 Legal Services Unit

I. Processing on Filing of Complaint

Administrative Complaint may be filed for any of the following grounds for
disciplinary action. This refers to the process of receiving formal administrative
complaints against DepEd Personnel filed before the appropriate Disciplining Authority.
A party who is adversely affected by any offenses punishable under DepEd Order No.
49, series of 2006 otherwise known as the DepEd Rules on Administrative Cases, and
other relevant laws, administrative in nature, may file a complaint with the disciplining
authority.

Office or Legal Services Unit

Division:

Classification: Simple

Type of G2C – Government to Citizen and G2B – Government to Business

Transaction:

Who may avail: Any Person Complaining

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Copy of Formal Complaint under oath
containing certification / statement on non-
forum shopping (3 copies and 1 additional Client
copy per additional person complained of.
2. Sworn Complaint in three (3) copies
containing the following:
a. Full Name and Address of the complainant
b. Full Name and Address of the person
complained of, as well as his or her position,
and office in the DepEd.
c. A narration of the relevant and material
facts, which should show the acts or
omissions as allegedly committed by the
person complained of. Client
d. Certified True Copies of the documentary
evidence and affidavits of his or her
 witness/witnesses ; if any

3. Certification / Statement of Non-Forum

Shopping
FEE
S TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE TIME RESPONSIBLE
PAID
1. Submit 1.1 Receive and check the formal None 3 minutes Any Legal Unit
the formal complaint and other Staff
complaint documents.
with
supporting 1.2 Evaluate the complaint using
evidence, if None 3 minutes
the formal requirements
necessary.
under D.O. 49, s. 2006.

1.2.a. If Non – Compliant:

Issue a checklist of 3 minutes
None
requirements, give
appropriate advice, and
request the client to sign the
Walk-In Client Intake and
Action Form

1.2.b. Compliant: Request the

Client to proceed to the Less than
Receiving Section for 1 minute
processing.

2. Receive Any Legal Unit

copy of the 2.1 Return Client’s receiving
None 5 minutes Staff
complaint copy of the Complaint
filed

TOTAL None 15 minutes