MGT 3013 – Exam Two Study Guide – Fall 2021

60 questions on Chapters 7 through 13 - 8 or 9 questions per chapter.

Chapter 7
1. What are the elements of the organizational planning process?
2. What are the benefits and limitations of goals and plans?
3. What are the different types of plans – operational plans, strategic goal, strategic plans?
4. What are the characteristics of effective goals?
5. What is Management by Objectives?
6. What are the essential stages of crisis planning?
7. What are tactical plans, tactical goals, operational goals and plans?
8. What are intelligence teams used for?
10. What are the stages of crisis management?

Chapter 8
1. What is a Strategic Business Unit’s value to an enterprise?
2. What are the Porter five forces and how does the five forces help business?
3. What is the Boston Consulting Group (BCG) matrix and what is it useful for?
4. What is SWOT Analysis?
5. What are core competencies?
6. What is the strategic management process?

Chapter 9
1. What is bounded rationality and satisficing?
2. What is accomplished in the steps of the “Decision Making Process”?
3. What is classical model of decision making?
4. What is programmed, nonprogrammed, wicked and Administrative Decisions.
5. What are the 4 decision styles?
6. What is a satisficing solution?

Chapter 10
1. What is the difference between line and staff functions in an organization?
2. What is unity of command?
4. What is the difference between tall and flat organizations?
5. What is organizational coordination?
6. What is centralization vs decentralization?
7. What are the advantages and disadvantages of a virtual network?
Chapter 11: Managing Change and Innovation
1. What are the steps of organizational development? What situations does organizational development
help an organization?
3. What is the difference between an idea champion, a sponsor and an inventor?
4. What is the difference between a cross-functional team, brainstorming team and a Skunkworks?
5. What are the implementation tactics managers use to overcome resistance to change?
6. What is disruptive innovation?

Chapter 12: Managing Human Resources

1. What is human resource planning?
2. Are interviews a good predictor of job performance?
3. What is the halo effect?
4. What is an Employer of Choice?
5. What is discrimination?
6. What are the major laws affecting human resource management? Civil Rights Act, Vocational
Rehabilitation Act, Age Discrimination in Employment Act?
7. What are various processes for evaluating performance, performance appraisal, 360-degree feedback,
behaviorally anchored rating scale (BARS)?
8. What are questions one is and isn’t allowed to ask in interviews?

Chapter 13: Managing Diversity

1. What is an affinity group?
2. What is in the traditional and inclusive models of diversity?
3. What are the differences between ethnocentric, monoculture, pluralism, and ethnorelativism?
4. What is “the female advantage”?
5. What are the dividends/advantages of workplace diversity?
6. What types of groups have better creativity?
7. What are challenges sometimes faced with mentoring relationships?
8. What are the various types and levels of sexual harassment?
9. What is the glass ceiling?