ASSIGMENT UNIT 7 PAGE 70-80

Question 1
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Direction: Open your Module Unit 7, page 70 and listen to the audio file by
clicking this link:
Play Video

.
You are going to listen to 6 people describing and choose the problems with
the available words.
hanging
The application is __________. Answer 1

crashes
The computer ___________. Answer 2

connection error
There is a __________. Answer 3

running slow ly
The computer is ___________. Answer 4

failure
The speaker had a disk __________. Answer 5

fault
The speaker’s mobile phone has a _________. Answer 6

Feedback
Your answer is correct.

The correct answer is: The application is __________. → hanging, The computer ___________. →
crashes, There is a __________. → connection error, The computer is ___________. → running
slowly, The speaker had a disk __________. → failure, The speaker’s mobile phone has a
_________. → fault

Question 2
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Direction: Open your Module Unit 7 exercise 4, page 72 and continue listening
to the audio file in the link:
Play Video

You are going to listen to a dialog between an IT help desk and a customer.
Below are the script of the dialog, but in random. Arrange the sentences into
the right order. Pay attention to the answer format:
number, number, ..... (nomerkomaspasinomerkomaspasi)
for example: 3, 5 , 7, 9, etc.

1. Ah. Have you tried restarting your computer?

2. Could you do that? And if you still have a problem, just call me again.
3. Does it say anything else?
4. Hi, help desk here. My name is Suki. How can I help you?
5. Er, … no I haven’t.
6. OK. Can you tell me exactly what happens?
7. OK. Thanks very much. I’ll do that.
8. Sure. When I press ‘Send’, I get an error message saying ‘This program
has found a problem and needs to close’.
9. Yes, hi. I’ve got a problem with my email. Whenever I try to send a
message, the program crashes.
10. Well, something about sending an error report to the software company.
Oh, an error code: It says ‘Error 35A4’.

4, 9, 6, 8, 3,10, 1, 5, 2, 7
Answer:

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The correct answer is: 4, 9, 6, 8, 3,10, 1, 5, 2, 7

Question 3
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Direction: Open Module Unit 7 Exercise 5, page 73 and continue listening to
the audio file in this link:
Play Video

You are going to listen to a dialog between Haidar and Maryam. Complete the
dialog by choosing the available words.
Haider: Hello, IT Help Desk.
Maryam: Hi, this is Maryam from Human Resources. Answer 1
Haider: Hi, this is Haider. How can I help you, Maryam? sw itched

Maryam: I __________ my computer off yesterday and today I can’t

turn it on.
Answer 2
Haider: What _________ of computer do you have? type

Answer 3
Maryam: I’m not sure. It’s a desktop computer. It _______ fine
w orked
yesterday.

Haider: Don’t worry. Have you ________ the cable connections? Answer 4
Maryam: No, I haven’t. I can see some cables but I don’t know which checked
cable goes where.
Answer 5
Haider: Make sure all the cables are ________ and fully plugged in. tight

Answer 6
Maryam: OK. Give me a sec. Oh, I think I’ve ______ the problem. found
 Answer 7
I have one cable that is ________. It’s the power cable. Where does it go? unplugged

Answer 8
Haider: The power cable should ______ in the three-pronged port on
go
the computer.

Answer 9
Maryam: OK, done. Let me try now. It’s ______ fine. Sorry about
w orking
that. Stupid of me.

Haider: Maybe the cleaners ______ your PC by mistake last night.

Maryam: Maybe. Good, we’ve solved the problem. Thank you, Answer 10
Haider. disconnected
Haider: You’re welcome. Have a good day.
Maryam: You, too

Feedback
Your answer is correct.

The correct answer is: Haider: Hello, IT Help Desk.

Maryam: Hi, this is Maryam from Human Resources.
Haider: Hi, this is Haider. How can I help you, Maryam?
Maryam: I __________ my computer off yesterday and today I can’t turn it on. → switched,
Haider: What _________ of computer do you have? → type, Maryam: I’m not sure. It’s a
desktop computer. It _______ fine yesterday. → worked, Haider: Don’t worry. Have
you ________ the cable connections?
Maryam: No, I haven’t. I can see some cables but I don’t know which cable goes where. →
checked, Haider: Make sure all the cables are ________ and fully plugged in. → tight,
Maryam: OK. Give me a sec. Oh, I think I’ve ______ the problem. → found, I have one cable
that is ________. It’s the power cable. Where does it go? → unplugged, Haider: The power
cable should ______ in the three-pronged port on the computer. → go, Maryam: OK, done.
Let me try now. It’s ______ fine. Sorry about that. Stupid of me. → working, Haider: Maybe
the cleaners ______ your PC by mistake last night.
Maryam: Maybe. Good, we’ve solved the problem. Thank you, Haider.
Haider: You’re welcome. Have a good day.
Maryam: You, too → disconnected

Question 4
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Direction: Continue opening your Module and listening to the audio file in this
link:
Play Video

You are going to listen to a dialog between Tuka and her company IT help
desk. Choose the best answer.

What is Tuka’s problem?

Select one:

a. has lost files

b.
is not connected to the network

c. can’t print out

Feedback
Your answer is correct.

The correct answer is: has lost files

Question 5
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Question text
Direction: Continue opening your Module and listening to the audio file in this
link:
Play Video

You are going to listen to a dialog between Tuka and her company IT help
desk. Choose the best answer.

How does Tuka sound?

Select one:

a. angry

b. worried

c. tired

Feedback
Your answer is correct.

The correct answer is: worried

Question 6
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Direction: Continue opening your Module and listening to the audio file in this
link:
Play Video

You are going to listen to a dialog between Tuka and her company IT help
desk. Choose the best answer.

What is the possible cause of the problem?

Select one:

a. a hardware upgrade

b. a software upgrade

c. a server problem

Feedback
Your answer is correct.

The correct answer is: a software upgrade

Question 7
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Direction: Continue opening your Module and listening to the audio file in this
link:
Play Video

You are going to listen to a dialog between Tuka and her company IT help
desk. Choose the best answer.

What is the technician’s first suggestion?

Select one:

a. go to a folder on the desktop

b. go to a folder on the server

c. go to a folder on the C drive

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Your answer is correct.

The correct answer is: go to a folder on the C drive

Question 8
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Direction: Continue opening your Module and listening to the audio file in this
link:
Play Video

You are going to listen to a dialog between Tuka and her company IT help
desk. Choose the best answer.

What is the technician’s second suggestion?

Select one:

a. He will get help from someone else.

b. He will call back in five minutes.

c. He will come down to Tuka’s office.

Feedback
Your answer is correct.

The correct answer is: He will come down to Tuka’s office.