Listen to the lecture and take notes.

Topic: …………………………………………………………….
(varying among countries/ companies/ persons)
Team building
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………………………………………………………………………………………………
- manager’s job
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………………………………………………………………………………………………
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Some years ago
attitude in American company: ……………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………

A big change
- influenced by …………………………………………………………………………………
- managers know ……………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………

What can manager to feel their value?

Case Study: ABC Company - New manager Gomez makes some changes
- Mrs. Park ……………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
- Mrs. Gomez realizes …………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
- Mrs. G decides to give an opportunity to ……………………………………………………
- Mrs. G makes a team building plan:
………………………………………………………………………………………………
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………………………………………………………………………………………………
………………………………………………………………………………………………
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o read their answers & her notes -> make a few small changes.
o come up with …………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
- Message she communicates
………………………………………………………………………………………………
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SUGGESTED ANSWER:
Topic: styles of business management
(varying among countries/ companies/ persons)
Team building
- part of what makes a good manager but underlines many good management practices
- when team-building, the manager does things to help employees work together effectively
as a group/ as a team.
- manager’s job # telling people what to do.
their jobs = help solve problems & help people communicate -> work well together.
- this approach emphasizes relations & benefits the company

Some years ago

- Attitude in American company: what the manager sets = goals.
- employees were expected to do what are told. -> they don’t do the best work
A big change in American styles
- influenced by Japanese models
- managers know different people are good at different things
& value special skills that employees bring to the company.
- they do their best when they feel valued and value each other.
What can manager do to feel their value?
Case Study: ABC Company - New manager Gomez makes some changes
- Mrs. Park (10-year experience) approached Mrs. Gomez because new changes make it
difficult for her to do the job well, affecting her job performance.
- Mrs. Gomez realizes she needs a strong team and a stable group of employees.
- Mrs. G decides to give an opportunity to share their ideas
- Mrs. G makes a team building plan:
o schedule a meeting for the next day to talk about the changes
& give employees an opportunity to say what problems they are having
o ask questions at the end of meeting (easy to answer honestly)
 Is it clear what your responsibilities are?
  Do you know who you talk to if a task is unclear?
 Do your team member support you? If not what helps you do a better job?
 What have you done in the past you think better?
o read their answers & her notes -> make a few small changes.
o come up with a 6-month plan for improvement, which will be reviewed together.
- Message she communicates
o she considers their opinions important.
o she is in charge but she values what they say.
o Changes are not necessarily good if there is no good reason for it.
o she is human and admits her mistakes and is willing to do what benefits the group.
o
 Lưu ý:
Bài làm có tính chất tham khảo.
Sinh viên chỉ cần nắm bắt được mộ t số key words, có thể diễn đạt bằng cách cá nhân nhưng
không gây khó hiểu cho người chấm.