SOUTH AUSTRALIA

 
Telehealth Services in South Australia was introduced to the community since 2012.  
 
Current software that they are using for Telehealth Service: Cisco Webex Teams 
 
New Services needed by the State: The current software approximately used 3 megabytes of
data per minute for video calls. We need atleast lower than the current data. 

Application can be used to any following devices: Desktop, Laptop, mobile phones and

Tablets/IPAD 
  
Should have their own application that can be downloaded to playstore and apple store.
 
Privacy and Confidentiality: We need to maintain the privacy and confidentiality of the patient,
no one should enter in the video call aside from the patient itself and the doctor. Video
consultation should not be recorded without the patient’s consent. 

Should have HIPAA compliant and end-to-end encryption (E2EE) ensures your data is always
safe & secure. 

Medical documents: Sick notes, discharge summary, lab and Xray requisitions, Lab and Xray
reports and other documentation related to patient’s health must be accessible by the patient
easily but should be encrypted.

WESTERN AUSTRALIA

Between 1996 and 2003, a network of 85 telehealth videoconference sites was implemented in
Western Australia (WA), together with 19 teleradiology facilities. Telehealth services have been
growing steadily, and in 2002 there were over 30,000 teleradiology transmissions and 1250
clinical occasions of service via videoconference.

(Dillon E, Loermans J. Telehealth in Western Australia: the challenge of evaluation. J Telemed

Telecare. 2003;9 Suppl 2:S15-9. doi: 10.1258/135763303322596147. PMID: 14728750.)

Telehealth allows health professionals to provide services via online or telephone systems. One
of the most common methods is using videoconferencing, such as Zoom. With the current
COVID-19 situation, telehealth services are being used to provide a number of health services,
including psychology and dietitian sessions.

Telehealth sessions generally work using a video and/or audio session online. It is normal for
telehealth sessions to feel quite different to meeting in-person, which is okay. Telehealth has
been shown to be equally as effective as in-person therapy for psychological treatment..
(https://www.mindbodywell.com.au/telehealth-therapy)

The popular Current Software that they are using are Zoom, Skype or Google Hangouts which
can be downloaded in Apple Store for iphone or mac users or Play Store for android.

To have a Telehealth GP appointment, all you need is internet, mobile phone, tablet or desktop
with webcam to access the link that the telehealth provider will provide.

All you need is access to the internet, a webcam and a designated room for the privacy during
the consultation. In order to make a proper diagnosis despite the distance, there are a range of
tools available which assist in a Telemedicine consultation.

(https://completecorporatehealth.com/health-surveillance/telemedicine/?
gclid=EAIaIQobChMIwfyygqma9AIVw8KWCh2_dQgiEAAYAiAAEgIhnvD_BwE)

Telehealth appointments are as private as in-person appointments. Both you and the medical
or health professional will be in a private room. Measures are in place to ensure the
videoconference is secure. If you wish, you can have family members or a friend in the room for
support.

(https://www.healthywa.wa.gov.au/Articles/S_T/Telehealth)

Should have HIPAA compliant and end-to-end encryption (E2EE) ensures your data is always
safe & secure. 

Speaking to one of online psychologists is a great way to manage and overcome mental health
difficulties such as depression, anxiety, PTSD, phobias, sleep issues, anger and more. 

Medical Documents: Medical Certificates can be issued during any stage of service. All
documents in relation to telehealth consultation will be available upon the advised of the
General Practitioner. The GP will guide the patient on how to access his or her digital health
information after the consultation or session.