12 10.3 9.6 11.2 7.5 6.9 11.2 6.9 4.3
Total 53.92

Ŕ=
∑ R = 53.92 =4.49
k 12
 Using the value of A2=0.58because n=5 from the table 3.1 and Ŕ=4.49 , we compute the
control limits as:

UCL= x́ + A 2 Ŕ=8.91+ ( 0.58× 4.49 )=11.51

LCL= x́− A2 Ŕ=8.91−( 0.58 ×4.49 )=6.3

 The resulting X chart:

X Chart
X bar X double bar UCL LCL
14

12

10

0
1 2 3 4 5 6 7 8 9 10 11 12

 Based on the X chart it shows that it is under good control, but there are still some points
like 5, 7, 8, 10 that are in a dangerous position, so it needs constant control.
  The process capability ratio of:
UCL−LCL 11.51−6.3
C p= = =0.72
6σ 6 × 1.21
x́−LCL UCL−x́ 8.91−6.3 11.51−8.91
C pk =minimun [ 3σ
,
3σ
=][3× 1.21
,
3× 1.21 ]
=[ 0.72,0 .72 ]

 Conclusion: According to the data, the A and B values of 0.72 are in the range less than 1 and
greater than 0.67, so it can be concluded that the process capacity of the ERM group is
inadequate. This means that the ERM team is not getting the target they want. As a result, the
group needs to take action to refine the process and bring it back to its design goals with meaning.