Principles of Quality Management

BSAM 7A Final Project Fall- 2021

Guidelines
This course requires you to work on a project on Principles of Quality Management of a real-life
airline company, airport or any aviation operations (air traffic control; ground; cargo; crew
management etc.). It shall be done in group of 5 members each. You are required to choose any
of the above and develop a case study based on its TQM. Students can use open source data for
reference or creating relevance, use observations, experiences and learned concepts.

Your case study will cover the following aspects:

 Company’s Introduction.
 Company’s Quality Management philosophy.
 Define Quality with the help of particular perspective, the company is providing the
particular product/service with. Perspective can be established on basis of your personal
experience.
 Company’s ISO Certifications.
 Identify Customers and their key needs (voice of customer).
 Identify Value creation processes and Process Requirements.
 Elaborate Process Mapping.
 Contextualize the offering with respect to Product Development Process.
o Quality Function Deployment (House of Quality)
o Description of Nominal Standard and Accepted Tolerance Range.
o Fault-Tree Analysis.
o Product Liability.
 Use any of the Quality Tools to measure Quality.
 Develop/suggest implementable solutions for any identified problems or gap you think
needs improvement. Can provide idea with support of any of philosophy of Quality guru
such as Deming.
 Conclusions and Recommendations.
Important Guidelines
 Structure your report in a story telling style i.e. there should be rhythm and flow in your
writings. Paragraphs should be connected/linked.
 Make Sure that Spellings are correct and there are no grammatical mistakes.
 Tables and Figures should be labeled and referred properly. Labeling comes above the
table but below the figure.
 The length of the project report must be at least 15 pages excluding title page and list of
references. Length of each topic/content can exceed the desired limit.
 The structure of the report is as under;
 Title page
 Table of contents
 Executive summary (1 Page)
 Introduction of the company (2 Pages)
 Detailed analysis of the Total Quality Management of the company ( 5 pages)
 Strategic Problem identification/Gap analysis (2 pages)
 Recommendations (2 pages)
 Action plans (2 pages)
 Conclusion (1 page)
 References
 The formatting must be as Times New Roman, Font Size 12, Line Spacing 1.5, All
justified margins, Header and Footer 0.5 each
 Headings must be bold with Font Size 14
 Do not plagiarize or copy from any source, as it would lead to deduction of marks.
Plagiarism shall be checked with an authentic plagiarism checker.