Arah Pengembangan Perbankan Indonesia

Tahun 2022 di Tengah Upaya Menuju

Digitalisasi Perbankan

FKDKP Webinar
8 Desember 2021

#SemuaJadiJago
#KeyTrend
 32%
133B

Digital payment on track

to exceed $1 trillion by 2025 SEA Internet economy (GMV,
Indonesia is the $B)
largest & fastest 24% 29%
SEA Consumer Payments (GMV, $B) 49% 18%
growing internet 27% 15% 50B 43B
40B
economy in the 17% 29% 38%
21% 26B 32% 25B 27B

region at $40B 8B 5B
11B
7B 7B
12B
6B
16B 12B
3B
@49% CAGR 2B

Indonesia Malaysia Philippine Singapor Thailand Vietnam

s e

Other Financial
Services nascent
but gaining
adoption

01 Source: e-Conomy SEA 2019 (Google, Temasek, Bain & Company)

 Large and fast growing opportunity... … which can increasingly be addressed digitally

2019-24 market CAGR: 6%

Total After-Risk Revenue in 2019 (USD bn)

Ever increasing mobile internet penetration in Indonesia
8
x

Total After-Risk Revenue in 2024 (USD bn) x

8

355 million
Mass/ Mobile subscriptions
Mass SME & Mid
Affluent Affluent HNWI Corporate 60%
Lending Smartphone users

7.6
150 million
Active internet users
31.1 23.3 5.3 1.5 2.4

6.5 61%
Internet users use mobile banking
Liabilities

20
Source: McKinsey Global Banking Pools, Global Wealth Pools, annual reports Source: e-Conomy SEA 2019 (Google, Temasek, Bain & Company)
and press search, and internal assumption

02
BI predicts digital banking transactions will reach IDR
48,000 trillion in 2022

The digital economy and finance in Indonesia will improve rapidly. Bank
Indonesia (BI) estimates that digital banking and digital banking transactions in
2022 will reach more than IDR 48,000 trillion, an increase of about 21.8% from
this year's projection of IDR 40,000 trillion.

E-commerce transactions are estimated to reach IDR 530 trillion, an increase

of 31.4 percent from the projected 2021 transactions of IDR 403 trillion.
Meanwhile, electronic money transactions are predicted to reach Rp 337
trillion, an increase of 14.3 percent from this year's target of Rp 289 trillion

07 https://keuangan.kontan.co.id/news/bi-prediksi-transaksi-digital-banking-akan-tembus-rp-48000-triliun-pada-2022
03 Source: Google, Temasek and Bain, e-Conomy SEA 2021
04 Source: Google, Temasek and Bain, e-Conomy SEA 2021
05 Source: Google, Temasek and Bain, e-Conomy SEA 2021
06 Source: Google, Temasek and Bain, e-Conomy SEA 2021
#LifeCentricApp
Digital bank generally consists of 7 main components
1 2 3 4
Life centric
Digital process Digital channel value proposition Accessibility
available when it is required
Internal digital process & agile delivery all the features digitally answer the needs of consumer life by the customers, mainly via
delivery model anytime, anywhere, 24/7 ecosystem partner apps/sites
finance, not just financial needs

5 Technology 6 Data 7 Talent

Modern technology to support Integrated data management Digital native talent across the
efficient operation including advanced analytics & AI organization (including business)
 Five themes stood out among the pain points people mentioned

Paying monthly bills and other regular expenses takes

too much effort

Almost everyone wants to allocate money to different

“envelopes” - each for specific purpose - but doing so is a
hassle in practise
>
Setting, tracking, and sticking to a budget is difficult; many
people want help to control their spending and to achieve
their savings goals

Financial services are typically focused on the individual, while

Interview 42+ peoples in their homes.
Also used quantitative research involving
10,000 respondents
many would like to collaborate with family and close friends
on money matters
Many people perceive banks as self serving rather than
beneficial to them; unfair/non-transparent fees and customer
experience are particular bugbears

09
 We studied digital banks We assembled a broad The result
from around the world range of expertise

Highly experienced bankers

with 30+ years of experience

Financial
services

Digital banking
& Fintech

Technology

Senior technologist with 15+ years of

experience in software and data
engineering, advanced analytics and AI

15
 Collaboration is at the core of our DNA...

As a Bank For Customers

Savings &
Travel sites
investment
🍱
Entertainment Payment

eCommerce Lending
Retailers

Transportation Insurance (life, property,

health, travel, …)

Personal Finance
F&B Management

Collaboration with digital ecosystem Jago features allow customers to

players is a necessity in accelerating collaborate in managing finances and
financial inclusion achieving shared dreams/missions
12
Embedded in digital ecosystems, to fulfill the needs of
consumers, SMEs, and mass market segments

Lifestyle Finances
Tabungan & investasi
(tabungan, deposito, reksa
Situs travel dana, pendapatan tetap, …)

Hiburan Pembayaran
Open APIs
(Tech-based Bank)

eCommerce Pembiayaan

Asuransi (jiwa,
kesehatan, properti,
Transportasi travel, …)

Personal Finance
F&B Management
16
#ReadinessToTransform
 Digital Maturity Model
OJK introduced the term “Digital Maturity Model”. This is an indicator to
measure the readiness of banks to transform into digital banks.

There are five key elements used as the measurements:

Management Organization and Technology Operations Way of serving

Readiness Culture customers

09
Digital Maturity Model

Digital Leadership
Readiness
We have always believed that a digital bank is
essentially a bank. Understanding of the basic
knowledge is a must but to overcome the
uncertainty the management team must have the
ability to:

1. Connecting the dots

2. Have self awareness and humility
3. Unlearn and relearn
Digital Maturity Model

Organization
& Culture
● We combine competency and experience with an open
mindset. Our culture blends the agility and innovation
of a tech company with the risk discipline and
regulatory compliance of a bank.

● It requires us to broaden our horizon, closely

collaborating internally across functions, and externally
with our strategic partners.

● The first thing we do is design an organization using

tribes, chapters, and squads approach as applied by
tech companies to enable speed and agility in product
delivery, and create ways of working to foster innovation
11
while maintain our roots as “bank”.
 Cloud service
banking
Advanced
Digital Maturity Model analytics

Technology
and AI

● From the onset, our pursuit to offer truly digital life-

centric financial solutions, have put technology at
the center of everything we do.

● A strong tech foundation is essential to deliver a

differentiated and enhanced customer value
Secure,
proposition and experience. standards-
compliant APIs

● We have leading-edge technology capability,

including solid data analytics and AI, and we work
and organize like a tech company.
Ultra modern
● This enables us to innovate rapidly and integrate architecture and
tech stack
into digital ecosystems.
12
Digital Maturity Model

Operations
& How We Serve Our Customers
• Being a tech-based bank allows us to serve you
whenever and wherever. It is us coming to you, not the
other way around.

• What should banks do in order to implement the

omnichannel concept?

• The adoption of the latest technology that is

compatible with the digital ecosystem player
technology.

• Thanks to digital technology, digital banks are now able

to have an in-depth collaboration with the digital
ecosystems.

13
05
#SemuaJadiJago