Welcome

Introduction to Construction
Communications
(Basic of Communications)

Md. Hamidul Islam

Assistant Professor
Department of Building Engineering & Construction Management
Khulna University of Engineering & Technology (KUET)
Khulna-9203, Bangladesh
e-mail: hamidcekuet@gmail.com

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 What is Communication?
• Communication is the activity of conveying
meaningful information, communication
requires a sender (also called a source), a
message, and an intended recipient (also
called a receiver).

• The communication process is complete

once the receiver has understood the
message of the sender.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
Definitions of Communication
• It is the way to express your ideas thoughts,
expressions, feelings or emotions through
verbal or non-verbal signs and symbols…
OR
• Communication is a process of transmitting
and receiving verbal or non verbal message.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 Communication is What?
It is a process of exchanging -
 Information
 Ideas
 Thoughts Through -
 Feelings
 Emotions Speech
Signals
Construction communication, within an
organizational context, is to convey an instruction
to influence the actions/behaviors of others, or
may involve an exchange of, or request for
information during a construction project
Writing
Behavior
Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 Purposes of Communication
• To express our thoughts or feelings etc.
• To ensure communication.
• To find something about personality of a
person.
• To enhance understanding.
• To solve issues.
• To overcome anxiety through counseling
etc.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
Methods of Communication
One-Way
 Memo, fax, e-mail, voice mail, letter.

Two-Way
 Phone call, in-person.
Collaborative
 Team meetings, consulting,
consensus, decision making,
group problem solving.
Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
Communication Advantages
 Increase productivity.
 Reduce stress.
 Better understand what others are saying.
 Better understand how to get your message
across.
 Enhance relationships.
 Save time and money.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
Who Is Responsible?

 The Communicator.

How Much Is The

Communicator Responsible?

 60 Percent!

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 Scope of Communication
• Project future
• Raise awareness
• Motivation raises
• Proper planning and coordination
• It shows off elite class language
representativeness
• Skills represents ability and proficiency of a
person
• Essential for individual’s administration,
organization and coordination

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 Scope of Communication
• Executive’s success is based
• A valuable job requirement
• Develops the right attitude to drive the nail
aright
• Creates patience and understanding along
with careful and sound judgments
• An essential task for promotion throughout
the life

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process
• Communication has stages:

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process

• Source (YOU! The Sender)

– As the source of a message you need to
be clear about why, and what you want to
Communicate.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process

• Message
– The message is the information you want
to communicate.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process

• Encoding
– This is the process of transferring the
information you want to communicate.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process

• Channel
– Messages are conveyed through
Channels, through verbal (face to face,
phone) and written (emails, text message)
and visual (hand signals). All methods of
communication.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process

• Decoding
– This is the way the receiver of your
conversation works to understand what
you’re saying.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
The Communications Process

• Receiver.
– Who you’re trying to communicate with.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 The Communications Process

• Feedback
– The way the receiver indicates they have
understood the message, this can be by
verbal and nonverbal reactions. Feedback
is very important to make sure the receiver
has understood the message.

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 Effective Communication
A two way information sharing process which involves one party sending a
message that is easily understood by the receiving party
• Is Vital for Industry
• Is important between workers,
• Between Organisations
• Between Customer & Company
• Is valuable Feedback
• Is a must for any Instructions
• Is essential in H & S and SAFETY!

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
 What is Good Communication?
• Clear, calm and understandable talk
– Don’t cover mouth with hands

• Keep eye contact when talking

– It helps the listener understand, their facial
expressions will tell you if they don’t!

• Keep eye contact when LISTENING

– Important so you can understand the message

Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET
Md. Hamidul Islam, Assistant Professor, Department of Building Engineering & Construction Management, KUET